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Revision as of 08:21, 28 October 2014

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ALERT:
Credit Card Authorizations
Last Updated: 28-October-2014 8:49AM CDT

Users are currently experiencing issues with our credit card and/or debit card processing. You may experience slowness and/or pending authorizations when processing credit cards and/or debit cards. We are diligently working to resolve the issue.

  • FTD Mercury X2 or later customers, or Mercury Connect customers with FTD Mercury X2: payment card industry guidelines (PA-DSS) necessitate you obtaining your customer’s credit card number again and reprocessing it again once credit card operations have returned to normal.
  • FTD Mercury X1 or lower customers: no action is required, your credit cards will automatically reprocess when authorizations begin to go through.
  • Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

CREDIT CARDTELEPHONE #BANK #MERCHANT ID#
Visa/Mastercard1-800-944-11110977003830 + Your FTD # Terminal ID
American Express1-800-528-2121799-410-0014
Discover1-800-347-11116011-0138-1021-318
Diners Club1-800-525-904005211-26383
Carte Blanche1-800-525-904005211-26383


Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.


14-JUL-2014 9:00 AM CST: FTD Mercury X5 has been released and includes support for EAPI configuration and data replication! Check out the new and enhanced features.
25-JUN-2014 10:30 AM CST: FTD Mercury X4 Fall enhances general and communication messaging! With the FTD Mercury X4 Fall release, you can track Mercury user roles and PC client information, take advantage of a preconfigured text message retry limit, enforce a blackout period for external services, and set a configurable threshold for COM alerts.
9-SEP-2013 10:30 AM CST: FTD Mercury X4 has been released! FTD Mercury X4 is compatible with Windows 8, and provides login-based mobile access to delivery routes and route details, order details, maps, and directions! Check out the minimum requirements and installation instructions, new and enhanced features, and the online reference guide.
21-MAR-2013 4:30 PM CDT: Image:MiniCanadianFlag.png New Canadian tax rates go into effect on 1-APR-2013 and affect all Canadian FTD Mercury and Mercury Connect users. Please review these changes as soon as possible.
7-SEP-2012 8:00 AM CDT: FTD Florist Link 2.0 has been released to all Florist Link users. Check out the new features and functionality!
19-JAN-2012 3:00 PM CST: You can now set your Holiday Capacity capabilities from within FTD Florist Link!
2-DEC-2011 8:00 AM CST: FTD Mercury X3 Fall with Event Planner has been released! Check out the minimum requirements and installation instructions, new and enhanced features, and the online reference guide.

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