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Orders

• For all users we recommend that you attempt to phone out your orders until this issue is resolved.
• Please do not attempt to send general messages to get back online. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

• FTD Mercury Users
  • Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
  • When order transmission resumes your orders will automatically transmit
• Mercury Direct Users:
  • You can attempt to "transmit now", this will succeed when transmission is again possible.

Credit Cards

• FTD Mercury Users: no action is required, your credit cards will automatically reprocess when authorization begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.

Welcome to MercTech U, your premier source of information, documentation, and breaking news for FTD Mercury! Please visit the links below to find information about the exciting features in FTD Mercury (including breaking information about FTD Mercury X).

We are constantly adding to and updating Merc Tech U. Stop back often to see new information!

FTD Mercury X2 has been released! For information about included features, please look at the FTD Mercury X2 New & Enhanced Features video or view the FTD Mercury X2 New & Enhanced Sales Information! To request an upgrade, please contact the Mercury Technology Assistance Center at 1-888-309-2244. We have also provided installation instructions and minimum requirements.

In order to provide the best service possible, we ask that you please take a moment to answer a few questions about your recent call to FTD Mercury Technical Support. Please click this link to begin taking the FTD Mercury Support Quality Survey.

New Canadian tax rates go into effect on 1-July-2010. All Canadian florists who use FTD Mercury should need to update your tax rates prior to this date. Please visit the Canadian Tax Changes page for details.

Getting new employees up to speed just became easier! Dozens of training videos for FTD Mercury X1 are now available. Whether you're new to the system or just need a refresher course on a task, these videos are for you!

Florists Online is now on the Merc Tech U! Some FAQs and news are available over at Florists Online

• Funeral Log
• Message Center
• Design Center
• Gift Cards | Gift Card FAQ
• Design Pictures

• Ticket Search
• Business Reports
• FTD Mercury Main Menu

• Manually Sending Delivery Confirmations for Wire In Orders (Video)
• Configuring Automatic Delivery Confirmations for Wire In Orders (Video)
• F1 Online Help in FTD Mercury X