FTD Mercury X2 Quick Reference Guide

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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_Carry_Sales_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_Carry_Sales_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">No Sale Transactions</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">No Sale Transactions</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:11</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:11</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing a Z-Out at the End of the Day</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing a Z-Out at the End of the Day</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td>

Revision as of 11:03, 21 October 2010

The FTD Mercury X2 Quick Reference Guide is presented as a series of short training videos.

Contents

Customer Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Searching for Customers 02:05 Link Link Link
Adding Customers 02:41 Link Link Link
Setting Up House Accounts 02:48 Link Link Link
Receiving Payments in Order Entry 01:55 Link Link Link
Receiving Payments in Point of Sale 02:18 Link Link Link
Credit & Debit Memos 02:10 Link Link Link
Generating Statements 05:41 Link Link Link


Order Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Entering Local Orders 03:42 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Marking Pickup Orders as C.O.D. 03:33 Link Link Link
Taking Orders for Pickup 03:53 Link Link Link
Handling Returns & Exchanges 02:49 Link Link Link
Issuing a Refund Using Order Entry 02:03 Link Link Link
Issuing a Refund Using Point of Sale 02:51 Link Link Link
Funeral Log 03:10 Link Link Link
Canceling Orders in Order Entry 01:54 Link Link Link
Canceling and Refunding Orders in Point of Sale 02:51 Link Link Link
Changing the Payment Amount for Credit Card Orders 02:10 Link Link Link
Handling Phoned-In Orders 03:46 Link Link Link
Searching for Orders and Tickets 02:56 Link Link Link
Copying Tickets 02:32 Link Link Link
Checking for Incomplete, Filed, and Pending Orders 02:01 Link Link Link
Assigning Products to Designers 01:49 Link Link Link
Attaching Design Pictures to Orders 02:30 Link Link Link


Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Message Center 02:48 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:37 Link Link Link
Resending Rejected Wire Out Orders 01:59 Link Link Link
Creating and Sending Your Received Messages List 02:16 Link Link Link


Product Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Searching for Products 01:53 Link Link Link
Adding Products 02:49 Link Link Link



Reports

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Generating Reports 02:02 Link Link Link
Generating Your Sales Overview Using the Balance Wizard 04:05 Link Link Link


Point of Sale

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Entering the Opening Balance in Point of Sale 01:40 Link Link Link
No Sale Transactions 01:11 Link Link Link
Performing a Z-Out at the End of the Day 02:28 Link Link Link
Reprinting Receipts 01:50 Link Link Link
Selling & Loading Gift Cards 02:06 Link Link Link
Using Point of Sale for Paid in and Paid Out Transactions 02:11 Link Link Link


Dashboard

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard 02:06 Link Link Link
Dashboard Indicators 02:56 Link Link Link
Dashboard Messages 01:34 Link Link Link
Dashboard Status 02:17 Link Link Link


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