FTD Mercury X3 & X3 Fall Reference Guide Table of Contents

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(Mercury Delivery)
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==Mercury Delivery==
==Mercury Delivery==
*[[Mercury Delivery]]
*[[Mercury Delivery]]
-
*[[Address Verification]]
+
**[[Address Verification]]
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*[[Mapping and Routing Using Mercury Delivery]]
+
**[[Mapping and Routing Using Mercury Delivery]]
-
*[[Delivery Snapshot Window]]
+
***[[Delivery Snapshot Window]]
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*[[About Mercury Delivery Processing Application Window]]
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***[[About Mercury Delivery Processing Application Window]]
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*[[Delivery Zones]]
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***[[Delivery Zones]]
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*[[Creating Delivery Zones]]
+
****[[Creating Delivery Zones]]
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*[[Creating Delivery Zones by Map]]
+
*****[[Create Zone Window]]
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*[[Creating Delivery Zones by ZIP/Postal Code]]
+
*****[[Creating Delivery Zones by Map]]
-
*[[Creating Delivery Zones by Address]]
+
*****[[Creating Delivery Zones by ZIP/Postal Code]]
-
*[[Find Window]]
+
*****[[Creating Delivery Zones by Address]]
-
*[[Removing Delivery Zones]]
+
*****[[Find Window]]
-
*[[Create Zone Window]]
+
****[[Removing Delivery Zones]]
-
*[[Delivery Zones List]]
+
****[[Delivery Zones List]]
-
*[[Creating Delivery Routes]]
+
****[[Creating Delivery Routes]]
-
*[[Create Routes Window]]
+
*****[[Create Routes Window]]
-
*[[Complete Route Window]]
+
*****[[Complete Route Window]]
-
*[[Changing the Route Name or Origin]]
+
*****[[Changing the Route Name or Origin]]
-
*[[Rename Route Window]]
+
*****[[Rename Route Window]]
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*[[Route Origin Window]]
+
*****[[Route Origin Window]]
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*[[Optimizing Routes]]
+
***[[Optimizing Routes]]
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*[[Optimize Route Options Window]]
+
****[[Optimize Route Options Window]]
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*[[Changing the Delivery Zone for an Order]]
+
***[[Changing the Delivery Zone for an Order]]
-
*[[Change Zone Window]]
+
*****[[Change Zone Window]]
*[[Viewing Order Details (Products)]]
*[[Viewing Order Details (Products)]]
*[[Order Details Window]]
*[[Order Details Window]]
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*[[Viewing the Route Details]]
*[[Viewing the Route Details]]
*[[Wrapping Up Routes]]
*[[Wrapping Up Routes]]
-
*[[Truck Return]]
+
***[[Truck Return]]
-
*[[Truck Return Window]]
+
****[[Truck Return Window]]
-
*[[Handling Truck Returns]]
+
****[[Handling Truck Returns]]
-
*[[Marking an Entire Route as Delivered]]
+
****[[Marking an Entire Route as Delivered]]
-
*[[Truck Stop Details Window]]
+
****[[Truck Stop Details Window]]
-
*[[Redelivery Window]]
+
****[[Redelivery Window]]
-
*[[Follow Up Deliveries]]
+
***[[Follow Up Deliveries]]
-
*[[Follow Up Delivery Window]]
+
****[[Follow Up Delivery Window]]
-
*[[Using Garmin GPS Devices for Delivery]]
+
**[[Using Garmin GPS Devices for Delivery]]
-
*[[Setting Your Home Location on the GPS Device]]
+
***[[Setting Your Home Location on the GPS Device]]
-
*[[Removing Previous Routes from the GPS Device]]
+
***[[Removing Previous Routes from the GPS Device]]
-
*[[Uploading Routes to the GPS Device]]
+
***[[Uploading Routes to the GPS Device]]
-
*[[Accessing Routes on the GPS Device]]
+
***[[Accessing Routes on the GPS Device]]
-
*[[Getting Directions to Your Home Location]]
+
***[[Getting Directions to Your Home Location]]
-
*[[Returning to Your Shop After a Delivery Route]]
+
***[[Returning to Your Shop After a Delivery Route]]
-
*[[Delivery Reports]]
+
**[[Delivery Reports]]
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*[[Delivery Zone Report]]
+
***[[Delivery Zone Report]]
-
*[[Delivery Report]]
+
***[[Delivery Report]]
-
*[[Reprint Route Report]]
+
***[[Reprint Route Report]]
-
*[[Non Routed Orders Report]]
+
***[[Non Routed Orders Report]]
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*[[Both Routed and Non Routed Orders Report]]
+
***[[Both Routed and Non Routed Orders Report]]
-
*[[Delivered Orders Report]]
+
***[[Delivered Orders Report]]
-
*[[Delivery Report Window]]
+
***[[Delivery Report Window]]
-
*[[Delivery Trip Analysis Report]]
+
***[[Delivery Trip Analysis Report]]
-
*[[Delivery Problem Report]]
+
***[[Delivery Problem Report]]
-
*[[Downloading Free Construction Updates]]
+
**[[Downloading Free Construction Updates]]
-
*[[Wireless Delivery Confirmation]]
+
**[[Wireless Delivery Confirmation]]
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*[[Setting Up Wireless Delivery Confirmation]]
+
***[[Setting Up Wireless Delivery Confirmation]]
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*[[Step 1: Set Up Delivery Codes]]
+
***[[Using Wireless Delivery Confirmation]]
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*[[Step 2: Collect the Login Names of Your "Wireless" Employees]]
+
***[[Downloading the Route Information to the Phone]]
-
*[[Step 3: Confirm the License Key is Valid]]
+
***[[Receiving Orders on the Phone/Marking Orders Delivered]]
-
*[[Step 4: Set Up Remote Delivery in Mercury Administration (Support Assisted)]]
+
***[[Completing a Route]]
-
*[[Step 5: Create Wireless Employees on the Gearworks Web Site (Support Assisted)]]
+
***[[Updating Your etrace Phone Software]]
-
*[[Step 6: Set Up Your Phones on the Gearworks Web Site (Support Assisted)]]
+
***[[GPS Upgrade]]
-
*[[Step 7: Activate Your Phones (Support Assisted)]]
+
***[[Tracking Phone Location (With No Orders Downloaded)]]
-
*[[Using Wireless Delivery Confirmation]]
+
***[[IVR]]
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*[[Downloading the Route Information to the Phone]]
+
****[[Setting Up IVR]]
-
*[[Receiving Orders on the Phone/Marking Orders Delivered]]
+
****[[Activating IVR (Support Assisted)]]
-
*[[Completing a Route]]
+
****[[Completing Delivery Routes in Mercury Delivery for IVR]]
-
*[[Updating Your etrace Phone Software]]
+
****[[Calling In to Receive Orders/Marking Orders Delivered]]
-
*[[GPS Upgrade]]
+
****[[Completing a Route from the Phone]]
-
*[[Tracking Phone Location (With No Orders Downloaded)]]
+
-
*[[IVR]]
+
-
*[[Setting Up IVR]]
+
-
*[[Activating IVR (Support Assisted)]]
+
-
*[[Completing Delivery Routes in Mercury Delivery for IVR]]
+
-
*[[Calling In to Receive Orders/Marking Orders Delivered]]
+
-
*[[Completing a Route from the Phone]]
+
==Mercury Marketing==
==Mercury Marketing==

Revision as of 19:31, 3 March 2011

Contents

FTD Mercury Overview

Basic Operations

The Mercury Network

Mercury Messages

Florist Directory & Search

Managing Employees

Customer Maintenance

Product Maintenance

Working with Orders

Automatic Order Processing

Managing Point of Sale Sessions

Design Center

Processing and Settling Credit Cards

Mercury Delivery

Mercury Marketing

Wire Service Reconciliation

Accounts Receivable

Business Reports

Mercury Accounting and QuickBooks Integration

Fax and Email

FTD Document Center

Mercury Administration

Dashboard

Multi-Store Capabilities

Web Order Interface

Credit Card Authorization Codes

State and Province Abbreviations

Debit Cards

Automatic Software Updates

Personal tools