Mercury Connect Training Videos (FTD Mercury X1)
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'''NOTE:''' Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download). | '''NOTE:''' Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download). | ||
| + | |||
| + | ==Recently Added Training Videos== | ||
| + | |||
| + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
| + | <tr style="background:#D1BC61;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Ask_Messages.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Applying_Email_Templates_Merc_Admin.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:05</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Order.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">6:04</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Delivery Confirmation Template</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;"><!--[[Customizing Your FTD Mercury Client Configuration (X1 Video)|Link]]-->Link</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:12</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:56</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Incoming_Price_Changes.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:45</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Messages.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:27</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Installation== | ==Installation== | ||
| + | |||
| + | If you purchased Point of Sale hardware for Mercury Connect, you need to perform additional tasks for installation. Please refer to the set of videos that corresponds with the equipment you purchased. | ||
| + | |||
| + | ===Installation with Point of Sale Hardware=== | ||
| + | |||
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
<tr style="background:#D1BC61;"> | <tr style="background:#D1BC61;"> | ||
| Line 14: | Line 126: | ||
<tr> | <tr> | ||
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Installing the Mercury Connect Client Software</td> | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Installing the Mercury Connect Client Software</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">5:01</td> |
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Installing the Mercury Connect Client Software (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Installing the Mercury Connect Client Software (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_MC_Client_Software_RSA.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Unpacking Your Equipment</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Unpacking Your Equipment (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Unpacking_Your_Equipment_MC.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Loading the Receipt Printer Paper</td> | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Loading the Receipt Printer Paper</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">0:51</td> |
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Loading the Receipt Printer Paper (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Loading the Receipt Printer Paper (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_Receipt_Printer_Paper.wmv Link]</td> |
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Connecting Your Point of Sale Hardware</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:15</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting Your Point of Sale Hardware (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Hooking_Up_POS_Hardware_MC.wmv Link]</td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Connecting the USB Devices</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:17</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting the USB Devices (Mercury Connect Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Connecting_USB_Devices_MC.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Launching Mercury Connect for the First Time</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">7:11</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Launching Mercury Connect for the First Time (Mercury Connect Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Launching_Mercury_Connect_First_Time_RSA.wmv Link]</td> |
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
| + | |||
| + | ===Installation for Order Entry Only Clients=== | ||
| + | |||
| + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
| + | <tr style="background:#D1BC61;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Installing the Mercury Connect Client Software</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">5:01</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Installing the Mercury Connect Client Software (Mercury Connect Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_MC_Client_Software_RSA.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Launching Mercury Connect for the First Time</td> | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Launching Mercury Connect for the First Time</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">7:11</td> |
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Launching Mercury Connect for the First Time (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Launching Mercury Connect for the First Time (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Launching_Mercury_Connect_First_Time_RSA.wmv Link]</td> |
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Initial Configurations== | ==Initial Configurations== | ||
| Line 60: | Line 197: | ||
<tr> | <tr> | ||
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your FTD Mercury Administrator Password</td> | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing Your FTD Mercury Administrator Password</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td> |
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| Line 76: | Line 213: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Mercury Connect Orientation== | ==Mercury Connect Orientation== | ||
| Line 92: | Line 230: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Main_Menu_Layout.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| Line 98: | Line 236: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| Line 130: | Line 268: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==General Information== | ==General Information== | ||
| Line 154: | Line 293: | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Connecting and Disconnecting from Mercury Connect</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:28</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting and Disconnecting from Mercury Connect (Mercury Connect Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Connect_Disconnect_VM_RSA.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Files to and from Mercury Connect</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">4:26</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Files to and from Mercury Connect (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Files_to_MC_RSA.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Mercury Main Menu Overview</td> | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Mercury Main Menu Overview</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Main_Menu_Layout.wmv Link]</td> |
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:08</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Shutdown & FTD Startup (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup.wmv Link]</td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Getting Help in Mercury Connect</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Getting Help in Mercury Connect (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Getting_Help_Mercury_Connect_MC.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td> | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td> |
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Delivery Confirmations== | ==Delivery Confirmations== | ||
| Line 200: | Line 370: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Customer Management== | ==Customer Management== | ||
| - | + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | |
| - | + | <tr style="background:#D1BC61;"> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | |
| - | + | </tr> | |
| - | + | <tr> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:16</td> | |
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:09</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Order History</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Order_History.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:39</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:30</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:04</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting up House Accounts</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:50</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting up House Accounts (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/House_Accounts.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmations</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:46</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Order Management== | ==Order Management== | ||
| - | + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | |
| - | + | <tr style="background:#D1BC61;"> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | |
| - | + | </tr> | |
| - | + | <tr> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:26</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (Mercury Connect Video)|Link]]</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE.wmv Link]</td> | |
| - | + | </tr> | |
| - | + | <tr style="background:#f2ebd8;"> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)|Link]]</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv Link]</td> | |
| - | + | </tr> | |
| - | + | <tr> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Cash & Carry Sales</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:42</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Cash & Carry Sales (Mercury Connect Video)|Link]]</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv Link]</td> | |
| - | + | </tr> | |
| - | + | <tr style="background:#f2ebd8;"> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">4:07</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (Mercury Connect Video)|Link]]</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Card_Status.wmv Link]</td> | |
| - | + | </tr> | |
| - | + | <tr> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:06</td> | |
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Automatic Delivery Confirmations for Wire In Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:41</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:49</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Facility Search</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:49</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Facility Search (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:04</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:48</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:12</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:40</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_OE.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:29</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:54</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_Ticket_Search.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:55</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Orders.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:20</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;"> 3:34</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:39</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:30</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting Receipts</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:40</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting Receipts (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resending Rejected Wire Out Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Outs.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:31</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket%20Search.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmations</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:46</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:35</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Outs.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:44</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:33</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status.wmv Link]</td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
| + | |||
| + | ==Mercury Message Management== | ||
| + | |||
| + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
| + | <tr style="background:#D1BC61;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Ask_Messages.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:05</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Order.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Automatic Delivery Confirmations for Wire In Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:12</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:56</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Incoming_Price_Changes.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:12</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:54</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_Ins.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resending Rejected Wire Out Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Outs.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:45</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Messages.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:27</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:35</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Outs.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Product Management== | ==Product Management== | ||
| - | + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | |
| - | + | <tr style="background:#D1BC61;"> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | |
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">3:18</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Products</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:36</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Products (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks.wmv Link]</td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Point of Sale== | ==Point of Sale== | ||
| - | + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | |
| - | + | <tr style="background:#D1BC61;"> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td> | |
| - | + | </tr> | |
| - | + | <tr> | |
| - | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td> | |
| - | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td> | |
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Cash & Carry Sales</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:42</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Cash & Carry Sales (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering the Opening Balance in Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering the Opening Balance in Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:29</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">No Sale Transactions</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:10</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[No Sale Transactions (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing a Z-Out at the End of the Day</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">2:32</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Performing a Z-Out at the End of the Day (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Z_Out.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;"> 2:39</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting Receipts</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:40</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting Receipts (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Using Point of Sale for Paid In and Paid Out Transactions</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;"> 2:10</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_Out_Paid_In.wmv Link]</td> | ||
| + | </tr> | ||
| + | </table> | ||
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Reports== | ==Reports== | ||
| Line 298: | Line 904: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reports_Sales_Tax.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reports_Sales_Tax.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Marketing== | ==Marketing== | ||
| Line 322: | Line 929: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
===Email Marketing Campaigns=== | ===Email Marketing Campaigns=== | ||
| Line 336: | Line 944: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">4:43</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">4:43</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Link]]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Link]]</td> | ||
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| Line 344: | Line 952: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
===Holiday Marketing Campaigns=== | ===Holiday Marketing Campaigns=== | ||
| Line 366: | Line 975: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
===Reminder Marketing Campaigns=== | ===Reminder Marketing Campaigns=== | ||
| Line 388: | Line 998: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
==Administrative Tasks== | ==Administrative Tasks== | ||
| Line 464: | Line 1,075: | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Tax_Codes.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Tax_Codes.wmv Link]</td> | ||
</tr> | </tr> | ||
| - | </table> | + | </table> |
| + | [[Mercury Connect Training Videos#Installation|Return to top]] | ||
Current revision
NOTE: Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
Recently Added Training Videos
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Answering Incoming Ask Messages | 3:13 | Link | Link |
| Applying Email Templates in Mercury Administration | 5:51 | Link | Link |
| Canceling a Wire Out Order | 3:05 | Link | Link |
| Changing the FTD Mercury Administrator Password | 2:44 | Link | Link |
| Confirming an Incoming Cancel Request | 3:19 | Link | Link |
| Creating and Sending Your Received Messages List | 5:51 | Link | Link |
| Creating Your Email Cover Letter | 6:04 | Link | Link |
| Creating Your Email Delivery Confirmation Template | 5:51 | Link | Link |
| Customizing Your FTD Mercury Client Configuration | 3:39 | Link | Link |
| Denying an Incoming Cancel Request | 3:12 | Link | Link |
| Email Monitor | 1:41 | Link | Link |
| Handling Incoming Price Change Requests | 2:56 | Link | Link |
| Resuming Your Previously Suspended System | 2:27 | Link | Link |
| Sending Ask Messages | 2:45 | Link | Link |
| Sending Price Change Requests | 3:27 | Link | Link |
| Suspending Your System | 2:52 | Link | Link |
Installation
If you purchased Point of Sale hardware for Mercury Connect, you need to perform additional tasks for installation. Please refer to the set of videos that corresponds with the equipment you purchased.
Installation with Point of Sale Hardware
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Installing the Mercury Connect Client Software | 5:01 | Link | Link |
| Unpacking Your Equipment | 1:41 | Link | Link |
| Loading the Receipt Printer Paper | 0:51 | Link | Link |
| Connecting Your Point of Sale Hardware | 2:15 | Link | Link |
| Connecting the USB Devices | 3:17 | Link | Link |
| Launching Mercury Connect for the First Time | 7:11 | Link | Link |
Installation for Order Entry Only Clients
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Installing the Mercury Connect Client Software | 5:01 | Link | Link |
| Launching Mercury Connect for the First Time | 7:11 | Link | Link |
Initial Configurations
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Changing Your FTD Mercury Administrator Password | 2:44 | Link | Link |
| Adding Employees | 3:21 | Link | Link |
| Configuring Printer Form Settings | 2:43 | Link | Link |
Mercury Connect Orientation
Before you begin using Mercury Connect, it is important to understand some of its basic features and functionality. Videos in this section will provide you an overview of the software and allow you to familiarize yourself with common tasks.
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| FTD Mercury Main Menu Overview | 1:51 | Link | Link |
| Order Entry vs. Point of Sale | 1:35 | Link | Link |
| Message Center | 2:48 | Link | Link |
| Entering Local Orders | 3:49 | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 3:35 | Link | Link |
| Cash & Carry Sales | 2:42 | Link | Link |
| Handling Wire In Orders from the Mercury Network | 2:12 | Link | Link |
General Information
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Address Verification | 2:16 | Link | Link |
| Configuring Printer Form Settings | 2:43 | Link | Link |
| Connecting and Disconnecting from Mercury Connect | 3:28 | Link | Link |
| Copying Files to and from Mercury Connect | 4:26 | Link | Link |
| FTD Mercury Main Menu Overview | 1:51 | Link | Link |
| FTD Shutdown & FTD Startup | 2:08 | Link | Link |
| Getting Help in Mercury Connect | 1:58 | Link | Link |
| Order Entry vs. Point of Sale | 1:35 | Link | Link |
| Suspending Your System | 2:52 | Link | Link |
| Resuming Your Previously Suspended System | 2:27 | Link | Link |
Delivery Confirmations
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Manually Sending Delivery Confirmations for Wire In Orders | 2:54 | Link | Link |
| Configuring Automatic Delivery Confirmations for Wire In Orders | 1:21 | Link | Link |
| Setting Up Automatic Email Delivery Confirmations | 1:46 | Link | Link |
Customer Management
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Adding Customers | 3:16 | Link | Link |
| Credit & Debit Memos | 2:09 | Link | Link |
| Customer Order History | 1:55 | Link | Link |
| Generating Statements | 3:19 | Link | Link |
| Receiving Payments in Order Entry | 1:55 | Link | Link |
| Receiving Payments in Point of Sale | 2:39 | Link | Link |
| Reprinting & Emailing Invoices | 2:30 | Link | Link |
| Searching for Customers | 2:04 | Link | Link |
| Setting up House Accounts | 2:50 | Link | Link |
| Setting Up Automatic Email Delivery Confirmations | 1:46 | Link | Link |
Order Management
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Canceling Orders in Order Entry | 1:26 | Link | Link |
| Canceling and Refunding Orders in Point of Sale | 2:48 | Link | Link |
| Cash & Carry Sales | 2:42 | Link | Link |
| Checking Credit Card Status | 4:07 | Link | Link |
| Checking for Incomplete, Filed, and Pending Orders | 2:06 | Link | Link |
| Configuring Automatic Delivery Confirmations for Wire In Orders | 1:21 | Link | Link |
| Copying Tickets | 3:13 | Link | Link |
| Design Center | 3:41 | Link | Link |
| Entering Local Orders | 3:49 | Link | Link |
| Facility Search | 1:49 | Link | Link |
| Funeral Log | 3:04 | Link | Link |
| Handling Phoned-In Orders | 3:48 | Link | Link |
| Handling Wire In Orders from the Mercury Network | 2:12 | Link | Link |
| Issuing a Refund Using Order Entry | 2:40 | Link | Link |
| Issuing a Refund Using Point of Sale | 2:29 | Link | Link |
| Manually Sending Delivery Confirmations for Wire In Orders | 2:54 | Link | Link |
| Marking Orders Delivered in Ticket Search | 1:21 | Link | Link |
| Marking Pickup Orders as C.O.D. | 2:55 | Link | Link |
| Message Center | 2:48 | Link | Link |
| Order Entry vs. Point of Sale | 1:35 | Link | Link |
| Order Life Cycle | 2:20 | Link | Link |
| Phoning Out Orders | 3:34 | Link | Link |
| Quick Picks | 1:55 | Link | Link |
| Receiving Payments in Order Entry | 1:55 | Link | Link |
| Receiving Payments in Point of Sale | 2:39 | Link | Link |
| Rejecting Wire In Orders from the Mercury Network | 1:58 | Link | Link |
| Reprinting & Emailing Invoices | 2:30 | Link | Link |
| Reprinting Receipts | 1:40 | Link | Link |
| Resending Rejected Wire Out Orders | 1:58 | Link | Link |
| Searching for Orders and Tickets | 2:31 | Link | Link |
| Setting Up Automatic Email Delivery Confirmations | 1:46 | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 3:35 | Link | Link |
| Taking Orders for Pickup | 3:44 | Link | Link |
| Ticket Status | 2:33 | Link | Link |
Mercury Message Management
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Answering Incoming Ask Messages | 3:13 | Link | Link |
| Canceling a Wire Out Order | 3:05 | Link | Link |
| Configuring Automatic Delivery Confirmations for Wire In Orders | 1:21 | Link | Link |
| Confirming an Incoming Cancel Request | 3:19 | Link | Link |
| Creating and Sending Your Received Messages List | 5:51 | Link | Link |
| Denying an Incoming Cancel Request | 3:12 | Link | Link |
| Handling Incoming Price Change Requests | 2:56 | Link | Link |
| Handling Wire In Orders from the Mercury Network | 2:12 | Link | Link |
| Manually Sending Delivery Confirmations for Wire In Orders | 2:54 | Link | Link |
| Message Center | 2:48 | Link | Link |
| Rejecting Wire In Orders from the Mercury Network | 1:58 | Link | Link |
| Resending Rejected Wire Out Orders | 1:58 | Link | Link |
| Resuming Your Previously Suspended System | 2:27 | Link | Link |
| Sending Ask Messages | 2:45 | Link | Link |
| Sending Price Change Requests | 3:27 | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 3:35 | Link | Link |
| Suspending Your System | 2:52 | Link | Link |
Product Management
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Adding Products | 3:18 | Link | Link |
| Searching for Products | 1:36 | Link | Link |
| Quick Picks | 1:55 | Link | Link |
Point of Sale
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Canceling and Refunding Orders in Point of Sale | 2:48 | Link | Link |
| Cash & Carry Sales | 2:42 | Link | Link |
| Entering the Opening Balance in Point of Sale | 1:41 | Link | Link |
| Issuing a Refund Using Point of Sale | 2:29 | Link | Link |
| No Sale Transactions | 1:10 | Link | Link |
| Order Entry vs. Point of Sale | 1:35 | Link | Link |
| Performing a Z-Out at the End of the Day | 2:32 | Link | Link |
| Receiving Payments in Point of Sale | 2:39 | Link | Link |
| Reprinting Receipts | 1:40 | Link | Link |
| Using Point of Sale for Paid In and Paid Out Transactions | 2:10 | Link | Link |
Reports
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Credit Card Settlement History Report | 2:20 | Link | Link |
| Sales Summary Report | 2:38 | Link | Link |
| Sales Tax Report | 2:01 | Link | Link |
Marketing
Direct Mail Marketing Campaigns
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Creating a Holiday Direct Mail Marketing Campaign | 7:16 | Link | Link |
| Creating a Reminder Direct Mail Marketing Campaign | 6:21 | Link | Link |
Email Marketing Campaigns
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Creating a Holiday Email Marketing Campaign | 4:43 | Link | Link |
| Creating a Reminder Email Marketing Campaign | 5:15 | Link | Link |
Holiday Marketing Campaigns
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Creating a Holiday Direct Mail Marketing Campaign | 7:16 | Link | Link |
| Creating a Holiday Email Marketing Campaign | 4:43 | Link | Link |
Reminder Marketing Campaigns
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Creating a Reminder Direct Mail Marketing Campaign | 6:21 | Link | Link |
| Creating a Reminder Email Marketing Campaign | 5:15 | Link | Link |
Administrative Tasks
| Video Name | Running Time | Streaming Flash Video | Windows Media File |
| Adding Abbreviation Codes | 2:34 | Link | Link |
| Adding Employees | 3:21 | Link | Link |
| Adding Product Categories in Mercury Administration | 1:48 | Link | Link |
| Configuring Credit Cards in Mercury Administration |
2:05 | Link | Link |
| Configuring House Accounts in Mercury Administration |
4:46 | Link | Link |
| Configuring Point of Sale in Mercury Administration |
2:34 | Link | Link |
| Configuring Printer Routing in Mercury Administration |
2:10 | Link | Link |
| Configuring Store Settings in Mercury Administration |
3:22 | Link | Link |
| Delivery Zones and Fees |
3:15 | Link | Link |
| Setting Printing Defaults in Mercury Administration |
3:09 | Link | Link |
| Updating Tax Codes in Mercury Administration | 1:51 | Link | Link |
