IVR

From FloristWiki

As of FTD Mercury X3, FTD no longer supports Wireless Delivery Confirmation. Both FTD Mercury Mobile (X3) and FTD Mercury Mobile Plus (X4) allow drivers to use their mobile Android and iPhone devices to mark orders as Delivered. See Confirming Orders for details.

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If you have Wireless Delivery Confirmation, you can use IVR (Integrated Voice Response). IVR allows you to mark orders Delivered or Not Delivered using ANY cellular phone that has caller ID enabled. First you must set up a cellular phone as a SmartTalk IVR device on the Gearworks Web site. Then using that phone, call a phone number to activate the IVR account. Then using your employee PIN number (generated on the Gearworks Web site), you can call from ANY phone (with caller ID) to log in and retrieve orders.

Make sure that you have enough “anytime” minutes on the cell packages of the phones that you are using for IVR. The phone number that you will be calling is 651-209-0495, which is most likely a long distance number for your shop. Make sure that your phone packages accommodate for these phone calls.

IVR Tasks

• Setting Up IVR
• Activating IVR (Support Assisted)
• Completing Delivery Routes in Mercury Delivery for IVR
• Calling in to Receive Orders/Marking Orders Delivered
• Completing a Route from the Phone