http://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&feed=atom&action=historyThe Mercury Network - Revision history2024-03-29T14:04:43ZRevision history for this page on the wikiMediaWiki 1.12.0http://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=10284&oldid=prevMercTechUAdmin: /* FTD International Retrans Service */2012-10-25T16:47:44Z<p><span class="autocomment">FTD International Retrans Service</span></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 16:47, 25 October 2012</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 51:</td>
<td colspan="2" class="diff-lineno">Line 51:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To send an order through the FTD International Retrans Service, send a Mercury order to 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed in your FTD Directory and Toll-Free Listings book. Normal transmission charges for all orders sent to FTD Retrans Service at 90-0266 are free.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To send an order through the FTD International Retrans Service, send a Mercury order to 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed in your FTD Directory and Toll-Free Listings book. Normal transmission charges for all orders sent to FTD Retrans Service at 90-0266 are free.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">'''IMPORTANT</del>: The Mercury Network also serves Canada. You should not send orders to Canada through FTD Retrans.<del style="color: red; font-weight: bold; text-decoration: none;">'''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><table><tr><td>[[Image</ins>:<ins style="color: red; font-weight: bold; text-decoration: none;">ImportantInfoIcon.png]]</td><td></ins>The Mercury Network also serves Canada. You should not send orders to Canada through FTD Retrans.<ins style="color: red; font-weight: bold; text-decoration: none;"></td></tr></table></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Preparing Your Retrans Order===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Preparing Your Retrans Order===</div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=9890&oldid=prevMercTechUAdmin: /* Preparing Your Retrans Order */2012-09-24T20:36:40Z<p><span class="autocomment">Preparing Your Retrans Order</span></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 20:36, 24 September 2012</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 68:</td>
<td colspan="2" class="diff-lineno">Line 68:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Type the filling florist code 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed on page I-6 of your FTD Directory and Toll-Free Listings book.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>#Type the filling florist code 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed on page I-6 of your FTD Directory and Toll-Free Listings book.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">RETRANS CHARGES</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">====Retrans Charges====</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Retrans charges are $12.00 for U.S. and $14.00 for Canada. All orders received from FTD Retrans are credited automatically to your Clearing House account.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Retrans charges are $12.00 for U.S. and $14.00 for Canada. All orders received from FTD Retrans are credited automatically to your Clearing House account.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=9889&oldid=prevMercTechUAdmin: /* Host Computer Operations */2012-09-24T20:36:19Z<p><span class="autocomment">Host Computer Operations</span></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 20:36, 24 September 2012</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 15:</td>
<td colspan="2" class="diff-lineno">Line 15:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>When an order is transmitted from a sending Member to a filling Member, and both Members are linked to the Mercury Network via component systems, the order is routed through the Host Computer to the filling Member.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>When an order is transmitted from a sending Member to a filling Member, and both Members are linked to the Mercury Network via component systems, the order is routed through the Host Computer to the filling Member.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Orders are first routed to the filling Member selected by the sending Member. Three attempts are</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Orders are first routed to the filling Member selected by the sending Member. Three attempts are made to reach the Member’s store via its component system. Occasionally, the filling Member selected cannot be reached. If this situation occurs and the priority time on the order permits, another florist also serving that city will be chosen by a random computer selection process, called auto select. An attempt will then be made to send the order to the new filling Member. The sending Member will receive a FORward message which will indicate:</div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>made to reach the Member’s store via its component system. Occasionally, the filling Member selected cannot be reached. If this situation occurs and the priority time on the order permits, another florist also serving that city will be chosen by a random computer selection process, called auto select. An attempt will then be made to send the order to the new filling Member. The sending Member will receive a FORward message which will indicate:</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>FORWARDING FLST: auto select</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>FORWARDING FLST: auto select</div></td></tr>
<tr><td colspan="2" class="diff-lineno">Line 24:</td>
<td colspan="2" class="diff-lineno">Line 23:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Unable to contact selected florist. Order forwarded. Do not resend.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Unable to contact selected florist. Order forwarded. Do not resend.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>If a filling Member cannot be reached within the allotted time specified by the priority level of the</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>If a filling Member cannot be reached within the allotted time specified by the priority level of the message, the Host Computer will reject and return the order to the sending Member. The sending Member may then elect to resend the order.</div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>message, the Host Computer will reject and return the order to the sending Member. The sending</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Member may then elect to resend the order.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>An input auto select can also take place. This occurs when the filling Member selected by the sending Member is closed or not accepting orders. Upon receipt of the order, the Host Computer automatically selects a new filling Member based on the city in which the original filling florist is located, NOT on the ZIP code. Input auto select will appear under the time and date on the verified order. The sending florist will receive a FORward message indicating the new filling Member.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>An input auto select can also take place. This occurs when the filling Member selected by the sending Member is closed or not accepting orders. Upon receipt of the order, the Host Computer automatically selects a new filling Member based on the city in which the original filling florist is located, NOT on the ZIP code. Input auto select will appear under the time and date on the verified order. The sending florist will receive a FORward message indicating the new filling Member.</div></td></tr>
<tr><td colspan="2" class="diff-lineno">Line 33:</td>
<td colspan="2" class="diff-lineno">Line 30:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The Host Computer is available to send floral orders and messages Monday through Saturday, between 7:00 A.M. and midnight.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The Host Computer is available to send floral orders and messages Monday through Saturday, between 7:00 A.M. and midnight.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">''NOTE</del>: The Host Computer can send floral orders and messages on Sundays from 6:00 A.M. to 7:00 P.M.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><table></ins></div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Central Time.<del style="color: red; font-weight: bold; text-decoration: none;">''</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><tr></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><td></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Image</ins>:<ins style="color: red; font-weight: bold; text-decoration: none;">NoteIcon.png]]</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></td></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><td></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>The Host Computer can send floral orders and messages on Sundays from 6:00 A.M. to 7:00 P.M. Central Time.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></td></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></tr></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></table></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==FTD International Retrans Service==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==FTD International Retrans Service==</div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=8278&oldid=prevMercTechUAdmin: /* International Retrans Hours of Operation */2011-11-03T21:00:48Z<p><span class="autocomment">International Retrans Hours of Operation</span></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 21:00, 3 November 2011</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 71:</td>
<td colspan="2" class="diff-lineno">Line 71:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><hr></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><hr></div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[FTD Mercury <del style="color: red; font-weight: bold; text-decoration: none;">X3 </del>Documentation|Back to FTD Mercury <del style="color: red; font-weight: bold; text-decoration: none;">X3 </del>Documentation]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[FTD Mercury Documentation|Back to FTD Mercury Documentation]]</div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=5831&oldid=prevMercTechUAdmin at 18:46, 23 February 20112011-02-23T18:46:11Z<p></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:46, 23 February 2011</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 46:</td>
<td colspan="2" class="diff-lineno">Line 46:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To send an order through the FTD International Retrans Service, send a Mercury order to 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed in your FTD Directory and Toll-Free Listings book. Normal transmission charges for all orders sent to FTD Retrans Service at 90-0266 are free.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To send an order through the FTD International Retrans Service, send a Mercury order to 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed in your FTD Directory and Toll-Free Listings book. Normal transmission charges for all orders sent to FTD Retrans Service at 90-0266 are free.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>'''IMPORTANT: The Mercury Network serves Canada <del style="color: red; font-weight: bold; text-decoration: none;">and Puerto Rico</del>. You should not send orders to Canada <del style="color: red; font-weight: bold; text-decoration: none;">and Puerto Rico </del>through FTD Retrans.'''</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>'''IMPORTANT: The Mercury Network <ins style="color: red; font-weight: bold; text-decoration: none;">also </ins>serves Canada. You should not send orders to Canada through FTD Retrans.'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Preparing Your Retrans Order===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===Preparing Your Retrans Order===</div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>When a customer requests an order to be sent overseas, please refer to your <del style="color: red; font-weight: bold; text-decoration: none;">Interflora </del>International Delivery Directory (IDD) <del style="color: red; font-weight: bold; text-decoration: none;">for the current year </del>and check for the following information:</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>When a customer requests an order to be sent overseas, please refer to your <ins style="color: red; font-weight: bold; text-decoration: none;">Online </ins>International Delivery Directory (IDD) and check for the following information:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Check that the country and city you are sending the order to is listed in the directory.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Check that the country and city you are sending the order to is listed in the directory.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*When you locate the country in the directory, check that the flowers and/or plants the customer is requesting are available (as well as any minimum prices).</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*When you locate the country in the directory, check that the flowers and/or plants the customer is requesting are available (as well as any minimum prices).</div></td></tr>
<tr><td colspan="2" class="diff-lineno">Line 67:</td>
<td colspan="2" class="diff-lineno">Line 67:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===International Retrans Hours of Operation===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===International Retrans Hours of Operation===</div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>The number for the International Retrans Service is 1-800-788-9000, extension 4600. It operates Monday-Friday, 7:00 A.M. - 5:30 P.M. Central time, Saturday <del style="color: red; font-weight: bold; text-decoration: none;">(June 1 - September 4) </del>7:00 A.M. - <del style="color: red; font-weight: bold; text-decoration: none;">1</del>:<del style="color: red; font-weight: bold; text-decoration: none;">00 </del>P.M, <del style="color: red; font-weight: bold; text-decoration: none;">and Saturday (September 5 - May 31) 7:00 A.M. - 4:00 P.M.)</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>The number for the International Retrans Service is 1-800-788-9000, extension 4600. It operates Monday-Friday, 7:00 A.M. - 5:30 P.M. Central time, <ins style="color: red; font-weight: bold; text-decoration: none;">and </ins>Saturday 7:00 A.M. - <ins style="color: red; font-weight: bold; text-decoration: none;">3</ins>:<ins style="color: red; font-weight: bold; text-decoration: none;">30 </ins>P.M,.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><hr></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><hr></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[FTD Mercury X3 Documentation|Back to FTD Mercury X3 Documentation]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[FTD Mercury X3 Documentation|Back to FTD Mercury X3 Documentation]]</div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=5787&oldid=prevMercTechUAdmin at 17:22, 23 February 20112011-02-23T17:22:38Z<p></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 17:22, 23 February 2011</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 1:</td>
<td colspan="2" class="diff-lineno">Line 1:</td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">{{TOCright}}</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Congratulations on becoming a Mercury Network Subscriber! As an FTD Mercury user, you are now a part of the most sophisticated, yet easy-to-use network available for handling your wire orders and communications with other florists (using Mercury messages).</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Congratulations on becoming a Mercury Network Subscriber! As an FTD Mercury user, you are now a part of the most sophisticated, yet easy-to-use network available for handling your wire orders and communications with other florists (using Mercury messages).</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td colspan="2" class="diff-lineno">Line 67:</td>
<td colspan="2" class="diff-lineno">Line 68:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===International Retrans Hours of Operation===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>===International Retrans Hours of Operation===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The number for the International Retrans Service is 1-800-788-9000, extension 4600. It operates Monday-Friday, 7:00 A.M. - 5:30 P.M. Central time, Saturday (June 1 - September 4) 7:00 A.M. - 1:00 P.M, and Saturday (September 5 - May 31) 7:00 A.M. - 4:00 P.M.).</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>The number for the International Retrans Service is 1-800-788-9000, extension 4600. It operates Monday-Friday, 7:00 A.M. - 5:30 P.M. Central time, Saturday (June 1 - September 4) 7:00 A.M. - 1:00 P.M, and Saturday (September 5 - May 31) 7:00 A.M. - 4:00 P.M.).</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><hr></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[FTD Mercury X3 Documentation|Back to FTD Mercury X3 Documentation]]</ins></div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=3036&oldid=prevMercTechUAdmin at 21:11, 9 July 20102010-07-09T21:11:03Z<p></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 21:11, 9 July 2010</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 11:</td>
<td colspan="2" class="diff-lineno">Line 11:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The Mercury Sales Department, which can fill orders for new equipment or can answer your questions on which equipment would best suit your store. You may reach the Mercury Sales Department between 7 A.M. and 5 P.M. Central Time at 1-800-767-3222.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The Mercury Sales Department, which can fill orders for new equipment or can answer your questions on which equipment would best suit your store. You may reach the Mercury Sales Department between 7 A.M. and 5 P.M. Central Time at 1-800-767-3222.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">*[[</del>Host Computer Operations<del style="color: red; font-weight: bold; text-decoration: none;">]]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==</ins>Host Computer Operations<ins style="color: red; font-weight: bold; text-decoration: none;">==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">When an order is transmitted from a sending Member to a filling Member, and both Members are linked to the Mercury Network via component systems, the order is routed through the Host Computer to the filling Member.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Orders are first routed to the filling Member selected by the sending Member. Three attempts are</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">made to reach the Member’s store via its component system. Occasionally, the filling Member selected cannot be reached. If this situation occurs and the priority time on the order permits, another florist also serving that city will be chosen by a random computer selection process, called auto select. An attempt will then be made to send the order to the new filling Member. The sending Member will receive a FORward message which will indicate:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">FORWARDING FLST: auto select</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">At the text or reason prompt, this explanation will appear:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Unable to contact selected florist. Order forwarded. Do not resend.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">If a filling Member cannot be reached within the allotted time specified by the priority level of the</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">message, the Host Computer will reject and return the order to the sending Member. The sending</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Member may then elect to resend the order.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">An input auto select can also take place. This occurs when the filling Member selected by the sending Member is closed or not accepting orders. Upon receipt of the order, the Host Computer automatically selects a new filling Member based on the city in which the original filling florist is located, NOT on the ZIP code. Input auto select will appear under the time and date on the verified order. The sending florist will receive a FORward message indicating the new filling Member.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===Hours of Operation===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The Host Computer is available to send floral orders and messages Monday through Saturday, between 7:00 A.M. and midnight.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">''NOTE: The Host Computer can send floral orders and messages on Sundays from 6:00 A.M. to 7:00 P.M.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Central Time.''</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==FTD International Retrans Service==</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The FTD International Retrans Service allows Members to send flowers to virtually anywhere in the world. FTD International Retrans Service receives your order, prepares it for dependable delivery, and transmits it to the appropriate country. The service is valuable to stores that send or receive orders internationally for the following reasons:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Ease of transmission</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Knowledge of the overseas Retrans Unit in selection of a filling florist</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*No language barriers to overcome</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Billing through FTD Clearing House without currency conversion or exchange rate problems</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">To send an order through the FTD International Retrans Service, send a Mercury order to 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed in your FTD Directory and Toll-Free Listings book. Normal transmission charges for all orders sent to FTD Retrans Service at 90-0266 are free.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">'''IMPORTANT: The Mercury Network serves Canada and Puerto Rico. You should not send orders to Canada and Puerto Rico through FTD Retrans.'''</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===Preparing Your Retrans Order===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">When a customer requests an order to be sent overseas, please refer to your Interflora International Delivery Directory (IDD) for the current year and check for the following information:</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Check that the country and city you are sending the order to is listed in the directory.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*When you locate the country in the directory, check that the flowers and/or plants the customer is requesting are available (as well as any minimum prices).</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Check for any special operating hours or holiday hours.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*Check the delivery information (charges, guarantees) and ensure the order will have enough time to be delivered.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">'''To complete a Retrans order:'''</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#Enter all recipient information as normal. Be sure to record the recipient name, complete address including ZIP code (maximum 255 characters), and phone number.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#Complete the delivery information as normal. Same day delivery is not possible (except for Central and South America).</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#Enter the first and second choice products as normal (be sure these products are available by checking the country information in the directory).</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#Fields for products, card message, and special instructions should contain no more than 255 characters each.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#Complete the price in dollars. Do not include the regular Retrans fee of $12.00 for U.S. and $14.00 for Canada. However, include taxes and any service charges your store charges for the order. Although you do not indicate the Retrans fee on the order, collect the fee from the customer. You will be billed on your Clearing House statement for the Retrans fee.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#Type the filling florist code 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed on page I-6 of your FTD Directory and Toll-Free Listings book.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">RETRANS CHARGES</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Retrans charges are $12.00 for U.S. and $14.00 for Canada. All orders received from FTD Retrans are credited automatically to your Clearing House account.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">===International Retrans Hours of Operation===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">The number for the International Retrans Service is 1-800-788-9000, extension 4600. It operates Monday-Friday, 7:00 A.M. - 5:30 P.M. Central time, Saturday (June 1 - September 4) 7:00 A.M. - 1:00 P.M, and Saturday (September 5 - May 31) 7:00 A.M. - 4:00 P.M.).</ins></div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=3035&oldid=prevMercTechUAdmin at 21:02, 9 July 20102010-07-09T21:02:00Z<p></p>
<table style="background-color: white; color:black;">
<col class='diff-marker' />
<col class='diff-content' />
<col class='diff-marker' />
<col class='diff-content' />
<tr>
<td colspan='2' style="background-color: white; color:black;">←Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 21:02, 9 July 2010</td>
</tr>
<tr><td colspan="2" class="diff-lineno">Line 10:</td>
<td colspan="2" class="diff-lineno">Line 10:</td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The Data Processing Center, which, for billing purposes, automatically reports incoming orders processed through the Mercury Network.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The Data Processing Center, which, for billing purposes, automatically reports incoming orders processed through the Mercury Network.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The Mercury Sales Department, which can fill orders for new equipment or can answer your questions on which equipment would best suit your store. You may reach the Mercury Sales Department between 7 A.M. and 5 P.M. Central Time at 1-800-767-3222.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*The Mercury Sales Department, which can fill orders for new equipment or can answer your questions on which equipment would best suit your store. You may reach the Mercury Sales Department between 7 A.M. and 5 P.M. Central Time at 1-800-767-3222.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">*[[Host Computer Operations]]</ins></div></td></tr>
</table>MercTechUAdminhttp://floristwiki.ftdi.com/index.php?title=The_Mercury_Network&diff=3034&oldid=prevMercTechUAdmin: New page: Congratulations on becoming a Mercury Network Subscriber! As an FTD Mercury user, you are now a part of the most sophisticated, yet easy-to-use network available for handling your wire ord...2010-07-09T21:01:35Z<p>New page: Congratulations on becoming a Mercury Network Subscriber! As an FTD Mercury user, you are now a part of the most sophisticated, yet easy-to-use network available for handling your wire ord...</p>
<p><b>New page</b></p><div>Congratulations on becoming a Mercury Network Subscriber! As an FTD Mercury user, you are now a part of the most sophisticated, yet easy-to-use network available for handling your wire orders and communications with other florists (using Mercury messages).<br />
<br />
The Mercury Network is a communications network developed especially with the FTD Member in mind, made up of individual systems linked to a Host Computer. The Mercury Network includes two key elements: the Mercury component system, and FTD Headquarters in Downers Grove, Illinois<br />
<br />
The first element is the Mercury component system, located in each participating Member’s store. Multi-store owners may choose to have the system serve more than one store. A branching design allows traffic going to different stores to be routed through a single system. Mercury component systems are linked via the Internet to the second major element, FTD Headquarters located in Downers Grove, Illinois. This element consists of:<br />
<br />
*The Mercury Host Computer, which processes orders and messages and sends them on to receiving Members.<br />
*The Floral Order Relay Center facility, which manually handles orders and order-related messages by telephone to Members with temporarily inoperative systems.<br />
*The Mercury Technology Assistance Center, which answers questions and helps Members find solutions to problems. Members can contact the Mercury Technology Assistance Center by calling 1-888-309-2244.<br />
*The Data Processing Center, which, for billing purposes, automatically reports incoming orders processed through the Mercury Network.<br />
*The Mercury Sales Department, which can fill orders for new equipment or can answer your questions on which equipment would best suit your store. You may reach the Mercury Sales Department between 7 A.M. and 5 P.M. Central Time at 1-800-767-3222.</div>MercTechUAdmin