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Revision as of 16:03, 7 January 2009
| Welcome to MercTech U! |
Welcome to MercTech U, your premier source of information, documentation, and breaking news for FTD Mercury! Please visit the links below to find information about the exciting features in FTD Mercury (including breaking information about FTD Mercury X).
We are constantly adding to and updating Merc Tech U. Stop back often to see new information! |
| ALERT: FTD Credit Card, Order, Message Transmission |
| Last Updated: 14-DEC-2011 05:55PM CDT |
Users are currently experiencing slowness when attempting to process credit card, send orders, and messages through the Mercury Network.
Orders
- For all users we recommend that you attempt to phone out your orders until this issue is resolved.
- Please do not attempt to send general messages to get back online. This will slow the process when normal operation resumes.
If you do not wish to phone out your orders please use the process below for your respective technology platform.
- FTD Mercury Users
- Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
- When order transmission resumes your orders will automatically transmit
- Mercury Direct Users:
- You can attempt to "transmit now", this will succeed when transmission is again possible.
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Credit Cards
- FTD Mercury Users: no action is required, your credit cards will automatically reprocess when authorization begin to go through.
If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.
| CREDIT CARD | TELEPHONE # | BANK # | MARCHANT ID# |
| Visa/Mastercard | 1-800-944-1111 | 097700 | 3830
+ Your FTD # Terminal ID |
| American Express | 1-800-528-2121 | | 799-410-0014 |
| Discover | 1-800-347-1111 | | 6011-0138-1021-318 |
| Diners Club | 1-800-525-9040 | | 05211-26383 |
| Carte Blanche | 1-800-525-9040 | | 05211-26383 |
Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.
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| New in FTD Mercury X |
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Enhanced in FTD Mercury X |
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Hot Topics |
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Other Features
Video Demonstrations
There are several video demonstrations provided to help you learn to use FTD Mercury.
PDF Versions
PDF versions of the FTD Mercury Reference Guide and Quick Reference Guide are available.
FTD Mercury Updates
FTD Mercury X Critical Updates
FTD Directory CD Installation Instructions
