Customer Account Balance Detail Window
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Customer Account Balance Detail Legend
When results are displayed in the Customer Account Balance Detail window, the following color coding is used:
| Format | Description |
| Yellow Highlight | Canceled tickets. |
| Light Blue Highlight | Sales with associated refunds. |
| Green Text | Sales for Future Dates. |
Overview
The Customer Account Balance Detail window provides a breakdown of all house charge transactions, including paid and unpaid transactions, credit memos, finance charges, payments, canceled orders, and refunded orders for the selected store and beginning with the specified start date. It also includes other customer information.
The window is divided into four main areas: Customer Information, Search Parameters, Results List, and Button Ribbon.
Customer Information Area
All information in the customer information area is read only. It includes the following info.
- Customer Name
- Account ID
- Accounting Time
- Customer Status
- Last Purchase Date
- Last Payment Date
- Last Statement Date
Search Parameters Area
You can select two parameters in this area. From the Selling Store list, select the store where the transaction occurred, or select All Stores to search in all stores. In the Start Date field, enter the starting date for the search. Transactions must appear after the selected date to be returned in the results list.
Results List
The results displayed in this list include all house charge transactions (including paid and unpaid transactions), debit memos, credit memos, finance charges, payments, canceled order, and refunded orders. To appear in the list, the date of the transaction must be equal to or greater than the start date entered.
| Column | Description |
| Sale | The sale ID for the transaction. |
| Selling Store | The store where the transaction took place. |
| Sale Date | The transaction date. |
| Deliv Date | The delivery date for orders. If a transaction was not an order (a finance charge or payment, for example), the value is the same as the Sale Date. |
| Recipient/Ref | For orders, this is the recipient. |
| Sale Type | The transaction type (Payment, Local order, Wire Out, Carry Out, Finance Charge, etc.). |
| Amt Charged | The amount charged to the house account. This may be different than the total amount of the transaction. |
| Remaining Balance | The remaining balance on the ticket. For Balance Forward accounts, once the balance has been paid, this amount will be $0.00; prior to payment, this amount will be the same amount as the Amt Charged. If partial payment was received, this will be the unpaid balance. For Open Item accounts, this will be the remaining balance on that particular ticket. Payments may have a remaining balance if the payment has not yet been allocated. |
| Acct Balance | The balance on the account as of that transaction. |
When results are displayed in the Customer Account Balance Detail window, the following color coding is used:
| Format | Description |
| Yellow Highlight | Canceled tickets. |
| Light Blue Highlight | Sales with associated refunds. |
| Green Text | Sales for Future Dates. |
If you double-click on a transaction in the results list, FTD Mercury opens the transaction for you to view. When you close the transaction, you are returned to the Customer Account Balance Detail window.
Button Ribbon
The button ribbon consists of two buttons. Click Print to print the Customer Account Balance Detail report. Click Close to close the window and return to the Statistics tab of the Customer Detail Information window.
