Mercury Direct: Denying a Cancellation (DEN Message)

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The Deny message allows you to refuse to accept a request to cancel an order. When this message
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The Deny message allows you to refuse to accept a request to cancel an order. When this message is sent in response to a Cancel Message, the order in question is reported to the appropriate Clearing House. If a Confirm Message is sent after a Deny message for the same order, the Confirm message overrides the Deny message.
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is sent in response to a Cancel Message, the order in question is reported to the appropriate
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Clearing House. If a Confirm Message is sent after a Deny message for the same order, the
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Confirm message overrides the Deny message.
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This procedure explains how to create a Deny message through a Message Search. By locating the
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'''To create a Deny message:'''
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Cancel message you are denying, Mercury Direct will complete most of the Deny message for
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#On the '''Mercury Direct Main Menu''', click '''Deny a Cancellation'''. The '''Deny a Cancellation''' screen opens.
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you.
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#Click the magnifying glass icon next to the '''Order Number''' field to open the '''Message Search''' window.
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#In the Message Search window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the '''Search''' button.
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#From the Mercury Direct main menu, click Deny a Cancellation. OR From the menu bar, click Order, then click Deny a Cancellation (DEN).
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#Click the magnifying glass icon in the Order Number field to access a Message Search.
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#In the Message Search window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the Search button. (See “Message Search” on page 55 for assistance.)
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#When you locate the CAN message that you would like to deny, highlight the CAN message and then click Select. The DEN message will reappear with most of the information completed for you.
#When you locate the CAN message that you would like to deny, highlight the CAN message and then click Select. The DEN message will reappear with most of the information completed for you.
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#Add notes as needed in the Reason or Note Text field.
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#In the '''Reason or Note Text''' field, add notes as needed.
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#Type your name in the Operator field.
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#In the '''Operator''' field, enter your name.
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#Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.
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#Click '''Submit''' to send the message during the next Mercury Direct Communications session.
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#If you want to send the message immediately, on the '''Mercury Direct Main Menu''', click '''Transmit Now'''.

Revision as of 15:34, 14 October 2010

The Deny message allows you to refuse to accept a request to cancel an order. When this message is sent in response to a Cancel Message, the order in question is reported to the appropriate Clearing House. If a Confirm Message is sent after a Deny message for the same order, the Confirm message overrides the Deny message.

To create a Deny message:

  1. On the Mercury Direct Main Menu, click Deny a Cancellation. The Deny a Cancellation screen opens.
  2. Click the magnifying glass icon next to the Order Number field to open the Message Search window.
  3. In the Message Search window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the Search button.
  4. When you locate the CAN message that you would like to deny, highlight the CAN message and then click Select. The DEN message will reappear with most of the information completed for you.
  5. In the Reason or Note Text field, add notes as needed.
  6. In the Operator field, enter your name.
  7. Click Submit to send the message during the next Mercury Direct Communications session.
  8. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.
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