FTD Mercury X2 Quick Reference Guide
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Revision as of 11:04, 21 October 2010
The FTD Mercury X2 Quick Reference Guide is presented as a series of short training videos.
Contents |
Customer Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Searching for Customers | 02:05 | Link | Link | Link |
| Adding Customers | 02:41 | Link | Link | Link |
| Setting Up House Accounts | 02:48 | Link | Link | Link |
| Receiving Payments in Order Entry | 01:55 | Link | Link | Link |
| Receiving Payments in Point of Sale | 02:18 | Link | Link | Link |
| Credit & Debit Memos | 02:10 | Link | Link | Link |
| Generating Statements | 05:41 | Link | Link | Link |
Order Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Entering Local Orders | 03:42 | Link | Link | Link |
| Cash & Carry Sales | 02:45 | Link | Link | Link |
| Marking Pickup Orders as C.O.D. | 03:33 | Link | Link | Link |
| Taking Orders for Pickup | 03:53 | Link | Link | Link |
| Handling Returns & Exchanges | 02:49 | Link | Link | Link |
| Issuing a Refund Using Order Entry | 02:03 | Link | Link | Link |
| Issuing a Refund Using Point of Sale | 02:51 | Link | Link | Link |
| Funeral Log | 03:10 | Link | Link | Link |
| Canceling Orders in Order Entry | 01:54 | Link | Link | Link |
| Canceling and Refunding Orders in Point of Sale | 02:51 | Link | Link | Link |
| Changing the Payment Amount for Credit Card Orders | 02:10 | Link | Link | Link |
| Handling Phoned-In Orders | 03:46 | Link | Link | Link |
| Searching for Orders and Tickets | 02:56 | Link | Link | Link |
| Copying Tickets | 02:32 | Link | Link | Link |
| Checking for Incomplete, Filed, and Pending Orders | 02:01 | Link | Link | Link |
| Assigning Products to Designers | 01:49 | Link | Link | Link |
| Attaching Design Pictures to Orders | 02:30 | Link | Link | Link |
Mercury Message Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Message Center | 02:48 | Link | Link | Link |
| Handling Wire In Orders from the Mercury Network | 02:11 | Link | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 03:37 | Link | Link | Link |
| Resending Rejected Wire Out Orders | 01:59 | Link | Link | Link |
| Creating and Sending Your Received Messages List | 02:16 | Link | Link | Link |
Product Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Searching for Products | 01:53 | Link | Link | Link |
| Adding Products | 02:49 | Link | Link | Link |
Reports
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Generating Reports | 02:02 | Link | Link | Link |
| Generating Your Sales Overview Using the Balance Wizard | 04:05 | Link | Link | Link |
Point of Sale
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Entering the Opening Balance in Point of Sale | 01:40 | Link | Link | Link |
| No Sale Transactions | 01:11 | Link | Link | Link |
| Performing a Z-Out at the End of the Day | 02:28 | Link | Link | Link |
| Reprinting Receipts | 01:50 | Link | Link | Link |
| Selling & Loading Gift Cards | 02:06 | Link | Link | Link |
| Using Point of Sale for Paid in and Paid Out Transactions | 02:11 | Link | Link | Link |
Dashboard
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Checking for Mercury Network Connectivity Using Dashboard | 02:06 | Link | Link | Link |
| Dashboard Indicators | 02:56 | Link | Link | Link |
| Dashboard Messages | 01:34 | Link | Link | Link |
| Dashboard Status | 02:17 | Link | Link | Link |
