Mercury Connect Training Videos (FTD Mercury X1)

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NOTE: Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).

Recently Added Training Videos

Video Name	Running Time	Streaming Flash Video	Windows Media File
Answering Incoming Ask Messages	3:13	Link	Link
Applying Email Templates in Mercury Administration	5:51	Link	Link
Canceling a Wire Out Order	3:05	Link	Link
Changing the FTD Mercury Administrator Password	2:44	Link	Link
Confirming an Incoming Cancel Request	3:19	Link	Link
Creating and Sending Your Received Messages List	5:51	Link	Link
Creating Your Email Cover Letter	6:04	Link	Link
Creating Your Email Delivery Confirmation Template	5:51	Link	Link
Customizing Your FTD Mercury Client Configuration	3:39	Link	Link
Denying an Incoming Cancel Request	3:12	Link	Link
Email Monitor	1:41	Link	Link
Handling Incoming Price Change Requests	2:56	Link	Link
Resuming Your Previously Suspended System	2:27	Link	Link
Sending Ask Messages	2:45	Link	Link
Sending Price Change Requests	3:27	Link	Link
Suspending Your System	2:52	Link	Link

@@ Line 1: / Line 1: @@
-<accesscontrol>MercuryConnect</accesscontrol>
 {{TOCright}}
 '''NOTE:''' Mercury Connect training videos are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
+==Recently Added Training Videos==
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Answering Incoming Ask Messages</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Ask_Messages.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Applying Email Templates in Mercury Administration</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Applying_Email_Templates_Merc_Admin.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Canceling a Wire Out Order</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:05</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Order.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Confirming an Incoming Cancel Request</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating and Sending Your Received Messages List</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating Your Email Cover Letter</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">6:04</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating Your Email Delivery Confirmation Template</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;"><!--[[Customizing Your FTD Mercury Client Configuration (X1 Video)|Link]]-->Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Denying an Incoming Cancel Request</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:12</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Email Monitor</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Handling Incoming Price Change Requests</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:56</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Incoming_Price_Changes.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Resuming Your Previously Suspended System</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Ask Messages</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:45</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Messages.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Price Change Requests</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:27</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Suspending Your System</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Installation==
+If you purchased Point of Sale hardware for Mercury Connect, you need to perform additional tasks for installation. Please refer to the set of videos that corresponds with the equipment you purchased.
+===Installation with Point of Sale Hardware===
 <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 <tr style="background:#D1BC61;">
@@ Line 14: / Line 126: @@
 <tr>
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Installing the Mercury Connect Client Software</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:01</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Installing the Mercury Connect Client Software (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_MC_Client_Software_RSA.wmv Link]</td>
 </tr>
 <tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Unpacking Your Equipment</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Unpacking Your Equipment (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Unpacking_Your_Equipment_MC.wmv Link]</td>
+</tr>
+<tr>
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Loading the Receipt Printer Paper</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">0:51</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Loading the Receipt Printer Paper (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_Receipt_Printer_Paper.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Connecting Your Point of Sale Hardware</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:15</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting Your Point of Sale Hardware (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Hooking_Up_POS_Hardware_MC.wmv Link]</td>
 </tr>
 <tr>
-<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Unpacking Your Equipment</td>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Connecting the USB Devices</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:17</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Unpacking Your Equipment (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting the USB Devices (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Connecting_USB_Devices_MC.wmv Link]</td>
 </tr>
 <tr style="background:#f2ebd8;">
-<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Connecting the Point of Sale Equipment</td>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Launching Mercury Connect for the First Time</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">7:11</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting the Point of Sale Equipment (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Launching Mercury Connect for the First Time (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Launching_Mercury_Connect_First_Time_RSA.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
+===Installation for Order Entry Only Clients===
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
 </tr>
 <tr>
-<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Connecting Your USB Devices</td>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Installing the Mercury Connect Client Software</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:01</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting Your USB Devices (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Installing the Mercury Connect Client Software (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Installing_MC_Client_Software_RSA.wmv Link]</td>
 </tr>
 <tr style="background:#f2ebd8;">
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Launching Mercury Connect for the First Time</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">7:11</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Launching Mercury Connect for the First Time (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Launching_Mercury_Connect_First_Time_RSA.wmv Link]</td>
 </tr>
-</table><br>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Initial Configurations==
@@ Line 60: / Line 197: @@
 <tr>
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Changing Your FTD Mercury Administrator Password</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">?:??</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing Your FTD Mercury Administrator Password (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td>
 </tr>
 <tr style="background:#f2ebd8;">
@@ Line 76: / Line 213: @@
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings.wmv Link]</td>
 </tr>
-</table><br>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Mercury Connect Orientation==
@@ Line 92: / Line 230: @@
 <td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Main_Menu_Layout.wmv Link]</td>
 </tr>
 <tr style="background:#f2ebd8;">
@@ Line 98: / Line 236: @@
 <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
 </tr>
 <tr>
@@ Line 130: / Line 268: @@
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td>
 </tr>
-</table><br>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==General Information==
@@ Line 147: / Line 286: @@
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_Overview.wmv Link]</td>
 </tr>
-<tr>
+<tr style="background:#f2ebd8;">
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Printer Form Settings</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">2:43</td>
@@ Line 154: / Line 293: @@
 </tr>
 <tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Connecting and Disconnecting from Mercury Connect</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:28</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Connecting and Disconnecting from Mercury Connect (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Connect_Disconnect_VM_RSA.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Copying Files to and from Mercury Connect</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">4:26</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Files to and from Mercury Connect (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Files_to_MC_RSA.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">FTD Mercury Main Menu Overview</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Main_Menu_Layout.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">FTD Shutdown & FTD Startup</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">2:08</td>
@@ Line 160: / Line 317: @@
 </tr>
 <tr>
-<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">FTD Mercury Main Menu Overview</td>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Getting Help in Mercury Connect</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Mercury Main Menu Overview (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Getting Help in Mercury Connect (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Getting_Help_Mercury_Connect_MC.wmv Link]</td>
-</tr><tr>
+</tr>
+<tr style="background:#f2ebd8;">
 <td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Order Entry vs. Point of Sale</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
 <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td>
-<td style="padding: 3px; text-align:center; font-size: 9pt;">Link</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Suspending Your System</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Resuming Your Previously Suspended System</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td>
 </tr>
 </table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Delivery Confirmations==
-* Manually Sending Delivery Confirmations for Wire In Orders<br>(running time: 2:54)<br>''[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Configuring Automatic Delivery Confirmations for Wire In Orders<br>(running time: 1:21)<br>''[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Setting Up Automatic Email Delivery Confirmations<br>(running time: 1:46)<br>''[[Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:54</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Automatic Delivery Confirmations for Wire In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Setting Up Automatic Email Delivery Confirmations</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:46</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Customer Management==
-* Adding Customers<br>(running time: 3:16)<br>''[[Adding Customers (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Adding_Customers.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Credit & Debit Memos<br>(running time: 2:09)<br>''[[Credit & Debit Memos (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Credit_Debit_Memos.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Customer Order History<br>(running time: 1:55)<br>''[[Customer Order History (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Customer_Order_History.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
-* Generating Statements<br>(running time: 3:19)<br>''[[Generating Statements (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Generating_Statements.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
-* Receiving Payments in Order Entry<br>(running time: 1:55)<br>''[[Receiving Payments in Order Entry (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
-* Receiving Payments in Point of Sale<br>(running time: 2:39)<br>''[[Receiving Payments in Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/ROA_in_POS.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
-* Reprinting & Emailing Invoices<br>(running time: 2:30)<br>''[[Reprinting & Emailing Invoices (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv ''Windows Media File'']
+</tr>
-* Searching for Customers<br>(running time: 2:04)<br>''[[Searching for Customers (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Customer_Search.wmv ''Windows Media File'']
+<tr>
-* Setting up House Accounts<br>(running time: 2:50)<br>''[[Setting up House Accounts (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/House_Accounts.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Adding Customers</td>
-* Setting Up Automatic Email<br>Delivery Confirmations (running time: 1:46)<br>''[[Setting Up Automatic Email Delivery Confirmations  (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:16</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Credit & Debit Memos</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:09</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Customer Order History</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Order_History.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Generating Statements</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Receiving Payments in Order Entry</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Receiving Payments in Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:39</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Reprinting & Emailing Invoices</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:30</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Searching for Customers</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:04</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Setting up House Accounts</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:50</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting up House Accounts (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/House_Accounts.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Setting Up Automatic Email Delivery Confirmations</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:46</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmations (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Order Management==
-* Canceling Orders in Order Entry<br>(running time: 1:26)<br>''[[Canceling Orders in Order Entry (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Canceling and Refunding Orders in Point of Sale<br>(running time: 2:48)<br>''[[Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Cash & Carry Sales<br>(running time: 2:42)<br>''[[Cash & Carry Sales (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
-* Checking Credit Card Status<br>(running time: 4:07)<br>''[[Checking Credit Card Status (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Credit_Card_Status.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
-* Checking for Incomplete, Filed, and Pending Orders<br>(running time: 2:06)<br>''[[Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
-* Configuring Automatic Delivery Confirmations for Wire In Orders<br>(running time: 1:21)<br>''[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
-* Copying Tickets<br>(running time: 3:13)<br>''[[Copying Tickets (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Copying_Tickets.wmv ''Windows Media File'']
+</tr>
-* Design Center<br>(running time: 3:41)<br>''[[Design Center (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Design_Center.wmv ''Windows Media File''])
+<tr>
-* Entering Local Orders<br>(running time: 3:49)<br>''[[Entering Local Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Local_Orders.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Canceling Orders in Order Entry</td>
-* Facility Search<br>(running time: 1:49)<br>''[[Facility Search (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Facility_Search.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:26</td>
-* Funeral Log<br>(running time: 3:04)<br>''[[Funeral Log (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Funeral_Log.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (Mercury Connect Video)|Link]]</td>
-* Handling Phoned-In Orders<br>(running time: 3:48)<br>''[[Handling Phoned-In Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Phoned_In_Orders.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE.wmv Link]</td>
-* Handling Wire In Orders from the Mercury Network<br>(running time: 2:12)<br>''[[Handling Wire In Orders from the Mercury Network (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Wire_Ins.wmv ''Windows Media File'']
+</tr>
-* Issuing a Refund Using Order Entry<br>(running time: 2:40)<br>''[[Issuing a Refund Using Order Entry (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Refund_OE.wmv ''Windows Media File'']
+<tr style="background:#f2ebd8;">
-* Issuing a Refund Using Point of Sale<br>(running time: 2:29)<br>''[[Issuing a Refund Using Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Refund_in_POS.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td>
-* Manually Sending Delivery Confirmations for Wire In Orders<br>(running time: 2:54)<br>''[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td>
-* Marking Orders Delivered in Ticket Search<br>(running time: 1:21)<br>''[[Marking Orders Delivered in Ticket Search (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_Ticket_Search.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)|Link]]</td>
-* Marking Pickup Orders as C.O.D.<br>(running time: 2:55)<br>''[[Marking Pickup Orders as C.O.D. (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/COD_Orders.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv Link]</td>
-* Message Center<br>(running time: 2:48)<br>''[[Message Center (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Message_Center.wmv ''Windows Media File'']
+</tr>
-* Order Entry vs. Point of Sale (running time: 1:35)<br>''[[Order Entry vs. Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/OE_vs_POS.wmv ''Windows Media File'']
+<tr>
-* Order Life Cycle<br>(running time: 2:20)<br>''[[Order Life Cycle (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Order_Life_Cycle.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Cash & Carry Sales</td>
-* Phoning Out Orders<br>(running time: 3:34)<br>''[[Phoning Out Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Phoned_Out_Orders.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:42</td>
-* Quick Picks<br>(running time: 1:55)<br>''[[Quick Picks (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Quick_Picks.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Cash & Carry Sales (Mercury Connect Video)|Link]]</td>
-* Receiving Payments in Order Entry<br>(running time: 1:55)<br>''[[Receiving Payments in Order Entry (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv Link]</td>
-* Receiving Payments in Point of Sale<br>(running time: 2:39)<br>''[[Receiving Payments in Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/ROA_in_POS.wmv ''Windows Media File'']
+</tr>
-* Rejecting Wire In Orders from the Mercury Network<br>(running time: 1:58)<br>''[[Rejecting Wire In Orders from the Mercury Network (X1 Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Rejecting_Wire_Ins.wmv ''Windows Media File'']
+<tr style="background:#f2ebd8;">
-* Reprinting & Emailing Invoices<br>(running time: 2:30)<br>''[[Reprinting & Emailing Invoices (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Checking Credit Card Status</td>
-* Reprinting Receipts<br>(running time: 1:40)<br>''[[Reprinting Receipts (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">4:07</td>
-* Resending Rejected Wire Out Orders<br>(running time: 1:58)<br>''[[Resending Rejected Wire Out Orders (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Outs.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (Mercury Connect Video)|Link]]</td>
-* Searching for Orders and Tickets<br>(running time: 2:31)<br>''[[Searching for Orders and Tickets (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Ticket%20Search.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Card_Status.wmv Link]</td>
-* Setting Up Automatic Email Delivery Confirmations<br>(running time: 1:46)<br>''[[Setting Up Automatic Email Delivery Confirmations  (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv ''Windows Media File'']
+</tr>
-* Sending Wire Out Orders over the Mercury Network<br>(running time: 3:35)<br>''[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Wire_Outs.wmv ''Windows Media File'']
+<tr>
-* Taking Orders for Pickup<br>(running time: 3:44)<br>''[[Taking Orders for Pickup (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Pickup_Orders.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
-* Ticket Status<br>(running time: 2:33)<br>''[[Ticket Status (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Ticket_Status.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:06</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Automatic Delivery Confirmations for Wire In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Copying Tickets</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Design Center</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:41</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Entering Local Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:49</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Facility Search</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:49</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Facility Search (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Funeral Log</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:04</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Handling Phoned-In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:48</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:12</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Issuing a Refund Using Order Entry</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:40</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_OE.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Issuing a Refund Using Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:29</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:54</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_Ticket_Search.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:55</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Orders.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Message Center</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Order Entry vs. Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Order Life Cycle</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:20</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Phoning Out Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;"> 3:34</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Quick Picks</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Receiving Payments in Order Entry</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Receiving Payments in Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:39</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_Ins.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Reprinting & Emailing Invoices</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:30</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Reprinting Receipts</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:40</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting Receipts (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Resending Rejected Wire Out Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Outs.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Searching for Orders and Tickets</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:31</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket%20Search.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Setting Up Automatic Email Delivery Confirmations</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:46</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmations  (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:35</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Outs.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Taking Orders for Pickup</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:44</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Ticket Status</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:33</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
+==Mercury Message Management==
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Answering Incoming Ask Messages</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Ask_Messages.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Canceling a Wire Out Order</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:05</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Order.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Automatic Delivery Confirmations for Wire In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Confirming an Incoming Cancel Request</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating and Sending Your Received Messages List</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Denying an Incoming Cancel Request</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:12</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Handling Incoming Price Change Requests</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:56</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Incoming_Price_Changes.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:12</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Ins.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:54</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Message Center</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_Ins.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Resending Rejected Wire Out Orders</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:58</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Outs.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Resuming Your Previously Suspended System</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Ask Messages</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:45</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Messages.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Price Change Requests</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:27</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:35</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Outs.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Suspending Your System</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Product Management==
-* Adding Products<br>(running time: 3:18)<br>''[[Adding Products (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Adding_Products.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Searching for Products<br>(running time: 1:36)<br>''[[Searching for Products (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Product_Search.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Quick Picks<br>(running time: 1:55)<br>''[[Quick Picks (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Quick_Picks.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Adding Products</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:18</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Searching for Products</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:36</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Products (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Quick Picks</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:55</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Point of Sale==
-* Canceling and Refunding Orders in Point of Sale<br>(running time: 2:48)<br>''[[Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Cash & Carry Sales<br>(running time: 2:42)<br>''[[Cash & Carry Sales (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Entering the Opening Balance in Point of Sale<br>(running time: 1:41)<br>''[[Entering the Opening Balance in Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Opening_Balance.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
-* Issuing a Refund Using Point of Sale<br>(running time: 2:29)<br>''[[Issuing a Refund Using Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Refund_in_POS.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
-* No Sale Transactions<br>(running time: 1:10)<br>''[[No Sale Transactions (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/No_Sale.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
-* Order Entry vs. Point of Sale<br>(running time: 1:35)<br>''[[Order Entry vs. Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | ''Windows Media File''
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
-* Performing a Z-Out at the End of the Day<br>(running time: 2:32)<br>''[[Performing a Z-Out at the End of the Day (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Z_Out.wmv ''Windows Media File'']
+</tr>
-* Receiving Payments in Point of Sale<br>(running time: 2:39)<br>''[[Receiving Payments in Point of Sale (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/ROA_in_POS.wmv ''Windows Media File'']
+<tr>
-* Reprinting Receipts<br>(running time: 1:40)<br>''[[Reprinting Receipts (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td>
-* Using Point of Sale for Paid In and Paid Out Transactions<br>(running time: 2:10)<br>''[[Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Paid_Out_Paid_In.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:48</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling and Refunding Orders in Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Cash & Carry Sales</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:42</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Cash & Carry Sales (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Entering the Opening Balance in Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering the Opening Balance in Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Issuing a Refund Using Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:29</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">No Sale Transactions</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:10</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[No Sale Transactions (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Order Entry vs. Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Performing a Z-Out at the End of the Day</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:32</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Performing a Z-Out at the End of the Day (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Z_Out.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Receiving Payments in Point of Sale</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;"> 2:39</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Reprinting Receipts</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:40</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting Receipts (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Using Point of Sale for Paid In and Paid Out Transactions</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;"> 2:10</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_Out_Paid_In.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Reports==
-* Credit Card Settlement History Report<br>(running time: 2:20)<br>''[[Credit Card Settlement History Report (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Reports_CC_Settlement_History.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Sales Summary Report<br>(running time: 2:38)<br>''[[Sales Summary Report (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Sales_Summary_Report.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Sales Tax Report<br>(running time: 2:01)<br>''[[Sales Tax Report (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Reports_Sales_Tax.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Credit Card Settlement History Report</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:20</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit Card Settlement History Report (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reports_CC_Settlement_History.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sales Summary Report</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:38</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sales Summary Report (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Summary_Report.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Sales Tax Report</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:01</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sales Tax Report (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reports_Sales_Tax.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Marketing==
 ===Direct Mail Marketing Campaigns===
-* Creating a Holiday Direct Mail Marketing Campaign<br>(running time: 7:16)<br>''[[Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Creating a Reminder Direct Mail Marketing Campaign<br>(running time: 6:21)<br>''[[Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">7:16</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">6:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ===Email Marketing Campaigns===
-* Creating a Holiday Email Marketing Campaign<br>(running time: 4:43)<br>''[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Creating a Reminder Email Marketing Campaign<br>(running time: 5:15)<br>''[[Creating a Reminder Email Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Holiday Email Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">4:43</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Reminder Email Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:15</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ===Holiday Marketing Campaigns===
-* Creating a Holiday Direct Mail Marketing Campaign<br>(running time: 7:16)<br>''[[Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Creating a Holiday Email Marketing Campaign<br>(running time: 4:43)<br>''[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">7:16</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Holiday Email Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">4:43</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ===Reminder Marketing Campaigns===
-* Creating a Reminder Direct Mail Marketing Campaign<br>(running time: 6:21)<br>''[[Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv ''Windows Media File'']
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Creating a Reminder Email Marketing Campaign<br>(running time: 5:15)<br>''[[Creating a Reminder Email Marketing Campaign (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">6:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Creating a Reminder Email Marketing Campaign</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">5:15</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]
 ==Administrative Tasks==
+<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-* Adding Abbreviation Codes<br>(running time: 2:34)<br>''[[Adding Abbrevation Codes (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes.wmv ''Windows Media File'']
+<tr style="background:#D1BC61;">
-* Adding Employees<br>(running time: 3:21)<br>''[[Adding Employees (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Adding_Employees.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
-* Adding Product Categories in Mercury Administration<br>(running time: 1:48)<br>''[[Adding Product Categories in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Product_Categories.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt;  font-weight: bold;">Running Time</td>
-* Configuring Credit Cards in Mercury Administration<br>(running time: 2:05)<br>''[[Configuring Credit Cards in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Configure_CC.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
-* Configuring House Accounts in Mercury Administration<br>(running time: 4:46)<br>''[[Configuring House Accounts in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_House_Accounts.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
-* Configuring Point of Sale in Mercury Administration<br>(running time: 2:34)<br>''[[Configuring Point of Sale in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Configure_POS.wmv ''Windows Media File'']
+</tr>
-* Configuring Printer Routing in Mercury Administration<br>(running time: 2:10)<br>''[[Configuring Printer Routing in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Printer_Routing.wmv ''Windows Media File'']
+<tr>
-* Configuring Store Settings in Mercury Administration<br>(running time: 3:22)<br>''[[Configuring Store Settings in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Store_Settings.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Adding Abbreviation Codes</td>
-* Delivery Zones and Fees<br>(running time: 3:15)<br>''[[Delivery Zones and Fees (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Delivery_Zones_and_Fees.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:34</td>
-* Setting Printing Defaults in Mercury Administration<br>(running time: 3:09)<br>''[[Setting Printing Defaults in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Abbrevation Codes (Mercury Connect Video)|Link]]</td>
-* Updating Tax Codes in Mercury Administration<br>(running time: 1:51)<br>''[[Updating Tax Codes in Mercury Administration (Mercury Connect Video)|Streaming Adobe Flash]]'' | [http://floristwiki.ftdi.com/video/Admin_Tax_Codes.wmv ''Windows Media File'']
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Adding Employees</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:21</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Employees (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Adding Product Categories in Mercury Administration</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:48</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Product Categories in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Product_Categories.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Credit Cards in Mercury Administration<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:05</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Credit Cards in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_CC.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring House Accounts in Mercury Administration<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">4:46</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring House Accounts in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_House_Accounts.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Point of Sale in Mercury Administration<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:34</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Point of Sale in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Printer Routing in Mercury Administration<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">2:10</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Routing in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Printer_Routing.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Configuring Store Settings in Mercury Administration<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:22</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Store Settings in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Delivery Zones and Fees<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:15</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Delivery Zones and Fees (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Delivery_Zones_and_Fees.wmv Link]</td>
+</tr>
+<tr style="background:#f2ebd8;">
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Setting Printing Defaults in Mercury Administration<br></td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">3:09</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Printing Defaults in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing.wmv Link]</td>
+</tr>
+<tr>
+<td style="padding: 3px; text-align:left; font-size: 9pt;  font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">1:51</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Updating Tax Codes in Mercury Administration (Mercury Connect Video)|Link]]</td>
+<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Tax_Codes.wmv Link]</td>
+</tr>
+</table>
+[[Mercury Connect Training Videos#Installation|Return to top]]

Mercury Connect Training Videos (FTD Mercury X1)

From FloristWiki

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Contents

Recently Added Training Videos

Installation

Installation with Point of Sale Hardware

Installation for Order Entry Only Clients

Initial Configurations

Mercury Connect Orientation

General Information

Delivery Confirmations

Customer Management

Order Management

Mercury Message Management

Product Management

Point of Sale

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Marketing

Direct Mail Marketing Campaigns

Email Marketing Campaigns

Holiday Marketing Campaigns

Reminder Marketing Campaigns

Administrative Tasks

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