Forgot Password

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(New page: Have you forgotten your password to log into the web portal ([http://myftdsite.com http://myftdsite.com])? Proceed below to recover your password if you have forgotten it or your password ...)
Current revision (09:21, 17 April 2012) (edit) (undo)
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Have you forgotten your password to log into the web portal ([http://myftdsite.com http://myftdsite.com])? Proceed below to recover your password if you have forgotten it or your password has expired.
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__NOTOC__
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[[Image: Forgot_Password.jpg‎|right|Image: Forgot_Password.jpg‎]]
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If you do not remember your password to log in to Web Portal and make changes to your site, you can reset it.<br><br>
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''NOTE: This is different than having locked your account, if you receive the message "For security reasons your account has been locked and will be available again in 30 minutes." you must wait 30 minutes or contact FOL Support''
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<b>Note:</b> This is only if you have forgotten your password and are not locked out. If you have made multiple attempts to log in and are now locked out, you will either need to contact Florists Online Support at 800-576-6721 to unlock your account, or wait 30 minutes and reset your password.<br><br>
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==Resetting your Password==
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In order to reset your password:<br>
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[[Image: Forgot_pass.jpg|right|Image: Forgot_pass.jpg.JPG]]
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<ul><li>Go to Web Portal (www.myftdsite.com)</li>
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# Open your web browser and navigate to the address [http://myftdsite.com http://myftdsite.com]
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<li>Click on “Forgot Password” above the login information</li>
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# Choose forgot password from the login box
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<li>Input your shop code and your username</li>
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# Entering your member number and user ID and click submit
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<li>Click Submit</li></ul>
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# A temporary password should be emailed to you.
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<br>
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# When you log in with the new password you will be prompted to create a new one.
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You will receive a temporary password within 5 minutes via e-mail. Be sure to check your junk mail folder. Because some e-mail servers will block this e-mail, it is possible that you will need to contact Florists Online Support at 800-576-6721 to have your password reset for you.<br><br>
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==Things to Remember==
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Once you receive the temporary password:<br>
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* Passwords generated with the Forgot Password tool contain both Letters and Numbers
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<ul><li>Return to Web Portal and log in using the temporary password. The temporary password has both numbers and letters and does alternate (#a#a#a#). All letters are lowercase.</li>
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* Some ISPs filter email from Florists Online, if you don't receive the email try a second time or call FOL Support and have the password reset for you.
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<li>You will be prompted to change your password. Input the temporary password as the current password, and input your new password twice.</li>
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<br/><br/><br/><br/><br/><br/>
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<li>Click Update your Information</li></ul>
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====[[FOL_Help_Center | Back to the FOL Help Center Homepage]]====
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<br>
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Your password must be 7 characters long and must include at least one letter and at least one number.<br>
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==Related Videos==
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<tr style="background:#D1BC61;">
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
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<!--<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>-->
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<!--<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>-->
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging into Web Portal</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:02</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging into Web Portal (FOL Training Video)|Link]]</td>
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Logging_In.wmv Link]</td>-->
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Logging_In.mov Link]</td>-->
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Retrieving a Forgotten Password</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:17</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Retrieving a Forgotten Password (FOL Training Video)|Link]]</td>
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Forgot_Password.wmv Link]</td>-->
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<!--<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FOL_Forgot_Password.mov Link]</td>-->
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your Password</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:15</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your Password (FOL Training Video)|Link]]</td>
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</tr>
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</table>
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<br>
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==Related Articles==
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[[Logging In to Web Portal| How do I login to Web Portal]]<br>
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[[Password | How do I change my password?]]<br>
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[[Administration | How do I make changes to my site?]]<br><br>
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Can't find an answer to your question? Fill out our [[FOL_Training_Request | training request]] or contact us at either <b>800-576-6721</b> or <b>floristsonline@ftdi.com</b>.

Current revision

Image: Forgot_Password.jpg‎

If you do not remember your password to log in to Web Portal and make changes to your site, you can reset it.

Note: This is only if you have forgotten your password and are not locked out. If you have made multiple attempts to log in and are now locked out, you will either need to contact Florists Online Support at 800-576-6721 to unlock your account, or wait 30 minutes and reset your password.

In order to reset your password:

  • Go to Web Portal (www.myftdsite.com)
  • Click on “Forgot Password” above the login information
  • Input your shop code and your username
  • Click Submit


You will receive a temporary password within 5 minutes via e-mail. Be sure to check your junk mail folder. Because some e-mail servers will block this e-mail, it is possible that you will need to contact Florists Online Support at 800-576-6721 to have your password reset for you.

Once you receive the temporary password:

  • Return to Web Portal and log in using the temporary password. The temporary password has both numbers and letters and does alternate (#a#a#a#). All letters are lowercase.
  • You will be prompted to change your password. Input the temporary password as the current password, and input your new password twice.
  • Click Update your Information


Your password must be 7 characters long and must include at least one letter and at least one number.

Related Videos

Video Name Running Time Streaming Flash Video
Logging into Web Portal 2:02 Link
Retrieving a Forgotten Password 3:17 Link
Changing Your Password 2:15 Link


Related Articles

How do I login to Web Portal
How do I change my password?
How do I make changes to my site?

Can't find an answer to your question? Fill out our training request or contact us at either 800-576-6721 or floristsonline@ftdi.com.

Retrieved from "http://floristwiki.ftdi.com/index.php/Forgot_Password"
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