Mercury Direct: Asking a Question (ASK Message)

From FloristWiki

(Difference between revisions)
Jump to: navigation, search
Line 3: Line 3:
'''NOTE:''' If you are requesting a price change, you can also use the [[Mercury Direct: Requesting a Price Change|Price Change message]].
'''NOTE:''' If you are requesting a price change, you can also use the [[Mercury Direct: Requesting a Price Change|Price Change message]].
-
This procedure explains how to create an Ask message through a Message Search. By locating the
+
'''To create an Ask message:'''
-
original Order message you are inquiring about, Mercury Direct will complete most of the Ask
+
#On the '''Mercury Direct Main Menu''', click '''Ask a Question'''. The '''Ask a Question''' screen opens.
-
message for you.
+
#Click the magnifying glass icon next to the '''Order Number''' field. The '''Message Search''' window opens.
-
 
+
#Click '''Search''' to list all incoming and outgoing orders, or specify additional information to narrow your search, and then click the '''Search''' button.
-
#From the Mercury Direct main menu, click Ask a Question OR From the menu bar click Order, then click Ask a Question (ASK).
+
#When you locate the Order message you are inquiring about, highlight the message, and then click '''Select'''. The '''Ask a Question''' screen will reappear with most of the information completed for you.
-
#Click the magnifying glass icon in the Order Number field to access a Message Search.
+
#In the '''Reason Type''' field, select your reason for sending this message.
-
#The Message Search window will list all incoming and outgoing orders if you click Search. Click Search to list all incoming and outgoing orders, or specify additional information to narrow your search, and then click the Search button. (See “Message Search” on page 55 for details.)
+
#In the '''Reason or Note Text''' field, add notes as needed.
-
#When you locate the Order message you are inquiring about, highlight the message and then click Select. The Ask message will reappear with most of the information completed for you.
+
#If you are requesting a price change, enter the new price in the '''New Price''' field. Otherwise leave this field blank.
-
#In the Reason Type field, click the down arrow and select your reason for sending this message.
+
#In the '''Operator''' field, enter your name.
-
#Add notes as needed in the Reason or Note Text field.
+
#Click '''Submit''' to send the message during the next Mercury Direct Communications session.
-
#If you are requesting a price change, type the new price in the New Price field. Otherwise leave this field blank.
+
-
#Type your name in the Operator field.
+
-
#Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message
+

Revision as of 10:37, 15 October 2010

The Ask message allows you to make order–related inquiries (such as confirming an address) or to request a price change. If the message is used to indicate a price change, it must be sent in the same calendar month as the original order. Sending the Ask message within the same calendar month allows the program to correct the price for the Clearing House billing. If the filling Member requests a price change, the sending Member must send an Answer Message displaying the NEW price. Only then will the price be adjusted on the Clearing House billing.

NOTE: If you are requesting a price change, you can also use the Price Change message.

To create an Ask message:

  1. On the Mercury Direct Main Menu, click Ask a Question. The Ask a Question screen opens.
  2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
  3. Click Search to list all incoming and outgoing orders, or specify additional information to narrow your search, and then click the Search button.
  4. When you locate the Order message you are inquiring about, highlight the message, and then click Select. The Ask a Question screen will reappear with most of the information completed for you.
  5. In the Reason Type field, select your reason for sending this message.
  6. In the Reason or Note Text field, add notes as needed.
  7. If you are requesting a price change, enter the new price in the New Price field. Otherwise leave this field blank.
  8. In the Operator field, enter your name.
  9. Click Submit to send the message during the next Mercury Direct Communications session.
Retrieved from "http://floristwiki.ftdi.com/index.php/Mercury_Direct:_Asking_a_Question_%28ASK_Message%29"
Personal tools
Navigation