Setting Up IVR

From FloristWiki

As of FTD Mercury X3, FTD no longer supports Wireless Delivery Confirmation. Both FTD Mercury Mobile (X3) and FTD Mercury Mobile Plus (X4) allow drivers to use their mobile Android and iPhone devices to mark orders as Delivered. See Confirming Orders for details.

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Setting up IVR phones is very similar to setting up your wireless delivery confirmation phones. IVR allows you to use ANY wireless phone with caller ID. However, you first must set up a particular phone on the Gearworks Web site to activate IVR, then you can use any phone you wish to log in and mark orders Delivered or Not Delivered.

Complete the following steps outlined in the Setting Up Wireless Delivery Confirmation. Some of these steps require the assistance of the Mercury Technology Assistance Center. Call the MTAC at 1-888-309-2244 for assistance with these steps.

• Complete Step 1: Set Up Delivery Codes.
• CompleteStep 2: Collect the Login Names of Your "Wireless" Employees.
• CompleteStep 3: Confirm the License Key is Valid.
• CompleteStep 4: Set Up Remote Delivery in Mercury Administration (Support Assisted).
• CompleteStep 5: Create Wireless Employees on the Gearworks Web Site (Support Assisted).
• CompleteStep 6: Set Up Your Phones on the Gearworks Web Site (Support Assisted), using the Device Type of SmartTalk instead of Motorola Phone.

Continue with Activating IVR (Support Assisted), where you will activate the phone that you set up in step 6.