SMS Text Messaging
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FTD Mercury X3 Fall (10.31.2.6) provides text messaging capabilities as a way to communicate with your customers, market to them, and to provide real-time delivery confirmations via text messages.
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Text Message Screen
The Text Message screen in Mercury Administration provides a way to configure text message settings in your store. Select the store you are configuring from the Store Name list.
Account Information
Your account information is from your Skywire account and will typically be configured by someone at FTD. The following fields must be configured:
- Property ID
- User Name
- Password
- Confirm Password
Sender Name To Display
This is the name displayed in the text message indicating who sent it. This should be an identifiable, yet short, name for your shop. The length of this affects the number of characters available in the Personal Text field.
Default Delivery Confirmation Message
This is the default delivery confirmation message. It is read only.
Personal Text
Personalized text entered in this field will be appended to the delivery confirmation text message when it is sent from your store. The field displays the number of characters remaining for personalization.
Click Apply when you have finished making changes to this screen.
Enabling a Customer for Text Messages
You can enable a customer to receive text messages in the General tab of the Customer Detail Information window. In the Contact Information area, when the phone type is Cell Phone, you can select to enable the following for the customer:
- Text Messages - When selected, you can send text messages to customers via the General tab of the Customer Detail Information window, from Order Entry, and from Point of Sale. By default, this is unchecked.
- Text Delivery Confirmations - When selected, the customer will receive text message confirmations when orders are marked as delivered. By default, this is unchecked.
- Text Message Marketing - When selected, the customer will be included in text message marketing campaigns created from Mercury Marketing. By default, this is unchecked.
