FTD Mercury Video Demonstrations
From FloristWiki
Video demonstrations are provided for both FTD Mercury X1 and FTD Mercury X. If there are videos for multiple versions, please consult the video for the version of FTD Mercury you are using, as information may have changed.
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FTD Mercury X1 Video Demonstrations
NOTE: FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
General Information
- Address Verification (Streaming Adobe Flash) | (Windows Media File)
- Configuring Printer Form Settings (Streaming Adobe Flash) | (Windows Media File)
- FTD Mercury Main Menu Overview (Streaming Adobe Flash) | (Windows Media File)
- FTD Shutdown & FTD Startup (Streaming Adobe Flash) | (Windows Media File)
Customer Management
- Adding Customers (Streaming Adobe Flash) | (Windows Media File)
- Credit & Debit Memos (Streaming Adobe Flash) | (Windows Media File)
- Customer Order History (Streaming Adobe Flash) | (Windows Media File)
- Generating Statements (Streaming Adobe Flash) | (Windows Media File)
- Searching for Customers (Streaming Adobe Flash) | (Windows Media File)
- Setting up House Accounts (Streaming Adobe Flash) | (Windows Media File)
Order Management
- Canceling Orders in Order Entry (Streaming Adobe Flash) | (Windows Media File)
- Canceling and Refunding Orders in Point of Sale
- Cash & Carry Sales
- Checking Credit Card Status
- Checking for Incomplete, Filed, and Pending Orders
- Configuring Automatic Delivery Confirmations for Wire In Orders
- Copying Tickets
- Design Center
- Entering Local Orders
- Facility Search
- Funeral Log
- Handling Phoned-In Orders
- Handling Wire In Orders from the Mercury Network
- Issuing a Refund Using Order Entry
- Issuing a Refund Using Point of Sale
- Manually Sending Delivery Confirmations for Wire In Orders
- Marking Orders Delivered in Ticket Search
- Marking Pickup Orders as C.O.D.
- Message Center
- Order Entry vs. Point of Sale
- Order Life Cycle
- Phoning Out Orders
- Quick Picks
- Rejecting Wire In Orders from the Mercury Network
- Reprinting Receipts
- Resending Rejected Wire Out Orders
- Searching for Orders and Tickets
- Sending Wire Out Orders over the Mercury Network
- Taking Orders for Pickup
- Ticket Status
- Receiving Payments in Order Entry
- Reprinting & Emailing Invoices
- Setting Up Automatic Email Delivery Confirmations
Point of Sale
- Entering the Opening Balance in Point of Sale
- No Sale Transactions
- Performing a Z-Out at the End of the Day (Streaming Adobe Flash) | (Windows Media File)
- Using Point of Sale for Paid In and Paid Out Transactions
- Receiving Payments in Point of Sale
- Canceling and Refunding Orders in Point of Sale
- Cash & Carry Sales
- Issuing a Refund Using Point of Sale
- Order Entry vs. Point of Sale
Reports
- Credit Card Settlement History Report (Streaming Adobe Flash) | (Windows Media File)
- Sales Summary Report (Streaming Adobe Flash) | (Windows Media File)
- Sales Tax Report (Streaming Adobe Flash) | (Windows Media File)
Marketing
- Creating a Holiday Direct Mail Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
- Creating a Reminder Direct Mail Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
- Creating a Holiday Email Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
- Creating a Reminder Email Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
Administrative Tasks
FTD Mercury X Video Demonstrations
NOTE: All FTD Mercury X video demonstrations require Flash Player. Go to Adobe's Web site and click Get Adobe Flash Player.
