Backing Up Your Data
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FTD Mercury automatically backs up your critical data, including your FTD Mercury database, QuickBooks database, and Count Me In database.
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To restore data from a backup, please call the Mercury Technology Assistance Center (MTAC) at 1-888-309-2244. |
FTD Mercury X3 Fall (Version 10.31.2.8) and Later
Beginning with FTD Mercury X3 Fall (version 10.31.2.8), backups are performed every two hours, encrypted, and stored remotely via the Mozy service. If your server is in use during the scheduled backup point, the backup will be skipped and will be performed two hours later at the next backup point. If you are not on FTD Mercury X3 Fall (version 10.31.2.8), please contact the Mercury Technology Assistance Center at 1-888-309-2244 for assistance.
Earlier Versions of FTD Mercury
If you are not yet using FTD Mercury X3 Fall (version 10.31.2.8), backups are performed each morning at 3:00 AM to a USB thumb drive (which must be plugged into your computer during this time). Your FTD Mercury data is compressed (in a .zip file format) and stored on your backup device. A thumb drive can handle several days’ worth of backups. When a backup device gets full, the oldest data is automatically removed, but in most cases, thumb drives and external hard drives will not fill up from backups.
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You can purchase USB thumb drives from FTD. Contact FTD Technology Sales at 1-800-767-3222. |
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If you want to add a new backup device, or if you want to configure the number of backups to keep on a device, contact the Mercury Technology Assistance Center (MTAC) at 1-888-309-2244 for assistance. |
To protect yourself from losing data, you may want to rotate thumb drives daily. For optimal security and peace of mind, you may want to store backups off site periodically.
