Alert MNAPI

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Revision as of 09:00, 9 November 2009

ALERT: FTD Order and Message Transmission
Last Updated: November 09, 2009 9:02AM
Users are currently experiencing errors when attempting to send orders and messages through the Mercury Network.
  • For all users we recommend that you attempt to phone out your orders until this issue is resolved.
  • Please do not attempt to send general messages to get back online. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

  • FTD Mercury Users
    • Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
    • When order transmission resumes your orders will automatically transmit
  • Mercury Direct Users:
    • You can attempt to "transmit now", this will succeed when transmission is again possible.
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