Mercury Direct: Answering a Question (ANS Message)

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Revision as of 13:01, 1 October 2010

The Answer message allows you to respond to a question, comment, or price change. Answer messages are only to be used to respond to Ask Messages.

This procedure explains how to create an Answer message through a Message Search. By locating the Ask message that you are answering, Mercury Direct will complete most of the Answer message for you.

1. From the Mercury Direct main menu, click Answer a Question OR From the menu bar click Order, then click Answer a Question (ANS).
2. Click the magnifying glass icon in the Order Number field to access a Message Search.
3. In the Message Search window, click the down arrow in the Message Type field and select ASK. Then click the Search button to list all ASK messages. (See “Message Search” on page 55 for more information on Message Search.)
4. When you locate the ASK message that you are replying to, highlight the message and then click Select. The Answer message will reappear with most of the information completed for you.
5. In the Reason Type field, click the down arrow and select your reason for sending this message.
6. Add notes as needed in the Reason or Note Text field.
7. If you are responding to a price change, type the new price in the New Price field to confirm the price change. Otherwise leave this field blank.
8. Type your name in the Operator field.
9. Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.