Alert CCAPI

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<!--Users who have Verizon Internet are experiencing errors when attempting to process credit cards. We have identified the problem to be with Verizon internet and we are actively working with Verizon to resolve this issue.-->
<!--Users who have Verizon Internet are experiencing errors when attempting to process credit cards. We have identified the problem to be with Verizon internet and we are actively working with Verizon to resolve this issue.-->
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Users are currently experiencing issues with our credit card and/or debit card processing. You may experience slowness and/or failed authorizations when processing credit cards and/or debit cards. We are diligently working to resolve the issue.
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Users are currently experiencing issues with our credit card and/or debit card processing. You may experience slowness and/or pending authorizations when processing credit cards and/or debit cards. We are diligently working to resolve the issue.
*'''FTD Mercury X2 or later customers, or Mercury Connect customers with FTD Mercury X2''': payment card industry guidelines (PA-DSS) necessitate you obtaining your customer’s credit card number again and reprocessing it again once credit card operations have returned to normal.
*'''FTD Mercury X2 or later customers, or Mercury Connect customers with FTD Mercury X2''': payment card industry guidelines (PA-DSS) necessitate you obtaining your customer’s credit card number again and reprocessing it again once credit card operations have returned to normal.
*'''FTD Mercury & Mercury Connect Users''': no action is required, your credit cards will automatically reprocess when authorizations begin to go through.
*'''FTD Mercury & Mercury Connect Users''': no action is required, your credit cards will automatically reprocess when authorizations begin to go through.

Revision as of 09:46, 2 March 2011

ALERT: Credit Card Authorizations (US) & Credit Card & Debit Card Authorizations (Canada)
Last Updated: 14-JAN-2011 9:38AM CDT

Users are currently experiencing issues with our credit card and/or debit card processing. You may experience slowness and/or pending authorizations when processing credit cards and/or debit cards. We are diligently working to resolve the issue.

  • FTD Mercury X2 or later customers, or Mercury Connect customers with FTD Mercury X2: payment card industry guidelines (PA-DSS) necessitate you obtaining your customer’s credit card number again and reprocessing it again once credit card operations have returned to normal.
  • FTD Mercury & Mercury Connect Users: no action is required, your credit cards will automatically reprocess when authorizations begin to go through.
  • Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

CREDIT CARDTELEPHONE #BANK #MERCHANT ID#
Visa/Mastercard1-800-944-11110977003830 + Your FTD # Terminal ID
American Express1-800-528-2121799-410-0014
Discover1-800-347-11116011-0138-1021-318
Diners Club1-800-525-904005211-26383
Carte Blanche1-800-525-904005211-26383


Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.

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