From FloristWiki
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| | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your FTD Mercury Administrator Password</td> | | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your FTD Mercury Administrator Password</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td> |
| | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td> | | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td> |
| | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td> | | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td> |
Revision as of 12:17, 12 January 2010
NOTE: Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
Recently Added Training Videos
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Answering Incoming Ask Messages |
3:13 |
Link |
Link |
| Applying Email Templates in Mercury Administration |
5:51 |
Link |
Link |
| Canceling a Wire Out Order |
3:05 |
Link |
Link |
| Changing the FTD Mercury Administrator Password |
2:44 |
Link |
Link |
| Confirming an Incoming Cancel Request |
3:19 |
Link |
Link |
| Creating and Sending Your Received Messages List |
5:51 |
Link |
Link |
| Creating Your Email Cover Letter |
6:04 |
Link |
Link |
| Creating Your Email Delivery Confirmation Template |
5:51 |
Link |
Link |
| Customizing Your FTD Mercury Client Configuration |
3:39 |
Link |
Link |
| Denying an Incoming Cancel Request |
3:12 |
Link |
Link |
| Email Monitor |
1:41 |
Link |
Link |
| Handling Incoming Price Change Requests |
2:56 |
Link |
Link |
| Resuming Your Previously Suspended System |
2:27 |
Link |
Link |
| Sending Ask Messages |
2:45 |
Link |
Link |
| Sending Price Change Requests |
3:27 |
Link |
Link |
| Suspending Your System |
2:52 |
Link |
Link |
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Installation
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Installing the Mercury Connect Client Software |
5:01 |
Link |
Link |
| Unpacking Your Equipment |
1:41 |
Link |
Link |
| Loading the Receipt Printer Paper |
0:51 |
Link |
Link |
| Connecting Your Point of Sale Hardware |
2:15 |
Link |
Link |
| Connecting the USB Devices |
3:17 |
Link |
Link |
| Launching Mercury Connect for the First Time |
7:11 |
Link |
Link |
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Initial Configurations
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Changing Your FTD Mercury Administrator Password |
2:44 |
Link |
Link |
| Adding Employees |
3:21 |
Link |
Link |
| Configuring Printer Form Settings |
2:43 |
Link |
Link |
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Mercury Connect Orientation
Before you begin using Mercury Connect, it is important to understand some of its basic features and functionality. Videos in this section will provide you an overview of the software and allow you to familiarize yourself with common tasks.
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| FTD Mercury Main Menu Overview |
1:51 |
Link |
Link |
| Order Entry vs. Point of Sale |
1:35 |
Link |
Link |
| Message Center |
2:48 |
Link |
Link |
| Entering Local Orders |
3:49 |
Link |
Link |
| Sending Wire Out Orders over the Mercury Network |
3:35 |
Link |
Link |
| Cash & Carry Sales |
2:42 |
Link |
Link |
| Handling Wire In Orders from the Mercury Network |
2:12 |
Link |
Link |
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General Information
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Address Verification |
2:16 |
Link |
Link |
| Configuring Printer Form Settings |
2:43 |
Link |
Link |
| Connecting and Disconnecting from Mercury Connect |
3:28 |
Link |
Link |
| Copying Files to and from Mercury Connect |
4:26 |
Link |
Link |
| FTD Mercury Main Menu Overview |
1:51 |
Link |
Link |
| FTD Shutdown & FTD Startup |
2:08 |
Link |
Link |
| Order Entry vs. Point of Sale |
1:35 |
Link |
Link |
| Suspending Your System |
2:52 |
Link |
Link |
| Resuming Your Previously Suspended System |
2:27 |
Link |
Link |
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Delivery Confirmations
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Manually Sending Delivery Confirmations for Wire In Orders |
2:54 |
Link |
Link |
| Configuring Automatic Delivery Confirmations for Wire In Orders |
1:21 |
Link |
Link |
| Setting Up Automatic Email Delivery Confirmations |
1:46 |
Link |
Link |
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Customer Management
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Adding Customers |
3:16 |
Link |
Link |
| Credit & Debit Memos |
2:09 |
Link |
Link |
| Customer Order History |
1:55 |
Link |
Link |
| Generating Statements |
3:19 |
Link |
Link |
| Receiving Payments in Order Entry |
1:55 |
Link |
Link |
| Receiving Payments in Point of Sale |
2:39 |
Link |
Link |
| Reprinting & Emailing Invoices |
2:30 |
Link |
Link |
| Searching for Customers |
2:04 |
Link |
Link |
| Setting up House Accounts |
2:50 |
Link |
Link |
| Setting Up Automatic Email Delivery Confirmations |
1:46 |
Link |
Link |
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Order Management
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Canceling Orders in Order Entry |
1:26 |
Link |
Link |
| Canceling and Refunding Orders in Point of Sale |
2:48 |
Link |
Link |
| Cash & Carry Sales |
2:42 |
Link |
Link |
| Checking Credit Card Status |
4:07 |
Link |
Link |
| Checking for Incomplete, Filed, and Pending Orders |
2:06 |
Link |
Link |
| Configuring Automatic Delivery Confirmations for Wire In Orders |
1:21 |
Link |
Link |
| Copying Tickets |
3:13 |
Link |
Link |
| Design Center |
3:41 |
Link |
Link |
| Entering Local Orders |
3:49 |
Link |
Link |
| Facility Search |
1:49 |
Link |
Link |
| Funeral Log |
3:04 |
Link |
Link |
| Handling Phoned-In Orders |
3:48 |
Link |
Link |
| Handling Wire In Orders from the Mercury Network |
2:12 |
Link |
Link |
| Issuing a Refund Using Order Entry |
2:40 |
Link |
Link |
| Issuing a Refund Using Point of Sale |
2:29 |
Link |
Link |
| Manually Sending Delivery Confirmations for Wire In Orders |
2:54 |
Link |
Link |
| Marking Orders Delivered in Ticket Search |
1:21 |
Link |
Link |
| Marking Pickup Orders as C.O.D. |
2:55 |
Link |
Link |
| Message Center |
2:48 |
Link |
Link |
| Order Entry vs. Point of Sale |
1:35 |
Link |
Link |
| Order Life Cycle |
2:20 |
Link |
Link |
| Phoning Out Orders |
3:34 |
Link |
Link |
| Quick Picks |
1:55 |
Link |
Link |
| Receiving Payments in Order Entry |
1:55 |
Link |
Link |
| Receiving Payments in Point of Sale |
2:39 |
Link |
Link |
| Rejecting Wire In Orders from the Mercury Network |
1:58 |
Link |
Link |
| Reprinting & Emailing Invoices |
2:30 |
Link |
Link |
| Reprinting Receipts |
1:40 |
Link |
Link |
| Resending Rejected Wire Out Orders |
1:58 |
Link |
Link |
| Searching for Orders and Tickets |
2:31 |
Link |
Link |
| Setting Up Automatic Email Delivery Confirmations |
1:46 |
Link |
Link |
| Sending Wire Out Orders over the Mercury Network |
3:35 |
Link |
Link |
| Taking Orders for Pickup |
3:44 |
Link |
Link |
| Ticket Status |
2:33 |
Link |
Link |
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Mercury Message Management
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Answering Incoming Ask Messages |
3:13 |
Link |
Link |
| Canceling a Wire Out Order |
3:05 |
Link |
Link |
| Configuring Automatic Delivery Confirmations for Wire In Orders |
1:21 |
Link |
Link |
| Confirming an Incoming Cancel Request |
3:19 |
Link |
Link |
| Creating and Sending Your Received Messages List |
5:51 |
Link |
Link |
| Denying an Incoming Cancel Request |
3:12 |
Link |
Link |
| Handling Incoming Price Change Requests |
2:56 |
Link |
Link |
| Handling Wire In Orders from the Mercury Network |
2:12 |
Link |
Link |
| Manually Sending Delivery Confirmations for Wire In Orders |
2:54 |
Link |
Link |
| Message Center |
2:48 |
Link |
Link |
| Rejecting Wire In Orders from the Mercury Network |
1:58 |
Link |
Link |
| Resending Rejected Wire Out Orders |
1:58 |
Link |
Link |
| Resuming Your Previously Suspended System |
2:27 |
Link |
Link |
| Sending Ask Messages |
2:45 |
Link |
Link |
| Sending Price Change Requests |
3:27 |
Link |
Link |
| Sending Wire Out Orders over the Mercury Network |
3:35 |
Link |
Link |
| Suspending Your System |
2:52 |
Link |
Link |
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Product Management
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Adding Products |
3:18 |
Link |
Link |
| Searching for Products |
1:36 |
Link |
Link |
| Quick Picks |
1:55 |
Link |
Link |
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Point of Sale
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Canceling and Refunding Orders in Point of Sale |
2:48 |
Link |
Link |
| Cash & Carry Sales |
2:42 |
Link |
Link |
| Entering the Opening Balance in Point of Sale |
1:41 |
Link |
Link |
| Issuing a Refund Using Point of Sale |
2:29 |
Link |
Link |
| No Sale Transactions |
1:10 |
Link |
Link |
| Order Entry vs. Point of Sale |
1:35 |
Link |
Link |
| Performing a Z-Out at the End of the Day |
2:32 |
Link |
Link |
| Receiving Payments in Point of Sale |
2:39 |
Link |
Link |
| Reprinting Receipts |
1:40 |
Link |
Link |
| Using Point of Sale for Paid In and Paid Out Transactions |
2:10 |
Link |
Link |
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Reports
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Credit Card Settlement History Report |
2:20 |
Link |
Link |
| Sales Summary Report |
2:38 |
Link |
Link |
| Sales Tax Report |
2:01 |
Link |
Link |
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Marketing
Direct Mail Marketing Campaigns
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Creating a Holiday Direct Mail Marketing Campaign |
7:16 |
Link |
Link |
| Creating a Reminder Direct Mail Marketing Campaign |
6:21 |
Link |
Link |
Return to top
Email Marketing Campaigns
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Creating a Holiday Email Marketing Campaign |
4:43 |
Link |
Link |
| Creating a Reminder Email Marketing Campaign |
5:15 |
Link |
Link |
Return to top
Holiday Marketing Campaigns
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Creating a Holiday Direct Mail Marketing Campaign |
7:16 |
Link |
Link |
| Creating a Holiday Email Marketing Campaign |
4:43 |
Link |
Link |
Return to top
Reminder Marketing Campaigns
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Creating a Reminder Direct Mail Marketing Campaign |
6:21 |
Link |
Link |
| Creating a Reminder Email Marketing Campaign |
5:15 |
Link |
Link |
Return to top
Administrative Tasks
| Video Name |
Running Time |
Streaming Flash Video |
Windows Media File |
| Adding Abbreviation Codes |
2:34 |
Link |
Link |
| Adding Employees |
3:21 |
Link |
Link |
| Adding Product Categories in Mercury Administration |
1:48 |
Link |
Link |
Configuring Credit Cards in Mercury Administration
|
2:05 |
Link |
Link |
Configuring House Accounts in Mercury Administration
|
4:46 |
Link |
Link |
Configuring Point of Sale in Mercury Administration
|
2:34 |
Link |
Link |
Configuring Printer Routing in Mercury Administration
|
2:10 |
Link |
Link |
Configuring Store Settings in Mercury Administration
|
3:22 |
Link |
Link |
Delivery Zones and Fees
|
3:15 |
Link |
Link |
Setting Printing Defaults in Mercury Administration
|
3:09 |
Link |
Link |
| Updating Tax Codes in Mercury Administration |
1:51 |
Link |
Link |
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