Working with Orders

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In FTD Mercury, you spend the majority of your time working with orders. Using both [[Order Entry Window|Order Entry]] and [[Point of Sale Window|Point of Sale]], you can enter orders (or attach incoming orders via Message Center). You can also use Ticket Search to locate orders you have previously entered in FTD Mercury. You should know [[Point of Sale vs. Order Entry|when to use Order Entry vs. Point of Sale]].
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==Order Tasks==
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The following are some order-related tasks that FTD Mercury enables you to perform:
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*[[Entering Orders]]
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*[[Entering Carry Out Orders]]
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*[[Entering Orders for Pickup]]
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*[[Entering Orders for Local Delivery]]
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*[[Entering Wire Out Orders]]
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*[[Entering Phoned-Out Orders]]
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*[[Attaching Incoming Orders]]
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*[[Entering Phoned-In Orders]]
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*[[Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order]]
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*[[Filing Incomplete Orders]]
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*[[C.O.D. Orders]]
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*[[Taking Order Payments]]
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*[[Email Management#Emailing an Ad Hoc Invoice, Order Confirmation, and/or Delivery Confirmation|Emailing an Ad Hoc Invoice, Order Confirmation, and/or Delivery Confirmation]]
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*[[Transferring Orders to Other Stores]]
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*[[Using Abbreviation Codes in Orders]]
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*[[Caller ID and Orders]]
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*[[Standing Orders]]
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*[[Handling Funerals with the Funeral Log]]
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*[[Working with Recipient Pictures]]
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*[[Order Confirmations|Sending Order Confirmations]]
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*[[Delivery Confirmation|Sending Delivery Confirmations]]
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*[[Processing Refunds & Exchanges]]
*[[Order Life Cycle]]
*[[Order Life Cycle]]
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==Additional Order Tasks, Topics, & Windows==
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In addition to entering and attaching orders, you can perform many other tasks relating to order entry and editing orders. These tasks include:
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*[[Tickets]]
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*[[Copying Tickets in Order Entry and Point of Sale]]
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*[[Removing Individual Tickets from Sales]]
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*[[Using Bar Codes]]
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*[[Editing Existing Orders]]
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*[[Canceling Orders]]
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*[[One-Off Printing]]
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*[[Editing an Order from History]]
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*[[Card Messages and Font Sizes]]
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*[[Sending a Card to Multiple Recipients]]
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*[[Gift Cards]]
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*[[Printing Invoices to Remote Locations]]
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*[[Faxing and Emailing Invoices]]
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*[[Order Entry Invoices]]
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Additionally, you can access other windows from Order Entry and Point of Sale. These windows include:
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*[[Ticket Status Window]]
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*[[Map It Window]]
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*[[Cancel Confirmation Window]]
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*[[Multiple Recipients Window]]
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*[[Cancel or Void Order Window]]
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*[[Output Options Window]]
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*[[Payments Window]]
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==Automated Order Interface==
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The Automated Order Interface allows you to receive orders from other wire services as incoming Mercury orders in FTD Mercury. Incoming orders from other wire services are automatically routed to FTD Mercury. You then process the order as you would process any other incoming Mercury order.
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Contact Mercury Technology Sales at 1-800-767-3222 or email [mailto:TechSales@FTDi.com TechSales@FTDi.com] to purchase this feature.
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[[FTD Mercury Documentation|Back to FTD Mercury Documentation]]

Current revision

In FTD Mercury, you spend the majority of your time working with orders. Using both Order Entry and Point of Sale, you can enter orders (or attach incoming orders via Message Center). You can also use Ticket Search to locate orders you have previously entered in FTD Mercury. You should know when to use Order Entry vs. Point of Sale.

Order Tasks

The following are some order-related tasks that FTD Mercury enables you to perform:

Additional Order Tasks, Topics, & Windows

In addition to entering and attaching orders, you can perform many other tasks relating to order entry and editing orders. These tasks include:

Additionally, you can access other windows from Order Entry and Point of Sale. These windows include:

Automated Order Interface

The Automated Order Interface allows you to receive orders from other wire services as incoming Mercury orders in FTD Mercury. Incoming orders from other wire services are automatically routed to FTD Mercury. You then process the order as you would process any other incoming Mercury order.

Contact Mercury Technology Sales at 1-800-767-3222 or email TechSales@FTDi.com to purchase this feature.


Back to FTD Mercury Documentation

Retrieved from "http://floristwiki.ftdi.com/index.php/Working_with_Orders"
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