Mercury Administration: Reason Code Screen

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Reason Code Screen

Reason codes are used when explaining why a message is being sent—for example, why you are sending a cancellation (CAN) message to cancel an order. A list of common reason codes has been set up for you, including the following:

• Below codified minimums
• Confirm Address
• Customer canceled order
• Not at work today
• Out of delivery range
• Patient Discharged
• Price Adjustment
• Product not available
• Recipient not at address
• Store Closed
• Too late for delivery

Accessing the Reason Code Screen

To access the Reason Code screen in Mercury Administration:

1. Launch Mercury Administration.
2. Double-click Mercury Administration in the explorer pane.
3. Double-click the System folder.
4. Double-click Reason Code. The Reason Code screen opens.

Adding Reason Codes

To add a reason code:

1. In Mercury Administration, access the Reason Code screen.
2. In the text box, enter the new reason code.
3. Click Add.
4. Click Apply to save the information before exiting this screen.

Removing Reason Codes

To remove a reason code:

1. In Mercury Administration, access the Reason Code screen.
2. From the list of existing reason codes, select the reason code you want to remove.
3. Click Remove.
4. Click Apply to save the information before exiting this screen.