Truck Return
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(New page: When a truck returns from a delivery route, you can use the Truck Return Window to mark orders as delivered or not delivered. Once you have marked an order as delivered and provided a ...)
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Revision as of 15:39, 12 July 2010
When a truck returns from a delivery route, you can use the Truck Return Window to mark orders as delivered or not delivered. Once you have marked an order as delivered and provided a delivery time, the routing progress is complete for that order. You can also simply record the time the order was delivered, which automatically marks the order as delivered (using the delivery date for the order).
If you mark an order as not delivered, it is considered a “problem” order, which you can address later in the Follow Up Deliveries Window.
If you have the Wireless Delivery Confirmation upgrade, your delivery drivers can update the delivery status of the orders while they are on route. On the delivery phones, they can mark a delivery as Delivered or Not Delivered by selecting a delivery status code for the delivery. The information is updated to Mercury Delivery automatically. Therefore it is not necessary to mark orders Delivered or Not Delivered manually in the Truck Return window, unless you want to change settings or add comments.
