Check for Mercury Network Connectivity
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(Difference between revisions)
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#From the '''Sending Florist''' list, ensure your store is selected. | #From the '''Sending Florist''' list, ensure your store is selected. | ||
#Click '''Send'''. | #Click '''Send'''. | ||
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| + | A verified copy of the message should print out on your Mercury printer within a few minutes. If a verified copy prints, you have a connection to the Mercury Network. If the Mercury Connection status indicator indicates there is a problem after the next Dashboard refresh (polling interval), contact the Mercury Technology Assistance Center for help in resolving the issue. | ||
Revision as of 09:34, 21 April 2008
Send a GENeral message to FTD to attempt to reestablish your FTD Mercury system's connection to the Mercury Network.
- In FTD Mercury, on the Mercury Message menu, click General (GEN).
- In the General Message Detail window, in the Filling Florist field, enter 90-5034AA for the florist code.
- When you see the message 90-5034AA belongs to FTD, Inc. Transmit with this code?, click Yes.
- From the Priority list, select Express.
- In the Text or Reason field, enter Test for Mercury Connection.
- From the Operator list, select your employee name.
- From the Sending Florist list, ensure your store is selected.
- Click Send.
A verified copy of the message should print out on your Mercury printer within a few minutes. If a verified copy prints, you have a connection to the Mercury Network. If the Mercury Connection status indicator indicates there is a problem after the next Dashboard refresh (polling interval), contact the Mercury Technology Assistance Center for help in resolving the issue.
