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The Answer message allows you to respond to a question, comment, or price change request. Answer messages should only be used to respond to Ask messages.

==Sending an Answer Message==
'''To send an Answer message:'''
#On the [[FTD Mercury Main Menu]], in the Search area, click Message. You can also click Message Center from a blank [[Order Entry]] or [[Point of Sale]] window. The [[Message Center]] opens.
#Perform a search to locate the message to which you want to respond.
#Select the message from the results list and click Respond.
#The [[Answer Message#Create ANS Message Window|Create ANS Message window]] appears with most of the information completed for you.
#Change any information or add notes as needed. If you are answering a price change request, click New Price and type the new price to confirm.
#Click Send.

The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in [[Mercury Administration]]). The verified copy includes the Mercury number.

==Create ANS Message Window==
[[Image:Create_Ans_Message_Window.jpg|thumb|Create ANS Message Window]]
The Create ANS Message window enables you to create an Answer message to respond to a question, comment, or price change request. The window is organized into the following sections:

===Order Information===
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Setting</td>
<td style="padding: 3px; text-align left; font-size: 10pt;  font-weight: bold;">Description</td>
</tr>
<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Order Date</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">Displays the date of the original order.</td>
</tr>
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Number</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">Displays the Mercury number of the original order. You can also click the Search button (…) to search for the Mercury # in Message Center. When you find the message in Message Center and double-click it in the results list, this field will automatically populate with the selected message’s Mercury #.</td>
</tr>
</table>

===Recipient Information===
In this area, enter the recipient’s name and address in the appropriate fields.

===Message Information===
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Setting</td>
<td style="padding: 3px; text-align left; font-size: 10pt;  font-weight: bold;">Description</td>
</tr>
<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Delivery Date</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">Enter the delivery date. You can also click the arrow to display a calendar, from which you can select the delivery date.</td>
</tr>
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">New Price</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">If you are confirming a new price for the order, select this option and enter the new price in the text box.</td>
</tr>
<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Reason</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">Select the reason you are sending this message.</td>
</tr>
</table>

===Detailed Florist Information===
This area contains information about the sending florist, including their shop code and contact information.

===Notes===
Enter any additional information for this message in this area.

===Operator Information===
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Setting</td>
<td style="padding: 3px; text-align left; font-size: 10pt;  font-weight: bold;">Description</td>
</tr>
<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Operator</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">Select the name of the employee sending this message.</td>
</tr>
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Florist</td>
<td style="padding: 3px; text-align:left; font-size: 9pt;">By default, your store name appears selected in this list. If you have multiple stores, select the name of the store sending this message.</td>
</tr>
</table>


Click the Ord. Detail button to open the [[Order Detail View Window|Order Detail View window]].


<hr>
[[Mercury Messages|Back to Mercury Messages]]
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