Mercury Connect Training Videos (FTD Mercury X1)

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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;"><!--[[Customizing Your FTD Mercury Client Configuration (X1 Video)|Link]]-->Link</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td>
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==Installation==
==Installation==
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If you purchased Point of Sale hardware for Mercury Connect, you need to perform additional tasks for installation. Please refer to the set of videos that corresponds with the equipment you purchased.
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===Installation with Point of Sale Hardware===
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<td style="padding: 3px; text-align:center; font-size: 9pt;">0:51</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">0:51</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Loading the Receipt Printer Paper (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Loading the Receipt Printer Paper (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_Receipt_Printer_Paper_MC.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_Receipt_Printer_Paper.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Connecting the Point of Sale Equipment</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Connecting Your Point of Sale Hardware</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">2:15</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">2:15</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting the Point of Sale Equipment (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting Your Point of Sale Hardware (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Hooking_Up_POS_Hardware_MC.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Hooking_Up_POS_Hardware_MC.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting the USB Devices (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting the USB Devices (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Connecting_USB_Devices_MC.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Connecting_USB_Devices_MC.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Launching Mercury Connect for the First Time</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">7:11</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Launching Mercury Connect for the First Time (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Launching_Mercury_Connect_First_Time_RSA.wmv Link]</td>
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[[Mercury Connect Training Videos#Installation|Return to top]]
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===Installation for Order Entry Only Clients===
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Installing the Mercury Connect Client Software</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">5:01</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Installing the Mercury Connect Client Software (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_MC_Client_Software_RSA.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your FTD Mercury Administrator Password</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your FTD Mercury Administrator Password</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Getting Help in Mercury Connect</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Getting Help in Mercury Connect (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Getting_Help_Mercury_Connect_MC.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">4:43</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">4:43</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv 'Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv Link]</td>
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Current revision

Contents

NOTE: Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).

Recently Added Training Videos

Video Name Running Time Streaming Flash Video Windows Media File
Answering Incoming Ask Messages 3:13 Link Link
Applying Email Templates in Mercury Administration 5:51 Link Link
Canceling a Wire Out Order 3:05 Link Link
Changing the FTD Mercury Administrator Password 2:44 Link Link
Confirming an Incoming Cancel Request 3:19 Link Link
Creating and Sending Your Received Messages List 5:51 Link Link
Creating Your Email Cover Letter 6:04 Link Link
Creating Your Email Delivery Confirmation Template 5:51 Link Link
Customizing Your FTD Mercury Client Configuration 3:39 Link Link
Denying an Incoming Cancel Request 3:12 Link Link
Email Monitor 1:41 Link Link
Handling Incoming Price Change Requests 2:56 Link Link
Resuming Your Previously Suspended System 2:27 Link Link
Sending Ask Messages 2:45 Link Link
Sending Price Change Requests 3:27 Link Link
Suspending Your System 2:52 Link Link

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Installation

If you purchased Point of Sale hardware for Mercury Connect, you need to perform additional tasks for installation. Please refer to the set of videos that corresponds with the equipment you purchased.

Installation with Point of Sale Hardware

Video Name Running Time Streaming Flash Video Windows Media File
Installing the Mercury Connect Client Software 5:01 Link Link
Unpacking Your Equipment 1:41 Link Link
Loading the Receipt Printer Paper 0:51 Link Link
Connecting Your Point of Sale Hardware 2:15 Link Link
Connecting the USB Devices 3:17 Link Link
Launching Mercury Connect for the First Time 7:11 Link Link

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Installation for Order Entry Only Clients

Video Name Running Time Streaming Flash Video Windows Media File
Installing the Mercury Connect Client Software 5:01 Link Link
Launching Mercury Connect for the First Time 7:11 Link Link

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Initial Configurations

Video Name Running Time Streaming Flash Video Windows Media File
Changing Your FTD Mercury Administrator Password 2:44 Link Link
Adding Employees 3:21 Link Link
Configuring Printer Form Settings 2:43 Link Link

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Mercury Connect Orientation

Before you begin using Mercury Connect, it is important to understand some of its basic features and functionality. Videos in this section will provide you an overview of the software and allow you to familiarize yourself with common tasks.

Video Name Running Time Streaming Flash Video Windows Media File
FTD Mercury Main Menu Overview 1:51 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Message Center 2:48 Link Link
Entering Local Orders 3:49 Link Link
Sending Wire Out Orders over the Mercury Network 3:35 Link Link
Cash & Carry Sales 2:42 Link Link
Handling Wire In Orders from the Mercury Network 2:12 Link Link

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General Information

Video Name Running Time Streaming Flash Video Windows Media File
Address Verification 2:16 Link Link
Configuring Printer Form Settings 2:43 Link Link
Connecting and Disconnecting from Mercury Connect 3:28 Link Link
Copying Files to and from Mercury Connect 4:26 Link Link
FTD Mercury Main Menu Overview 1:51 Link Link
FTD Shutdown & FTD Startup 2:08 Link Link
Getting Help in Mercury Connect 1:58 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Suspending Your System 2:52 Link Link
Resuming Your Previously Suspended System 2:27 Link Link

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Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media File
Manually Sending Delivery Confirmations for Wire In Orders 2:54 Link Link
Configuring Automatic Delivery Confirmations for Wire In Orders 1:21 Link Link
Setting Up Automatic Email Delivery Confirmations 1:46 Link Link

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Customer Management

Video Name Running Time Streaming Flash Video Windows Media File
Adding Customers 3:16 Link Link
Credit & Debit Memos 2:09 Link Link
Customer Order History 1:55 Link Link
Generating Statements 3:19 Link Link
Receiving Payments in Order Entry 1:55 Link Link
Receiving Payments in Point of Sale 2:39 Link Link
Reprinting & Emailing Invoices 2:30 Link Link
Searching for Customers 2:04 Link Link
Setting up House Accounts 2:50 Link Link
Setting Up Automatic Email Delivery Confirmations 1:46 Link Link

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Order Management

Video Name Running Time Streaming Flash Video Windows Media File
Canceling Orders in Order Entry 1:26 Link Link
Canceling and Refunding Orders in Point of Sale 2:48 Link Link
Cash & Carry Sales 2:42 Link Link
Checking Credit Card Status 4:07 Link Link
Checking for Incomplete, Filed, and Pending Orders 2:06 Link Link
Configuring Automatic Delivery Confirmations for Wire In Orders 1:21 Link Link
Copying Tickets 3:13 Link Link
Design Center 3:41 Link Link
Entering Local Orders 3:49 Link Link
Facility Search 1:49 Link Link
Funeral Log 3:04 Link Link
Handling Phoned-In Orders 3:48 Link Link
Handling Wire In Orders from the Mercury Network 2:12 Link Link
Issuing a Refund Using Order Entry 2:40 Link Link
Issuing a Refund Using Point of Sale 2:29 Link Link
Manually Sending Delivery Confirmations for Wire In Orders 2:54 Link Link
Marking Orders Delivered in Ticket Search 1:21 Link Link
Marking Pickup Orders as C.O.D. 2:55 Link Link
Message Center 2:48 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Order Life Cycle 2:20 Link Link
Phoning Out Orders 3:34 Link Link
Quick Picks 1:55 Link Link
Receiving Payments in Order Entry 1:55 Link Link
Receiving Payments in Point of Sale 2:39 Link Link
Rejecting Wire In Orders from the Mercury Network 1:58 Link Link
Reprinting & Emailing Invoices 2:30 Link Link
Reprinting Receipts 1:40 Link Link
Resending Rejected Wire Out Orders 1:58 Link Link
Searching for Orders and Tickets 2:31 Link Link
Setting Up Automatic Email Delivery Confirmations 1:46 Link Link
Sending Wire Out Orders over the Mercury Network 3:35 Link Link
Taking Orders for Pickup 3:44 Link Link
Ticket Status 2:33 Link Link

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Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media File
Answering Incoming Ask Messages 3:13 Link Link
Canceling a Wire Out Order 3:05 Link Link
Configuring Automatic Delivery Confirmations for Wire In Orders 1:21 Link Link
Confirming an Incoming Cancel Request 3:19 Link Link
Creating and Sending Your Received Messages List 5:51 Link Link
Denying an Incoming Cancel Request 3:12 Link Link
Handling Incoming Price Change Requests 2:56 Link Link
Handling Wire In Orders from the Mercury Network 2:12 Link Link
Manually Sending Delivery Confirmations for Wire In Orders 2:54 Link Link
Message Center 2:48 Link Link
Rejecting Wire In Orders from the Mercury Network 1:58 Link Link
Resending Rejected Wire Out Orders 1:58 Link Link
Resuming Your Previously Suspended System 2:27 Link Link
Sending Ask Messages 2:45 Link Link
Sending Price Change Requests 3:27 Link Link
Sending Wire Out Orders over the Mercury Network 3:35 Link Link
Suspending Your System 2:52 Link Link

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Product Management

Video Name Running Time Streaming Flash Video Windows Media File
Adding Products 3:18 Link Link
Searching for Products 1:36 Link Link
Quick Picks 1:55 Link Link

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Point of Sale

Video Name Running Time Streaming Flash Video Windows Media File
Canceling and Refunding Orders in Point of Sale 2:48 Link Link
Cash & Carry Sales 2:42 Link Link
Entering the Opening Balance in Point of Sale 1:41 Link Link
Issuing a Refund Using Point of Sale 2:29 Link Link
No Sale Transactions 1:10 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Performing a Z-Out at the End of the Day 2:32 Link Link
Receiving Payments in Point of Sale 2:39 Link Link
Reprinting Receipts 1:40 Link Link
Using Point of Sale for Paid In and Paid Out Transactions 2:10 Link Link

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Reports

Video Name Running Time Streaming Flash Video Windows Media File
Credit Card Settlement History Report 2:20 Link Link
Sales Summary Report 2:38 Link Link
Sales Tax Report 2:01 Link Link

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Marketing

Direct Mail Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Holiday Direct Mail Marketing Campaign 7:16 Link Link
Creating a Reminder Direct Mail Marketing Campaign 6:21 Link Link

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Email Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Holiday Email Marketing Campaign 4:43 Link Link
Creating a Reminder Email Marketing Campaign 5:15 Link Link

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Holiday Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Holiday Direct Mail Marketing Campaign 7:16 Link Link
Creating a Holiday Email Marketing Campaign 4:43 Link Link

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Reminder Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Reminder Direct Mail Marketing Campaign 6:21 Link Link
Creating a Reminder Email Marketing Campaign 5:15 Link Link

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Administrative Tasks

Video Name Running Time Streaming Flash Video Windows Media File
Adding Abbreviation Codes 2:34 Link Link
Adding Employees 3:21 Link Link
Adding Product Categories in Mercury Administration 1:48 Link Link
Configuring Credit Cards in Mercury Administration
 2:05 Link Link
Configuring House Accounts in Mercury Administration
 4:46 Link Link
Configuring Point of Sale in Mercury Administration
 2:34 Link Link
Configuring Printer Routing in Mercury Administration
 2:10 Link Link
Configuring Store Settings in Mercury Administration
 3:22 Link Link
Delivery Zones and Fees
 3:15 Link Link
Setting Printing Defaults in Mercury Administration
 3:09 Link Link
Updating Tax Codes in Mercury Administration 1:51 Link Link

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