Alert MNAPI

(Difference between revisions)

Revision as of 14:52, 7 January 2009

ALERT: FTD Credit Card, Order, Message Transmission

Last Updated: 2:51 CST 1/7/09

Users are currently experiencing errors when attempting to process credit card, send orders, and messages through the Mercury Network.

For all users we recommend that you attempt to phone out your orders until this issue is resolved.
Please do not attempt to send general messages to get back online. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

FTD Mercury Users
- Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
- When order transmission resumes your orders will automatically transmit
Mercury Direct Users:
- You can attempt to "transmit now", this will succeed when transmission is again possible.

@@ Line 37: / Line 37: @@
 <td style="
 padding: 5px;
-background:#FFFFFF;">Users are currently experiencing errors when attempting to send orders and messages through the Mercury Network.
+background:#FFFFFF;">Users are currently experiencing errors when attempting to process credit card, send orders, and messages through the Mercury Network.
 * For ''all users'' we recommend that you attempt to phone out your orders until this issue is resolved.