Check for Mercury Network Connectivity
From FloristWiki
(Difference between revisions)
| (2 intermediate revisions not shown.) | |||
| Line 3: | Line 3: | ||
#In FTD Mercury, on the Mercury Message menu, click General (GEN). | #In FTD Mercury, on the Mercury Message menu, click General (GEN). | ||
#In the '''General Message Detail''' window, in the '''Filling Florist''' field, enter 90-5034AA for the florist code. | #In the '''General Message Detail''' window, in the '''Filling Florist''' field, enter 90-5034AA for the florist code. | ||
| - | #When the message <tt>90-5034AA belongs to FTD, Inc. Transmit with this code?</tt>, click '''Yes'''. | + | #When you see the message <tt>90-5034AA belongs to FTD, Inc. Transmit with this code?</tt>, click '''Yes'''. |
#From the '''Priority''' list, select '''Express'''. | #From the '''Priority''' list, select '''Express'''. | ||
#In the '''Text or Reason''' field, enter <tt>Test for Mercury Connection</tt>. | #In the '''Text or Reason''' field, enter <tt>Test for Mercury Connection</tt>. | ||
| Line 9: | Line 9: | ||
#From the '''Sending Florist''' list, ensure your store is selected. | #From the '''Sending Florist''' list, ensure your store is selected. | ||
#Click '''Send'''. | #Click '''Send'''. | ||
| + | |||
| + | A verified copy of the message should print out on your Mercury printer within a few minutes. If a verified copy prints, you have a connection to the Mercury Network. If the Mercury Connection status indicator indicates there is a problem after the next Dashboard refresh (polling interval), contact the Mercury Technology Assistance Center for help in resolving the issue. | ||
| + | |||
| + | Back to [[Dashboard]] | ||
Current revision
Send a GENeral message to FTD to attempt to reestablish your FTD Mercury system's connection to the Mercury Network.
- In FTD Mercury, on the Mercury Message menu, click General (GEN).
- In the General Message Detail window, in the Filling Florist field, enter 90-5034AA for the florist code.
- When you see the message 90-5034AA belongs to FTD, Inc. Transmit with this code?, click Yes.
- From the Priority list, select Express.
- In the Text or Reason field, enter Test for Mercury Connection.
- From the Operator list, select your employee name.
- From the Sending Florist list, ensure your store is selected.
- Click Send.
A verified copy of the message should print out on your Mercury printer within a few minutes. If a verified copy prints, you have a connection to the Mercury Network. If the Mercury Connection status indicator indicates there is a problem after the next Dashboard refresh (polling interval), contact the Mercury Technology Assistance Center for help in resolving the issue.
Back to Dashboard
