Completing Delivery Routes in Mercury Delivery for IVR
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(Difference between revisions)
(New page: To save a route so that it can be retrieved using IVR, you should create and complete routes as normal. However you must make sure that you do the following: *After you click Complete in ...) |
m (Noted no longer supporting wireless delivery confirmation. Updated X3/X4 references.) |
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| + | *As of FTD Mercury X3, FTD no longer supports Wireless Delivery Confirmation. | ||
| + | *Both FTD Mercury Mobile (X3 Fall) and FTD Mercury Mobile Plus (X4) allow drivers to use their mobile Android and iPhone devices to mark orders as Delivered. See [[Confirming Orders in FTD Mercury Mobile|Confirming Orders]] for details. | ||
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To save a route so that it can be retrieved using IVR, you should create and complete routes as normal. However you must make sure that you do the following: | To save a route so that it can be retrieved using IVR, you should create and complete routes as normal. However you must make sure that you do the following: | ||
*After you click Complete in the Create Routes window to complete the route, the [[Complete Route Window]] opens. Make sure Download to Phone is checked in this window (the Download to Phone option will be active only for employees that you set up as wireless employees on the Gearworks Web site). | *After you click Complete in the Create Routes window to complete the route, the [[Complete Route Window]] opens. Make sure Download to Phone is checked in this window (the Download to Phone option will be active only for employees that you set up as wireless employees on the Gearworks Web site). | ||
*Make sure that you select the correct driver name in the [[Complete Route Window]] because the route information will be available for that employee next time he or she calls the IVR phone number to retrieve orders. | *Make sure that you select the correct driver name in the [[Complete Route Window]] because the route information will be available for that employee next time he or she calls the IVR phone number to retrieve orders. | ||
Revision as of 14:14, 6 September 2013
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To save a route so that it can be retrieved using IVR, you should create and complete routes as normal. However you must make sure that you do the following:
- After you click Complete in the Create Routes window to complete the route, the Complete Route Window opens. Make sure Download to Phone is checked in this window (the Download to Phone option will be active only for employees that you set up as wireless employees on the Gearworks Web site).
- Make sure that you select the correct driver name in the Complete Route Window because the route information will be available for that employee next time he or she calls the IVR phone number to retrieve orders.
