Payments Window

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The Payments window allows you to receive payment for an order. To access this window, click Payment or Complete in the Order Entry or Point of Sale window.

This window is essentially the same as the Refund window.

If you have configured user questions to ask in this payment window, these will be displayed in the Marketing section. From the Referral Code list, select the marketing method that generated this order (if any).

In the Payments area, provide information about this payment. Customers can use multiple payment types (for example, a gift certificate for part of the order and cash for the rest); enter each payment type on its own line. The columns here are:

Column	Description
Type	Select the payment type for this order.
Account Number	If you selected Credit Card as the payment type, in this field, enter the account or card number (you can also swipe the card).
Exp Date	Enter the expiration date for the credit card.
Name	Enter the name of the cardholder.
Approval	Once the credit card is sent for processing, the approval code appears in this field.
Amount	This column only appears in Order Entry. Enter the amount of the payment. Tendered This column only appears for Point of Sale systems. Enter the amount of money tendered for this sale.
Exchng	This column is included for Canadian Point of Sale systems. Select whether the funds you are tendering are in Canadian or U.S. funds. If they are in U.S. funds, FTD Mercury will automatically convert them to Canadian funds using the local exchange rate defined in the Store Settings screen in Mercury Administration.

If a credit card is used for payment, from the Cardholder Present list, select whether the cardholder was present for the transaction, and if not, the circumstances if they were not present.

For Point of Sale transactions, the order total and change due appear in large type at the bottom of the screen.

When you click Complete, the events that happen depend on your FTD Mercury configuration, the payment type, whether the order was a wire out order, and whether you are using Order Entry or Point of Sale.

If you save or complete a payment made with a credit card, if you view the payment information again, only the last four digits of the credit card are displayed for security purposes.

Order Entry

The following scenarios can occur when you click Complete in the Payments window when using Order Entry:

Order Type	Payment Type	Description
Wire Out	Non–Credit Card, Non–Gift Card	FTD Mercury sends the order to the Host Computer. When the Host Computer receives it, FTD Mercury prints a verified copy of the order on your Mercury printer.
Wire Out	Credit Card	FTD Mercury sends out for credit authorization. You must wait for authorization. Once you receive authorization, FTD Mercury sends the order to the Host Computer. When the Host Computer receives it, FTD Mercury prints a verified copy of the order on your Mercury printer.
Wire Out	Gift Card	FTD Mercury checks for gift card balance. If there is sufficient balance, the transaction is authorized and FTD Mercury sends the order to the Host Computer. When the Host Computer receives it, FTD Mercury prints a verified copy of the order on your Mercury printer.
Non–Wire Out	Non–Credit Card, Non–Gift Card	If your system is configured to print an order entry invoice for the delivery zone, the invoice prints on your configured printer.
Non–Wire Out	Credit Card	FTD Mercury sends out for credit authorization. You must wait for authorization. Once you receive authorization, if your system is configured to print an order entry invoice for the delivery zone, the invoice prints on the configured printer.
Non–Wire Out	Gift Card	FTD Mercury checks for gift card balance. If there is sufficient balance, if your system is configured to print an order entry invoice for the delivery zone, the invoice prints on the configured printer.

Point of Sale

The following scenarios can occur when you click Complete in the Payments window when using Point of Sale:

Order Type	Payment Type	Description
Wire Out	Non–Credit Card, Non–House Account, and Non–Gift Card	FTD Mercury sends the order to the Host Computer. When the Host Computer receives it, FTD Mercury prints a verified copy of the order on your Mercury printer. Your receipt printer prints a customer copy of the receipt and a store copy of the receipt.
Wire Out	Gift Card	FTD Mercury checks for gift card balance. If there is sufficient balance, the transaction is authorized and FTD Mercury sends the order to the Host Computer. When the Host Computer receives it, FTD Mercury prints a verified copy of the order on your Mercury printer.
Wire Out	Credit Card	FTD Mercury sends out for credit authorization. You must wait for authorization. Once you receive authorization, FTD Mercury sends the order to the Host Computer. When the Host Computer receives it, FTD Mercury prints a verified copy of the order on your Mercury printer. If the credit card is declined, you are informed with an on-screen message. You can then enter a different credit card or an alternative form of payment.
Wire Out	House Account	Your receipt printer prints a customer copy of the receipt and a store copy of the receipt, plus a store copy of a signature receipt and a customer copy of a signature receipt.
Non–Wire Out	Non–Credit Card, Non–House Account, and Non–Gift Card	If your system is configured to print an order entry invoice for the delivery zone, the invoice prints on the configured printer.
Non–Wire Out	Gift Card	FTD Mercury checks for gift card balance. If there is sufficient balance, the transaction is authorized. If your system is configured to print an order entry invoice for the delivery zone, the invoice prints on the configured printer.
Non–Wire Out	Credit Card	FTD Mercury sends out for credit authorization. You must wait for authorization. Once you receive authorization, if your system is configured to print an order entry invoice for the delivery zone, the invoice prints on the Mercury printer. If the credit card is declined, you are informed with an on-screen message. You can then enter a different credit card or an alternative form of payment.
Non–Wire Out	House Account	Your receipt printer prints a customer copy of the receipt and a store copy of the receipt, plus a store copy of a signature receiptand a customer copy of a signature receipt. If your system is configured to print an order entry invoice for the delivery zone, the invoice prints on the Mercury printer.