FTD Mercury X3 & X3 Fall Reference Guide Table of Contents
From FloristWiki
(Difference between revisions)
| Line 1: | Line 1: | ||
| + | ==FTD Mercury Overview== | ||
*[[FTD Mercury Overview]] | *[[FTD Mercury Overview]] | ||
| + | |||
| + | ==Basic Operations== | ||
*[[Basic Operations]] | *[[Basic Operations]] | ||
**[[FTDStartup and FTDShutdown]] | **[[FTDStartup and FTDShutdown]] | ||
| Line 30: | Line 33: | ||
**[[About Window]] | **[[About Window]] | ||
**[[Video Chat]] | **[[Video Chat]] | ||
| + | |||
| + | ==The Mercury Network== | ||
*[[The Mercury Network]] | *[[The Mercury Network]] | ||
| + | |||
| + | ==Mercury Messages== | ||
*[[Mercury Messages]] | *[[Mercury Messages]] | ||
**[[Searching for Mercury Messages]] | **[[Searching for Mercury Messages]] | ||
**[[Message Center]] | **[[Message Center]] | ||
**[[Working with Message Center]] | **[[Working with Message Center]] | ||
| - | *[[Attaching Incoming Orders]] | + | **[[Attaching Incoming Orders]] |
| - | *[[Handling Messages that Require Attention]] | + | **[[Handling Messages that Require Attention]] |
| - | *[[Dealing with Incoming Reject Messages]] | + | **[[Dealing with Incoming Reject Messages]] |
| - | *[[Opening Orders Related to Messages]] | + | **[[Opening Orders Related to Messages]] |
| - | *[[Creating New Mercury Messages]] | + | **[[Creating New Mercury Messages]] |
| - | *[[New Message Window]] | + | **[[New Message Window]] |
*[[Responding to Mercury Messages]] | *[[Responding to Mercury Messages]] | ||
*[[Responding to Incoming Messages]] | *[[Responding to Incoming Messages]] | ||
| Line 81: | Line 88: | ||
*[[Order Detail View Window]] | *[[Order Detail View Window]] | ||
*[[Message Locate Error Window]] | *[[Message Locate Error Window]] | ||
| + | |||
| + | ==Florist Directory & Search== | ||
*[[Florist Directory & Search]] | *[[Florist Directory & Search]] | ||
*[[Searching for Florists]] | *[[Searching for Florists]] | ||
| Line 93: | Line 102: | ||
*[[Facility Search Window]] | *[[Facility Search Window]] | ||
*[[Searching for a Florist Who Serves a Facility]] | *[[Searching for a Florist Who Serves a Facility]] | ||
| + | |||
| + | ==Managing Employees== | ||
*[[Managing Employees]] | *[[Managing Employees]] | ||
*[[Adding Employees]] | *[[Adding Employees]] | ||
| Line 118: | Line 129: | ||
*[[Employee History Information Window]] | *[[Employee History Information Window]] | ||
*[[Employee Sales Report Window]] | *[[Employee Sales Report Window]] | ||
| + | |||
| + | ==Customer Maintenance== | ||
*[[Customer Maintenance]] | *[[Customer Maintenance]] | ||
*[[Customer Detail Information Window]] | *[[Customer Detail Information Window]] | ||
| Line 162: | Line 175: | ||
*[[Deleting Individual Customers]] | *[[Deleting Individual Customers]] | ||
*[[Purge Customers Window]] | *[[Purge Customers Window]] | ||
| + | |||
| + | ==Product Maintenance== | ||
*[[Product Maintenance]] | *[[Product Maintenance]] | ||
*[[Using Product Codes in Order Entry and Point of Sale]] | *[[Using Product Codes in Order Entry and Point of Sale]] | ||
| Line 192: | Line 207: | ||
*[[Bar Code Window]] | *[[Bar Code Window]] | ||
*[[Wire Service Product Code List Window]] | *[[Wire Service Product Code List Window]] | ||
| + | |||
| + | ==Working with Orders== | ||
*[[Working with Orders]] | *[[Working with Orders]] | ||
*[[Point of Sale vs. Order Entry]] | *[[Point of Sale vs. Order Entry]] | ||
| Line 298: | Line 315: | ||
*[[Using Bar Codes]] | *[[Using Bar Codes]] | ||
*[[Editing Existing Orders]] | *[[Editing Existing Orders]] | ||
| - | *[[ | + | *[[Canceling Orders]] |
*[[One-Off Printing]] | *[[One-Off Printing]] | ||
*[[Editing an Order from History]] | *[[Editing an Order from History]] | ||
| Line 310: | Line 327: | ||
*[[Cancel or Void Order Window]] | *[[Cancel or Void Order Window]] | ||
*[[Automated Order Interface]] | *[[Automated Order Interface]] | ||
| + | |||
| + | ==Automatic Order Processing== | ||
*[[Automatic Order Processing]] | *[[Automatic Order Processing]] | ||
*[[Outgoing Order Handling by Automatic Order Processing]] | *[[Outgoing Order Handling by Automatic Order Processing]] | ||
| Line 323: | Line 342: | ||
*[[WebGifts Processing]] | *[[WebGifts Processing]] | ||
*[[AOP and Other Wire Services]] | *[[AOP and Other Wire Services]] | ||
| + | |||
| + | ==Managing Point of Sale Sessions== | ||
*[[Managing Point of Sale Sessions]] | *[[Managing Point of Sale Sessions]] | ||
*[[Point of Sale Sessions]] | *[[Point of Sale Sessions]] | ||
| Line 353: | Line 374: | ||
*[[POS Registration Window]] | *[[POS Registration Window]] | ||
*[[Reprinting Receipts]] | *[[Reprinting Receipts]] | ||
| + | |||
| + | ==Design Center== | ||
*[[Design Center]] | *[[Design Center]] | ||
*[[Opening the Design Center Window]] | *[[Opening the Design Center Window]] | ||
| Line 364: | Line 387: | ||
*[[Attaching Design Pictures to Tickets]] | *[[Attaching Design Pictures to Tickets]] | ||
*[[Printing Invoices]] | *[[Printing Invoices]] | ||
| + | |||
| + | ==Processing and Settling Credit Cards== | ||
*[[Processing and Settling Credit Cards]] | *[[Processing and Settling Credit Cards]] | ||
*[[FTD CashFlo Credit Card Program]] | *[[FTD CashFlo Credit Card Program]] | ||
| Line 386: | Line 411: | ||
*[[Unsettled Credit Card Authorizations Window]] | *[[Unsettled Credit Card Authorizations Window]] | ||
*[[View Settlement Totals Window]] | *[[View Settlement Totals Window]] | ||
| + | |||
| + | ==Mercury Delivery== | ||
*[[Mercury Delivery]] | *[[Mercury Delivery]] | ||
*[[Address Verification]] | *[[Address Verification]] | ||
| Line 477: | Line 504: | ||
*[[Calling In to Receive Orders/Marking Orders Delivered]] | *[[Calling In to Receive Orders/Marking Orders Delivered]] | ||
*[[Completing a Route from the Phone]] | *[[Completing a Route from the Phone]] | ||
| + | |||
| + | ==Mercury Marketing== | ||
*[[Mercury Marketing]] | *[[Mercury Marketing]] | ||
*[[Marketing Ideas]] | *[[Marketing Ideas]] | ||
| Line 529: | Line 558: | ||
*[[Campaign Scheduler Window]] | *[[Campaign Scheduler Window]] | ||
*[[All Criteria Window]] | *[[All Criteria Window]] | ||
| + | |||
| + | ==Wire Service Reconciliation== | ||
*[[Wire Service Reconciliation]] | *[[Wire Service Reconciliation]] | ||
*[[Automatic Reconciliation]] | *[[Automatic Reconciliation]] | ||
| Line 540: | Line 571: | ||
*[[Reconcile Detail Window]] | *[[Reconcile Detail Window]] | ||
*[[Editing Previous Wire Reconciliation Batches]] | *[[Editing Previous Wire Reconciliation Batches]] | ||
| + | |||
| + | ==Accounts Receivable== | ||
*[[Accounts Receivable]] | *[[Accounts Receivable]] | ||
*[[Billing Functions]] | *[[Billing Functions]] | ||
| Line 573: | Line 606: | ||
*[[Creating Debit Memos]] | *[[Creating Debit Memos]] | ||
*[[Order Entry Item Window]] | *[[Order Entry Item Window]] | ||
| + | |||
| + | =Business Reports== | ||
*[[Business Reports]] | *[[Business Reports]] | ||
*[[Using Business Report Templates]] | *[[Using Business Report Templates]] | ||
| Line 658: | Line 693: | ||
*[[Generating the Wire Service Incoming/Outgoing Report]] | *[[Generating the Wire Service Incoming/Outgoing Report]] | ||
*[[Wire Service Incoming/Outgoing Window]] | *[[Wire Service Incoming/Outgoing Window]] | ||
| + | |||
| + | ==Mercury Accounting and QuickBooks Integration== | ||
*[[Mercury Accounting and QuickBooks Integration]] | *[[Mercury Accounting and QuickBooks Integration]] | ||
*[[Mercury Accounting Main Menu]] | *[[Mercury Accounting Main Menu]] | ||
| Line 691: | Line 728: | ||
*[[Exporting the General Ledger File]] | *[[Exporting the General Ledger File]] | ||
*[[General Ledger Export History Window]] | *[[General Ledger Export History Window]] | ||
| + | |||
| + | ==Fax and Email== | ||
*[[Fax and Email]] | *[[Fax and Email]] | ||
*[[Fax & Email Monitor Application]] | *[[Fax & Email Monitor Application]] | ||
| Line 701: | Line 740: | ||
*[[Resending an Email Message]] | *[[Resending an Email Message]] | ||
*[[Rescheduling Jobs]] | *[[Rescheduling Jobs]] | ||
| + | |||
| + | ==FTD Document Center== | ||
*[[FTD Document Center]] | *[[FTD Document Center]] | ||
*[[Opening the FTD Document Center]] | *[[Opening the FTD Document Center]] | ||
| Line 715: | Line 756: | ||
*[[Saving the Template]] | *[[Saving the Template]] | ||
*[[Exiting the FTD Document Center]] | *[[Exiting the FTD Document Center]] | ||
| + | |||
| + | ==Mercury Administration== | ||
*[[Mercury Administration]] | *[[Mercury Administration]] | ||
*[[Mercury Administration Interface]] | *[[Mercury Administration Interface]] | ||
| Line 900: | Line 943: | ||
*[[Accessing the Automatic Order Processing Screen]] | *[[Accessing the Automatic Order Processing Screen]] | ||
*[[Exiting Mercury Administration]] | *[[Exiting Mercury Administration]] | ||
| + | |||
| + | ==Dashboard== | ||
*[[Dashboard]] | *[[Dashboard]] | ||
*[[Dashboard Window]] | *[[Dashboard Window]] | ||
| Line 917: | Line 962: | ||
*[[Configuring the Unattached Mercury Message Alert Threshold]] | *[[Configuring the Unattached Mercury Message Alert Threshold]] | ||
*[[About Dashboard Window]] | *[[About Dashboard Window]] | ||
| + | |||
| + | ==Multi-Store Capabilities== | ||
*[[Multi-Store Capabilities]] | *[[Multi-Store Capabilities]] | ||
*[[Adding New Stores to Multi-Store Environments]] | *[[Adding New Stores to Multi-Store Environments]] | ||
| Line 928: | Line 975: | ||
*[[Reports]] | *[[Reports]] | ||
*[[Remote Location Printing]] | *[[Remote Location Printing]] | ||
| + | |||
| + | ==Web Order Interface== | ||
*[[Web Order Interface]] | *[[Web Order Interface]] | ||
*[[How the Web Order Interface Works]] | *[[How the Web Order Interface Works]] | ||
| Line 942: | Line 991: | ||
*[[Other Formatting Considerations]] | *[[Other Formatting Considerations]] | ||
*[[Encryption]] | *[[Encryption]] | ||
| + | |||
| + | ==Credit Card Authorization Codes== | ||
*[[Credit Card Authorization Codes]] | *[[Credit Card Authorization Codes]] | ||
| + | |||
| + | ==State and Province Abbreviations== | ||
*[[State and Province Abbreviations]] | *[[State and Province Abbreviations]] | ||
| + | |||
| + | ==Debit Cards== | ||
*[[Debit Cards]] | *[[Debit Cards]] | ||
*[[Configuring Canadian Systems for Debit Card Transactions]] | *[[Configuring Canadian Systems for Debit Card Transactions]] | ||
| Line 954: | Line 1,009: | ||
*[[Accounting Balance Report in Detail]] | *[[Accounting Balance Report in Detail]] | ||
*[[Approval and Declined Responses]] | *[[Approval and Declined Responses]] | ||
| - | + | ||
| + | ==Automatic Software Updates== | ||
*[[Automatic Software Updates]] | *[[Automatic Software Updates]] | ||
*[[Automatic Software Updates Window]] | *[[Automatic Software Updates Window]] | ||
Revision as of 18:54, 3 March 2011
FTD Mercury Overview
Basic Operations
- Basic Operations
- FTDStartup and FTDShutdown
- Logging in to FTD Mercury
- System Login Window
- Connection Error Window
- Setting the Date and Time
- FTD Mercury Main Menu
- Exiting FTD Mercury
- Address Check Window
- Note Entry Window
- Setting Up Your Printers
- Checking Your Windows Default Printer
- Setting Up Your Reports Printer
- Setting Up Your Mercury Message Printer
- Receipt Printer Settings Window
- Printer Form Settings Window
- Setting Up Your Printers and Form Selections
- Connecting to Network Printers
- Receiving Orders and Messages
- Printing French Forms and Receipts
- Printing the Task List Report
- Setting Up Your Employees and Passwords
- Backing Up Your Data
- Daily/Weekly/Monthly Checklists
- Configuring Your System
- FTD Mercury Configuration Window
- Audit Trail Window
- Software License Window
- About Window
- Video Chat
The Mercury Network
Mercury Messages
- Mercury Messages
- Responding to Mercury Messages
- Responding to Incoming Messages
- Responding to Outgoing Orders
- Requesting a Price Change
- Acknowledging Messages
- Acknowledgement Window
- Rejecting Incoming Orders
- Deleting Messages from Message Center
- Printing Messages
- Mercury Order Message
- Helpful Hints on Sending a Mercury Order
- Auto Select
- Recording a Phoned-In Order
- Message Responses
- Message Response Window
- Ask Message
- Answer Message
- Cancellation Message
- Confirmation Message
- Delivery Confirmation Message (ANS)
- Sending an Automatic Delivery Confirmation Message
- Sending a Manual Delivery Confirmation Message
- Delivery Confirmation Message (ANS) Window
- Deny Message
- Forward Message
- Reject Message
- Miscellaneous Mercury Messages
- General Message
- Sending a GENeral Message
- General Message Window
- Adjustment Report Message
- Rec Message List (REC)
- SUSpend and RESume Messages
- Suspend Message
- Suspend Message (SUS) Window
- Sending a RESume Message
- Resume Message (RES) Window
- Rerrieval Message
- Order Detail View Window
- Message Locate Error Window
Florist Directory & Search
- Florist Directory & Search
- Searching for Florists
- Florist Search Window
- Florist Details Window
- Florist Listing Hover Balloon
- Additional Information Hover Box
- Florist Notes Window
- Florist Status
- Preferred Status Window
- Facility Search
- Facility Search Window
- Searching for a Florist Who Serves a Facility
Managing Employees
- Managing Employees
- Adding Employees
- Editing Existing Employee Information
- Requiring Employee Names in Order Entry and Point of Sale
- Changing Employee Passwords
- FTD Server Password Window
- Terminating an Employee in Your System
- Activating Terminated Employees
- Handling Employee Payroll
- Tracking Employee Time
- Employee Reports
- Employee Types
- Adding Employee Types
- Removing Employee Types
- Job Functions
- Adding Job Functions
- Removing Existing Job Functions
- Security
- Setting Job Function-Level Security
- Setting Window Access for Employees
- Searching for Employees
- Employee Search Window
- Printing the Employee List
- Employee History Information Window
- Employee Sales Report Window
Customer Maintenance
- Customer Maintenance
- Customer Detail Information Window
- General Tab
- House Account Tab
- Statistics Tab
- Customer Account Balance Detail Window
- Customer Account Balance Detail Report
- Credit Cards Tab
- Customer Credit Card Window
- Contacts Tab
- Order History Tab
- Marketing Tab
- Statement Tab
- Standing Order Tab
- Standing Order Scheduler Window
- Life Cycle Tab
- Printing Life Cycle Detail
- Customer Account Life Cycle Details Report
- Adding New Customers
- Customer Search
- Searching for Customers
- Customer Search Window
- Setting Up House Accounts
- Viewing Customer Statistics
- Maintaining Credit Card Information
- Adding Credit Cards
- Removing Credit Cards
- Editing Credit Cards
- Customer Contacts
- Viewing Order History for a Customer
- Marking Orders Delivered/Not Delivered
- Customer Marketing
- Customer Statement History
- Wedding Accounts
- Creating a Wedding Account/Charging Products to Account
- Receiving Payments on Wedding Accounts
- Paying Off the Balance on Wedding Accounts
- Customer Merge
- Merging Customer Accounts
- Customer Merge Window
- Customer Purge
- Protecting Customers from Customer Purge
- Deleting Individual Customers
- Purge Customers Window
Product Maintenance
- Product Maintenance
- Using Product Codes in Order Entry and Point of Sale
- Searching for Products
- Product Search Window
- Adding New Products
- Adding Pictures to Products
- Removing Pictures from Local Products
- Product Recipes
- Product Entry Window
- Quick Picks
- Copying Care Instructions
- Deleting Products
- Multiple Price Points
- FTD Mercury & Your FOL Web Site
- FOL Product Window
- Adding Custom Products to Your FOL Web Site
- Editing Custom Products on Your FOL Web Site
- Removing Custom Products from Your FOL Web Site
- Deactivating Custom Products on Your FOL Web Site
- Changing the Price for Products on Your FOL Web Site
- Gift Certificates
- Setting Up Gift Certificates
- Coupons
- Setting Up Coupons
- Delivery Zones and Fees
- Bar Codes
- Associating Bar Codes with Products
- Deleting Associated Bar Codes
- Bar Code Window
- Wire Service Product Code List Window
Working with Orders
- Working with Orders
- Point of Sale vs. Order Entry
- Order Entry Window
- Point of Sale Window
- Navigating the Order Entry Window and Point of Sale Window
- Entering Orders
- Order Entry Anatomy
- Filling Out the Order Entry or Point of Sale Window
- Entering Carry Out Orders
- Entering Orders for Pickup
- Locating and Completing Pickup Orders
- Entering Orders for Local Delivery
- Entering Local Deliveries as C.O.D. Orders
- Entering Wire Out Orders
- Entering Phoned-Out Orders
- Attaching Incoming Orders
- Processing Incoming Wire Orders
- Entering Phoned-In Orders
- Entering Phoned-In Orders When You Know the Order Amount
- Entering Phoned-In Orders Based on Products
- Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order
- Order Entry Wire Product
- Canadian Tax Calculations for Incoming Wire and Phone Orders
- Filing Incomplete Orders
- Locating Filed Orders
- Deleting Previously Filed Orders
- C.O.D. Orders
- Taking Order Payments
- Debit Card Payments
- Redeeming Gift Certificates
- Redeeming Coupons
- Payments Window
- Transferring Orders to Other Stores
- Using Abbreviation Codes in Orders
- Printing Abbreviation Codes
- Abbreviation Code Lookup Window
- Caller ID and Orders
- Gift Cards
- Gift Cards Sales & Redemption
- Selling New Gift Cards
- Adding Value to Gift Cards
- Refunding the Purchase of a Gift Card
- Accepting Gift Card Payments
- Cancelling or Refunding Orders Paid for with Gift Cards
- Copying an Order with a Gift Card Payment
- Issuing Store Credit with Gift Cards
- Gift Card Reporting
- Gift Card Activity Window
- Tickets
- Ticket Search Window
- Searching for Tickets
- Printing Ticket Search Results
- Printing Invoices from Ticket Search
- Opening Orders from Ticket Search
- Copying Existing Tickets and Sales
- Working with Tickets in Order Entry/Point of Sale
- Handling Funerals
- Opening the Funeral Log
- Funeral Log Window
- Adding Funerals to Funeral Log
- Add Recipient Window
- Using Funerals to Select Recipients
- Changing Funeral Information
- Generating Acknowledgement List Reports
- Removing Funerals
- Working with Recipient Pictures
- Picture Center Window
- Attaching Pictures to Tickets
- Sending Product Pictures
- Output Options Window
- Standing Orders
- Creating Standing Order Templates
- Editing Existing Standing Order Templates
- Deleting Existing Standing Order Templates
- Deleting Upcoming Orders to be Generated by a Standing Order Template
- Removing All Upcoming Orders Based on a Standing Order Template
- Printing a List of Standing Order Templates
- Order Entry Invoices
- Printing Invoices to Remote Locations
- Faxing and Emailing Invoices
- Output Options Window
- Delivery Confirmation
- Required Configurations for Delivery Confirmation
- Sending Delivery Confirmation Email Messages
- Automatically Sending Delivery Confirmation ANS Messages
- Marking Orders Delivered in Order Entry
- Marking Orders as Delivered in Ticket Search
- Processing Refunds & Exchanges
- Refunds and Ticket Search
- Refunding Entire Sales with One-Click Refunds
- Refunding Single Tickets with One-Click Refunds
- Partial Refunds of Sales with One-Click Refunds
- Partial Refunds of Single Tickets with One-Click Refunds
- Handling Exchanges with One-Click Refunds
- New Sale-Based Refunds and Exchanges
- Refunds and Wire Out Orders
- Refund Window
- Order Life Cycle
- Order Life Cycle Messages
- Printing Order Life Cycle Details
- Order Life Cycle Details Report
- Additional Order Tasks & Windows
- Copying Tickets in Order Entry and Point of Sale
- Removing Individual Tickets from Sales
- Using Bar Codes
- Editing Existing Orders
- Canceling Orders
- One-Off Printing
- Editing an Order from History
- Card Messages and Font Sizes
- Sending a Card to Multiple Recipients
- Ticket Status Window
- Delivery Information Window
- Map It Window
- Cancel Confirmation Window
- Multiple Recipients Window
- Cancel or Void Order Window
- Automated Order Interface
Automatic Order Processing
- Automatic Order Processing
- Outgoing Order Handling by Automatic Order Processing
- Credit Card Payments and Automatic Order Processing
- Potential Issues that Prevent Automatic Order Processing
- Automatic Order Processing Screen
- Accessing the Automatic Order Processing Screen
- Configuring Automatic Order Processing
- Disabling Automatic Order Processing
- Configuring AOP for Send-Only Florists
- Florists Online and Flowers All Hours Product Codes
- Automatic Order Processing and the System Employee
- WebGifts Processing
- AOP and Other Wire Services
Managing Point of Sale Sessions
- Managing Point of Sale Sessions
- Point of Sale Sessions
- Point of Sale Configurations
- Setting Up the Cash Drawer
- Setting Up Paid Out/In Types
- Adding a Paid Out or Paid In Type
- Removing an Existing Paid Out or Paid In Type
- Renaming a Paid Out/In Type
- Managing the Cash Drawer
- Setting the Opening Balance
- Opening Balance Window
- Processing a No Sale Transaction
- No Sale Window
- Processing a Paid Out or Paid In Transaction
- Paid Out/In Window
- Z-Out Transactions
- Point of Sale Session Scenarios for Z-Out Transactions
- Processing a Z-Out Transaction
- Z-Out Window
- Money Counter Window
- X-Out Transactions
- Processing an X-Out Transaction
- Point of Sale History
- Opening Point of Sale History
- POS Session History Window
- Using the POS Session Detail
- POS Session Detail Window
- POS Manual Entry Window
- POS Registration Window
- Reprinting Receipts
Design Center
- Design Center
- Opening the Design Center Window
- Design Center Window
- Assigning Products to Designers
- Optimizing Workflows Using Bar Code Scanners
- Analyzing Designer Workloads
- Designer Analysis Window
- Marking Products Designed
- Viewing Product Pictures and Recipes
- Attaching Design Pictures to Tickets
- Printing Invoices
Processing and Settling Credit Cards
- Processing and Settling Credit Cards
- FTD CashFlo Credit Card Program
- Credit Cards over the Internet
- Cards on File
- Processing Credit Cards
- The Approval Process
- Changing the Price for a Credit Card Order Prior to Settlement
- Voice Authorizing Credit Cards
- Entering Voice Authorization Details for a Credit Card Transaction
- Credit Card Authorization Window
- View Credit Card Authorization Window
- Searching for Credit Card Transactions
- Viewing Credit Card Transactions from the Credit Card Search Window
- Resending Credit Card Transactions from the Credit Card Search Window
- Voice Authorizing Credit Card Transactions from the Credit Card Search Window
- Deleting Unapproved Credit Card Transactions from the Credit Card Search Window
- Credit Card Search Window
- Credit Card Settlement
- Credit Card Settlement Window
- Handling Unsettled Credit Card Authorizations
- Unsettled Credit Card Authorizations Window
- View Settlement Totals Window
Mercury Delivery
- Mercury Delivery
- Address Verification
- Setting Up Address Verification
- Using Address Verification
- Mapping and Routing Using Mercury Delivery
- Delivery Snapshot Window
- About Mercury Delivery Processing Application Window
- Delivery Zones
- Creating Delivery Zones
- Creating Delivery Zones by Map
- Creating Delivery Zones by ZIP/Postal Code
- Creating Delivery Zones by Address
- Find Window
- Removing Delivery Zones
- Create Zone Window
- Delivery Zones List
- Creating Delivery Routes
- Create Routes Window
- Complete Route Window
- Changing the Route Name or Origin
- Rename Route Window
- Route Origin Window
- Optimizing Routes
- Optimize Route Options Window
- Changing the Delivery Zone for an Order
- Change Zone Window
- Viewing Order Details (Products)
- Order Details Window
- Adding Additional Orders to the Route
- Add Order Window
- Add Zone Window
- Adding Non-Order Stops to the Route
- Linking and Unlinking Orders
- Removing Orders from the Route
- Editing Saved (Incomplete) Routes
- Select Saved Routes Window
- Saved Routes Window
- Modifying Delivery Routes
- Viewing Routing Progress
- Select Routing Progress Window
- Routing Progress Window
- Viewing the Route Details
- Wrapping Up Routes
- Truck Return
- Truck Return Window
- Handling Truck Returns
- Marking an Entire Route as Delivered
- Truck Stop Details Window
- Redelivery Window
- Follow Up Deliveries
- Follow Up Delivery Window
- Using Garmin GPS Devices for Delivery
- Setting Your Home Location on the GPS Device
- Removing Previous Routes from the GPS Device
- Uploading Routes to the GPS Device
- Accessing Routes on the GPS Device
- Getting Directions to Your Home Location
- Returning to Your Shop After a Delivery Route
- Delivery Reports
- Delivery Zone Report
- Delivery Report
- Reprint Route Report
- Non Routed Orders Report
- Both Routed and Non Routed Orders Report
- Delivered Orders Report
- Delivery Report Window
- Delivery Trip Analysis Report
- Delivery Problem Report
- Downloading Free Construction Updates
- Wireless Delivery Confirmation
- Setting Up Wireless Delivery Confirmation
- Step 1: Set Up Delivery Codes
- Step 2: Collect the Login Names of Your "Wireless" Employees
- Step 3: Confirm the License Key is Valid
- Step 4: Set Up Remote Delivery in Mercury Administration (Support Assisted)
- Step 5: Create Wireless Employees on the Gearworks Web Site (Support Assisted)
- Step 6: Set Up Your Phones on the Gearworks Web Site (Support Assisted)
- Step 7: Activate Your Phones (Support Assisted)
- Using Wireless Delivery Confirmation
- Downloading the Route Information to the Phone
- Receiving Orders on the Phone/Marking Orders Delivered
- Completing a Route
- Updating Your etrace Phone Software
- GPS Upgrade
- Tracking Phone Location (With No Orders Downloaded)
- IVR
- Setting Up IVR
- Activating IVR (Support Assisted)
- Completing Delivery Routes in Mercury Delivery for IVR
- Calling In to Receive Orders/Marking Orders Delivered
- Completing a Route from the Phone
Mercury Marketing
- Mercury Marketing
- Marketing Ideas
- Marketing Letters
- Printing Florist Thank You Letters
- Florist Thank You Letter
- Printing Order Recipient Discount Letters
- Recipient Discount Letter
- Printing Mailing Labels
- Printing Occasion Code Letters
- Occasion Code Letter
- Creating Customer Letters
- Printing Delinquency Letters
- Delinquency Letter
- Modifying Letter Templates
- Marketing Categories
- Assigning Marketing Categories to Customers
- Using Customer Categories in Reports
- Mercury Marketing Module
- Launching the Mercury Marketing Module
- Marketing Campaigns
- Creating Direct Mail Marketing Campaigns
- Creating Direct Mail Marketing Campaigns Using Predefined Templates
- Creating Direct Mail Marketing Campaigns Using Custom Templates
- Creating a Birthday Reminder Direct Mail Campaign
- Creating a New Holiday Reminder Direct Mail Campaign
- Creating Other (Third-Party) Marketing Campaigns
- Scheduling Campaigns
- Campaign Analysis
- Deleting Campaigns
- Templates
- Modifying an Existing Template
- Creating a New Template
- Creating a Single Postcard Template
- Email Marketing Campaigns
- Creating Email Campaigns in the Marketing Wizard
- Executing Your Email Marketing Campaign on the Constant Contact Web Site
- Guidelines for Developing Email Campaign Messages
- Creating a List of Customer Email Addresses
- Mercury Marketing Wizard Reference
- Welcome Panel
- Create Campaign Panel
- All Campaigns Window
- Add New Referral Code Window
- Campaign Analysis Window
- Select Target List Panel
- Key Criteria Panel
- Output Fields Panel
- Preview and Edit List Panel
- Selected Criteria Window
- Save Campaign Panel
- Campaign Scheduler Window
- All Criteria Window
Wire Service Reconciliation
- Wire Service Reconciliation
- Automatic Reconciliation
- Automatically Reconciling Data
- Auto Reconciliation History Window
- Load Reconciliation File Window
- Match Reconciliation Window
- Manual Reconciliation
- Manual Reconciliation Window
- Manual Wire Reconciliation Filter Window
- Reconcile Detail Window
- Editing Previous Wire Reconciliation Batches
Accounts Receivable
- Accounts Receivable
- Billing Functions
- Establishing House Accounts
- Receiving Payments on House Accounts
- Receiving Payments in Point of Sale
- Receiving Payment from the FTD Mercury Main Menu
- Receive Customer Payment On Account Window
- Allocating Previous Payments
- Canceling Payments
- Statements
- Required Setups for Faxing and Emailing Statements
- Collecting Email/Fax Information
- Selecting the Preferred Billing Method for a customer (Email, Fax, or Printed Statement)
- Generating Statements
- Generate Statements Window
- Output Statements Window
- Deleting Finance Charges
- Finance Charge Window
- Renaming Billing Cycles
- View Statements Window
- Generating Invoices
- Performing Invoice Billing
- Invoice Billing Window
- Validating that Statements Were Emailed or Faxed
- Re-Printing/Re-Faxing/Re-Emailing Statements
- Searching for Statements
- Statement Search Window
- View Statements Window
- Credit and Debit Memos
- Credit/Debit Memo Window
- Creating Credit Memos
- Creating Debit Memos
- Order Entry Item Window
Business Reports=
- Business Reports
- Using Business Report Templates
- List of Business Reports
- Abbreviated Customer Master List with Balance Report
- Generating the Abbreviated Customer Master List with Balance Report
- Abbreviated Customer Master List Window
- Abbreviated Customer Master List with Days Late Report
- Generating the Abbreviated Customer Master List with Days Late
- Aged Analysis Reports
- Generating Aged Analysis Reports
- Aged Analysis Report Window
- Business Snapshot Report
- Sales Analysis
- Delivery Analysis
- Product Analysis
- Wire Analysis
- Generating the Business Snapshot Report
- Business Snapshot Window
- Credit Card Settlement History Report
- Generating the Credit Card Settlement History Report
- Credit Card Settlement History Window
- Customer Account Payment Report
- Generating the Customer Account Payment Report
- Customer Account Payments Window
- Customer Master List
- Generating the Customer Master List
- Customer Master List Window
- Employee Analysis Report
- Generating the Employee Analysis Report
- Employee Production Report Window
- Life Cycle Report
- Generating the Life Cycle Report
- Life Cycle Report Window
- Employee Sales Report
- Generating the Employee Sales Report
- Employee Sales Report Window
- Message Report
- Generating the Message Report
- Message Report Window
- Payment Type Totals Report
- Generating the Payment Type Totals Report
- Payment Type Totals Window
- Product Comparison Report
- Generating a Product Comparison Report
- Product Comparison Report Window
- Product Sales Reports
- Generating Product Sales Reports
- Product Sales Report Window
- Reciprocity Report
- Generating a Reciprocity Report
- Reciprocity Report Window
- Report of Orders Filled
- Generating the Report of Orders Filled
- Report of Orders Filled Window
- Sales by Referral Code Report
- Generating the Sales by Referral Code Report
- Sales by Referral Code Report Window
- Sales Summary Report
- Order Entry/Manual, POS, and Total Sales
- Other Section
- Store Transfer Section
- Generating the Sales Summary Report
- Sales Summary Report Window
- Sales Tax Report
- Generating the U.S. Sales Tax Report
- Generating the Canadian Sales Tax Report
- Sales Tax Report Window
- Canadian Sales Tax Window
- Standing Order Log Detail Report
- Generating a Standing Order Log Detail Report
- Standing Order Report Window
- Standing Order Log Summary Report
- Generating a Standing Order Log Summary Report
- Tax Exempt Customer Report
- Generating the Tax Exempt Customer Report
- Tax Exempt Report Window
- Ticket Report
- Generating a Ticket Report
- Ticket Report Window
- Wire Reconciliation Report
- Generating the Wire Reconciliation Report
- Wire Reconciliation Window
- Wire Service Incoming/Outgoing Report
- Generating the Wire Service Incoming/Outgoing Report
- Wire Service Incoming/Outgoing Window
Mercury Accounting and QuickBooks Integration
- Mercury Accounting and QuickBooks Integration
- Mercury Accounting Main Menu
- If You Are Already Using QuickBooks
- Exporting and Importing Lists from Previous QuickBooks Companies
- Setting Up QuickBooks
- Step 1: Confirm the License Key is Valid
- Step 2: Install QuickBooks
- Step 3: Open QuickBooks and Activate the Software
- Step 4: Set Up Your Chart of Accounts
- The Chart of Accounts Wizard
- Setting Up Your Chart of Accounts
- About Your Chart of Accounts
- Journal Entries for Outgoing Wire Orders
- Journal Entries for Store Transfers
- Step 5: Enter Your Company Information in QuickBooks
- Step 6: Enter Your Opening Balances
- The Balance Wizard (Exporting to QuickBooks)
- General Ledger Export History
- Using QuickBooks
- Changing Company Information
- Adding Accounts to the Chart of Accounts
- Reconciling Accounts to Bank Statements
- Printing Cost of Goods Reports
- Printing Trial Balance Reports
- Legacy General Ledger Module
- Setting Up Your System for General Ledger Export
- Step 1: Creating GL Account Numbers in Third-Party Accounting Software
- Step 2: Setting Up Your Third-Party Software
- Step 3: Assigning GL Account Numbers to Products
- Step 4: Creating GL Export Defaults
- General Ledger Export Window
- Exporting the General Ledger File
- General Ledger Export History Window
Fax and Email
- Fax and Email
- Fax & Email Monitor Application
- Fax Tab
- Email Tab
- Scheduler Tab
- Logging Into the Fax and Email Monitor Application
- Manually Deleting Email Messages and Faxes
- Resending a Fax
- Resending an Email Message
- Rescheduling Jobs
FTD Document Center
- FTD Document Center
- Opening the FTD Document Center
- Creating a New Template
- Create a New Template Window
- Opening an Existing Template
- Customizing Templates
- Adding Components to Your Template
- Sample Template with Components
- Changing Component Order
- Template Components
- Changing Component Properties
- Inserting Merge Fields
- Saving the Template
- Exiting the FTD Document Center
Mercury Administration
- Mercury Administration
- Mercury Administration Interface
- Navigation
- Toolbars
- Resources for Help
- Logging into Mercury Administration
- Accounting Folder
- HouseAccount Screen
- Accessing the HouseAccount Screen
- Setting Up House Account Defaults
- Dunning Message Screen
- Accessing the Dunning Message Screen
- Configuring Dunning Messages
- Questions Screen
- Accessing the Questions Screen
- Adding User Questions
- Credit Cards Screen
- Accessing the Credit Cards Screen
- Configuring Credit Card and Gift Card Processing over the Internet
- Configuring Credit Card Processing Using Dial Up Access
- Maintaining Your Credit Card over the Internet Account
- Setting the Gift Card Expiration Period
- Debit Cards Screen
- Accessing the Debit Cards Screen
- Configuring Debit Cards Screen Settings
- Tax Code Screen
- Accessing the Tax Code Screen
- Configuring Tax Codes
- Typical Tax Codes
- GL Export Screen
- Accessing the GL Export Screen
- Configuring GL Export Options
- POS Setting Screen
- Accessing the POS Setting Screen
- Configuring POS Settings
- Marketing Screen
- Accessing the Marketing Screen
- Adding Marketing Categories
- Removing Marketing Categories
- Removing Marketing Types
- Store Transfers Screen
- Accessing the Store Transfers Screen
- Enabling Store Transfers
- Enabling Accounting for Store Transfers
- Communication Folder
- Email Screen
- Accessing the Email Screen
- Configuring Email Settings
- Fax Screen
- Accessing the Fax Screen
- Configuring Fax Settings
- Editing/Creating Fax Cover Letters
- Internet Screen
- Accessing the Internet Screen
- MailServer Screen
- Accessing the MailServer Screen
- Mercury Connection Screen
- Accessing the Mercury Connection Screen
- Phone Lines Screen
- Accessing the Phone Lines Screen
- Remote Delivery Screen
- Accessing the Remote Delivery Screen
- Delivery Folder
- Delivery Code Screen
- Accessing the Delivery Code Screen
- Adding Delivery Codes
- Delivery Priority Code Screen
- Accessing the Delivery Priority Code Screen
- Adding Delivery Priority Codes
- Delivery Zone Screen
- Accessing the Delivery Zone Screen
- Setting Up Delivery Zones in Mercury Administration
- Creating Pickup Zones
- Handling Existing Pickup Zones
- Marking Delivery Zones as Inactive
- Removing Existing Delivery Zones
- Province Map Delivery Zones
- Pool Delivery Zones
- Configuring Pool Zones
- Pool Address Window
- Delivery Zone Fees Screen
- Accessing the Delivery Zone Fees Screen
- Assigning Fees to Delivery Zones
- Removing Fees from Delivery Zones
- Address Verification Screen
- Accessing the Address Verification Screen
- Employee Folder
- Employees Screen
- Accessing the Employees Screen
- Employee Type Screen
- Accessing the Employee Type Screen
- Job Functions Screen
- Accessing the Job Functions Screen
- Security Folder
- License Screen
- Accessing the License Screen
- Adding Licenses
- Window Access Screen
- Accessing the Window Access Screen
- Configuring Window Access for a Job Function
- Audit Trail Screen
- Accessing the Audit Trail Screen
- Store Folder
- General Screen
- Accessing the General Screen
- Configuring General Settings
- French Forms and Receipts
- Wire Code Screen
- Accessing the Wire Code Screen
- Adding Wire Codes
- Removing Wire Codes
- Setting Your Default Shop Code
- Store Settings Screen
- Accessing the Store Settings Screen
- Changing the Store Name
- Changing the Store Address
- Adding Stores
- Setting the Default Tax Code
- Setting the Default Delivery Zone
- Setting the GST ID Number
- Changing the U.S. Exchange Rate
- Changing the Default Card Font
- System Folder
- Abbreviation Codes Screen
- Using Abbreviation Codes
- Accessing the Abbreviation Codes Screen
- Adding Abbreviation Codes
- Modifying Existing Abbreviation Codes
- Removing Abbreviation Codes
- Address Types Screen
- Accessing the Address Types Screen
- Adding an Address Type
- Removing Existing Address Types
- Reason Code Screen
- Accessing the Reason Code Screen
- Adding Reason Codes
- Removing Reason Codes
- Product Category Screen
- Accessing the Product Category Screen
- Adding Product Categories
- Removing Product Categories
- Referral Codes Screen
- Accessing the Referral Codes Screen
- Adding Referral Codes
- Removing Referral Codes
- Phone Types Screen
- Accessing the Phone Types Screen
- Adding Phone Types
- Removing Existing Phone Types
- Paid Out/In Types Screen
- Accessing the Paid Out/In Types Screen
- Advanced Settings Screen
- Accessing the Advanced Settings Screen
- Printer Settings Folder
- Form Alignment Screen
- Accessing the Form Alignment Screen
- Configuring Form Alignment Settings
- Printer Routing Screen
- Accessing the Printer Routing Screen
- Changing Printer Routing Options
- Default Form Printing Screen
- Accessing the Default Form Printing Screen
- Configuring Forms to Print
- Form Format Screen
- Billing Invoice (Letter)
- Billing Invoice (Legal)
- Working Invoice (Letter)
- Working Invoice (Legal)
- TriFold Card
- Accessing the Form Format Screen
- Configuring Information to Print in Forms
- Wire Service Folder
- WireServices Screen
- Accessing the WireServices Screen
- Updating the Florist Directory
- Setting the Current Exchange Rate
- Setting the Conversion Chart Multiplier
- Allocating Wire Service Percentages
- CurrencySettings Screen
- Accessing the CurrencySettings Screen
- Adding a Non-Directory Florist
- Removing Non-Directory Florists
- Automatic Order Processing Screen
- Accessing the Automatic Order Processing Screen
- Exiting Mercury Administration
Dashboard
- Dashboard
- Dashboard Window
- Enabling Dashboard
- Enabling Dashboard in Mercury Administration
- Configuring Terminals to Display the Dashboard
- Opening Dashboard
- Refreshing Dashboard
- Dashboard Messages
- Printing Dashboard messages
- Deleting Dashboard Messages
- Your Message Window
- Setting the Weather Gadget Location
- Weather Location Window
- Specifying the Web Address for My Link to Open
- My Link Window
- Configuring the Unattached Mercury Message Alert Threshold
- About Dashboard Window
Multi-Store Capabilities
- Multi-Store Capabilities
- Adding New Stores to Multi-Store Environments
- Employees and Multiple Stores
- Customers and Multiple Stores
- Statements in Multi-Store Environments
- Order Entry/Point of Sale
- Ticket Search
- Product Codes and Product Search
- Wire Service Reconciliation
- Reports
- Remote Location Printing
Web Order Interface
- Web Order Interface
- How the Web Order Interface Works
- Requirements for Your Web Site
- Setting Up the Web Order Interface
- Before You Begin
- Step 1: Confirm that the License Key is Valid
- Step 2: Set Up Your Mail Server Information in Mercury Administration
- How Messages are Retrieved from Your Email Account
- Processing Web Orders in FTD Mercury
- Web Order Interface Web Site Requirements
- General Requirements
- Field Requirements
- Other Formatting Considerations
- Encryption
Credit Card Authorization Codes
State and Province Abbreviations
Debit Cards
- Debit Cards
- Configuring Canadian Systems for Debit Card Transactions
- Using Debit Cards on Canadian Systems
- Debit Card Payments in Point of Sale
- Debit Card Payments in Order Entry
- Splitting Payments
- Debit Card Refunds
- Reversal File
- Accounting Balance Report in Detail
- Approval and Declined Responses
Automatic Software Updates
- Automatic Software Updates
- Automatic Software Updates Window
- Automatic Software Updates Status
- Automatic Software Updates Settings
- Checking for Updates
- Pausing Downloads
- [[Scheduling Installations and Downloads
