FTD Mercury X2 Training Videos
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''All training videos relate only to '''FTD Mercury X2'''; you can access [[FTD Mercury X1 Training Videos|FTD Mercury X1 videos]] and [[FTD Mercury X2 Fall Training Videos|FTD Mercury X2 Fall videos]] from their respective pages.'' | ''All training videos relate only to '''FTD Mercury X2'''; you can access [[FTD Mercury X1 Training Videos|FTD Mercury X1 videos]] and [[FTD Mercury X2 Fall Training Videos|FTD Mercury X2 Fall videos]] from their respective pages.'' | ||
| - | + | ==General Information== | |
| - | + | ||
| - | == | + | |
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
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| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">02: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Address Verification (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">02: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Form Settings (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:58</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Shutdown & FTD Startup (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_and_Startup_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging in to FTD Mercury</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:17</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging in to FTD Mercury (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">N/A</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">02: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td> |
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<br> | <br> | ||
| - | == | + | ==Order Management== |
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
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| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">05: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td> |
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Entering_Local_Orders_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td> | ||
| + | </tr> | ||
| + | <tr style="background:#f2ebd8;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td> | ||
</tr> | </tr> | ||
</table> | </table> | ||
| Line 347: | Line 424: | ||
<br> | <br> | ||
| - | == | + | ==Customer Management== |
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
<tr style="background:#D1BC61;"> | <tr style="background:#D1BC61;"> | ||
| Line 357: | Line 434: | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a House Account Payment</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:21</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a House Account Payment (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Detail Information</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">05:39</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Detail Information (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Order History</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">05:41</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:55</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up House Accounts (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.mov Link]</td> |
</tr> | </tr> | ||
| - | <tr style="background:# | + | </table> |
| - | <td style="padding: 3px; text-align:left; font-size: | + | <br> |
| - | <td style="padding: 3px; text-align:center; font-size: | + | |
| - | <td style="padding: 3px; text-align:center; font-size: | + | ==Product Management== |
| - | <td style="padding: 3px; text-align:center; font-size: | + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> |
| - | <td style="padding: 3px; text-align:center; font-size: | + | <tr style="background:#D1BC61;"> |
| + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">02: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:31</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Products</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">01: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:53</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Products (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td> |
| + | </tr> | ||
| + | </table> | ||
| + | <br> | ||
| + | |||
| + | ==Dashboard== | ||
| + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
| + | <tr style="background:#D1BC61;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td> | ||
| + | </tr> | ||
| + | <tr> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Mercury Network Connectivity Using Dashboard</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Training Video)|Link]]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.wmv Link]</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td> | ||
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing the Dashboard</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:40</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing the Dashboard (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">02: | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Indicators (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Messages (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Overview</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Overview (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Status</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Status (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.mov Link]</td> |
| + | </tr> | ||
| + | </table> | ||
| + | <br> | ||
| + | |||
| + | ==Marketing== | ||
| + | <table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; "> | ||
| + | <tr style="background:#D1BC61;"> | ||
| + | <td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td> | ||
| + | <td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td> | ||
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">05:59</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Email Marketing Campaign</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">04:52</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr> | <tr> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">06:52</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.mov Link]</td> |
</tr> | </tr> | ||
<tr style="background:#f2ebd8;"> | <tr style="background:#f2ebd8;"> | ||
| - | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;"> | + | <td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Email Marketing Campaign</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;"> | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">05:33</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.wmv Link]</td> |
| - | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ | + | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.mov Link]</td> |
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.wmv Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.wmv Link]</td> | ||
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.mov Link]</td> | <td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.mov Link]</td> | ||
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Current revision
|
FTD Mercury X2 training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
All training videos relate only to FTD Mercury X2; you can access FTD Mercury X1 videos and FTD Mercury X2 Fall videos from their respective pages.
General Information
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Address Verification | 02:13 | Link | Link | Link |
| Changing the FTD Mercury Administrator Password | 02:38 | Link | Link | Link |
| Configuring Printer Form Settings | 02:06 | Link | Link | Link |
| Creating Your Email Cover Letter | 06:26 | Link | Link | Link |
| Customizing Your FTD Mercury Client Configuration | 03:58 | Link | Link | Link |
| FTD Shutdown & FTD Startup | 02:16 | Link | Link | Link |
| Logging in to FTD Mercury | 01:17 | Link | Link | Link |
| Order Entry vs. Point of Sale | 1:35 | Link | Link | N/A |
| Sending Wire Out Orders over the Mercury Network | 03:34 | Link | Link | Link |
| Suspending Your System | 02:54 | Link | Link | Link |
Delivery Confirmations
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Configuring Automatic Deliver Confirmations for Wire In Orders | 01:23 | Link | Link | Link |
| Creating Your Email Delivery Confirmation Template | 06:38 | Link | Link | Link |
| Manually Sending Delivery Confirmations for Wire In Orders | 02:53 | Link | Link | Link |
| Setting Up Automatic Email Delivery Confirmation | 01:46 | Link | Link | Link |
Order Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Assigning Products to Designers | 01:49 | Link | Link | Link |
| Attaching Design Pictures to Orders | 02:30 | Link | Link | Link |
| Canceling Orders in Order Entry | 01:54 | Link | Link | Link |
| Changing the Payment Amount for Credit Card Orders | 02:10 | Link | Link | Link |
| Checking Credit Card Status | 05:23 | Link | Link | Link |
| Checking for Incomplete, Filed, and Pending Orders | 02:01 | Link | Link | Link |
| Copying Tickets | 02:32 | Link | Link | Link |
| Design Center | 03:25 | Link | Link | Link |
| Entering Local Orders | 03:42 | Link | Link | Link |
| Funeral Log | 03:10 | Link | Link | Link |
| Handling Phoned-In Orders | 03:46 | Link | Link | Link |
| Handling Returns & Exchanges | 02:49 | Link | Link | Link |
| Issuing a Refund Using Order Entry | 02:03 | Link | Link | Link |
| Looking Up Abbreviation Codes in Order Entry and Point of Sale | 01:13 | Link | Link | Link |
| Marking Orders Delivered in Ticket Search | 01:29 | Link | Link | Link |
| Marking Pickup Orders as C.O.D. | 03:33 | Link | Link | Link |
| Multi-Ticket Sales | 02:50 | Link | Link | Link |
| Order Life Cycle | 02:13 | Link | Link | Link |
| Partial Refunds | 04:20 | Link | Link | Link |
| Phoning Out Orders | 03:36 | Link | Link | Link |
| Picture Center | 04:23 | Link | Link | Link |
| Searching for Orders and Tickets | 02:56 | Link | Link | Link |
| Taking Orders for Pickup | 03:53 | Link | Link | Link |
| Ticket Status | 02:47 | Link | Link | Link |
Mercury Message Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Answering Incoming Ask Messages | 03:16 | Link | Link | Link |
| Canceling a Wire Out Order | 03:05 | Link | Link | Link |
| Confirming an Incoming Cancel Request | 03:16 | Link | Link | Link |
| Creating and Sending Your Received Messages List | 02:16 | Link | Link | Link |
| Denying an Incoming Cancel Request | 03:14 | Link | Link | Link |
| Handling Incoming Price Change Requests | 02:53 | Link | Link | Link |
| Handling Wire In Orders from the Mercury Network | 02:11 | Link | Link | Link |
| Message Center | 02:48 | Link | Link | Link |
| Rejecting Wire In Orders from the Mercury Network | 01:56 | Link | Link | Link |
| Resending Rejected Wire Out Orders | 01:59 | Link | Link | Link |
| Resuming Your Previously Suspended System | 02:28 | Link | Link | Link |
| Sending Ask Messages | 02:46 | Link | Link | Link |
| Sending Price Change Requests | 03:28 | Link | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 03:37 | Link | Link | Link |
| Suspending Your System | 02:54 | Link | Link | Link |
Customer Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Adding Customers | 02:41 | Link | Link | Link |
| Canceling a House Account Payment | 01:21 | Link | Link | Link |
| Credit & Debit Memos | 02:10 | Link | Link | Link |
| Customer Detail Information | 05:39 | Link | Link | Link |
| Customer Order History | 01:56 | Link | Link | Link |
| Email Monitor | 01:56 | Link | Link | Link |
| Generating Statements | 05:41 | Link | Link | Link |
| Receiving Payments in Order Entry | 01:55 | Link | Link | Link |
| Reprinting & Emailing Invoices | 02:20 | Link | Link | Link |
| Searching for Customers | 02:05 | Link | Link | Link |
| Setting Up House Accounts | 02:48 | Link | Link | Link |
Product Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Adding Products | 02:49 | Link | Link | Link |
| Quick Picks | 02:31 | Link | Link | Link |
| Searching for Products | 01:53 | Link | Link | Link |
Dashboard
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Checking for Mercury Network Connectivity Using Dashboard | 02:06 | Link | Link | Link |
| Customizing the Dashboard | 02:40 | Link | Link | Link |
| Dashboard Indicators | 02:56 | Link | Link | Link |
| Dashboard Messages | 01:34 | Link | Link | Link |
| Dashboard Overview | 02:04 | Link | Link | Link |
| Dashboard Status | 02:17 | Link | Link | Link |
Marketing
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Creating a Holiday Direct Mail Marketing Campaign | 05:59 | Link | Link | Link |
| Creating a Holiday Email Marketing Campaign | 04:52 | Link | Link | Link |
| Creating a Reminder Direct Mail Marketing Campaign | 06:52 | Link | Link | Link |
| Creating a Reminder Email Marketing Campaign | 05:33 | Link | Link | Link |
Point of Sale
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Canceling and Refunding Orders in Point of Sale | 02:51 | Link | Link | Link |
| Cash & Carry Sales | 02:45 | Link | Link | Link |
| Entering the Opening Balance in Point of Sale | 01:40 | Link | Link | Link |
| Issuing a Refund Using Point of Sale | 02:51 | Link | Link | Link |
| No Sale Transactions | 01:11 | Link | Link | Link |
| Performing a Z-Out at the End of the Day | 02:28 | Link | Link | Link |
| Receiving Payments in Point of Sale | 02:18 | Link | Link | Link |
| Reprinting Receipts | 01:50 | Link | Link | Link |
| Selling & Loading Gift Cards | 02:06 | Link | Link | Link |
| Using Point of Sale for Paid in and Paid Out Transactions | 02:11 | Link | Link | Link |
Reports
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Aged Analysis Report | 01:44 | Link | Link | Link |
| Credit Card Settlement History Report | 02:18 | Link | Link | Link |
| Generating Reports | 02:02 | Link | Link | Link |
| Generating the Customer Life Cycle Report | 03:13 | Link | Link | Link |
| Generating the Order Life Cycle Report | 03:23 | Link | Link | Link |
| Generating Your Sales Overview Using the Balance Wizard | 04:05 | Link | Link | Link |
| Sales Summary Report | 02:39 | Link | Link | Link |
| Sales Tax Report | 02:04 | Link | Link | Link |
Administration
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Adding Abbreviation Codes | 02:36 | Link | Link | Link |
| Adding Employees | 02:58 | Link | Link | Link |
| Adding Product Categories in Mercury Administration | 01:48 | Link | Link | Link |
| Address Verification | 02:13 | Link | Link | Link |
| Applying Email Templates in Mercury Administration | 02:33 | Link | Link | Link |
| Audit Trail Examples | 03:49 | Link | Link | Link |
| Changing the FTD Mercury Administrator Password | 02:38 | Link | Link | Link |
| Configuring Audit Trail in Mercury Administration | 02:23 | Link | Link | Link |
| Configuring Credit Cards in Mercury Administration | 02:07 | Link | Link | Link |
| Configuring House Accounts in Mercury Administration | 04:48 | Link | Link | Link |
| Configuring Point of Sale in Mercury Administration | 02:35 | Link | Link | Link |
| Configuring Printer Form Settings | 02:06 | Link | Link | Link |
| Configuring Printer Routing in Mercury Administration | 02:09 | Link | Link | Link |
| Configuring Store Settings in Mercury Administration | 03:24 | Link | Link | Link |
| Creating Your Email Cover Letter | 06:26 | Link | Link | Link |
| Customizing Window Access in Mercury Administration | 01:56 | Link | Link | Link |
| Customizing Your FTD Mercury Client Configuration | 03:58 | Link | Link | Link |
| FTD Shutdown & FTD Startup | 02:16 | Link | Link | Link |
| Logging in to FTD Mercury | 01:17 | Link | Link | Link |
| Setting Form Printing Defaults in Mercury Administration | 03:10 | Link | Link | Link |
| Updating Tax Codes in Mercury Administration | 01:49 | Link | Link | Link |
