Processing Credit Cards
From FloristWiki
To accept a credit card as payment for an order, simply enter the order in Order Entry or Point of Sale and click Complete. When the Payments window opens, either swipe the credit card, or enter the credit card information. Ensure you select whether the customer is present for the sale.
If you swipe the credit card, FTD Mercury will display the information in the payments grid. If you have not yet entered customer information, FTD Mercury automatically performs a customer lookup by credit card number when you swipe the card. If FTD Mercury finds a match, the customer information is displayed in the Payments window. If more than one customer matches the lookup, FTD Mercury displays all matches and allows you to select the correct customer.
If the credit card number is not already associated with a customer, the system associates the credit card number with the customer entered in the Customer area. If you are using the Point of Sale module, and you are using the default customer or no customer, the system does not associate the credit card number with any customer.
The Approval Process
The approval process takes place after you click Complete in the Payments window. If you are not licensed to use the FTD Mercury Credit Card module, the order is marked complete automatically, and you can click the New Order button to proceed with the next order. However, if you are licensed to use the FTD Mercury Credit Card module, the system automatically contacts the credit card clearinghouse and attempts to obtain authorization for the credit card.
If the card is approved, the approval code displays in the Approval column of the Payments window and the receipts print out. If the card is not approved, you receive an error. You can then enter new payment information (such as a different credit card or a different payment type).
If you receive a voice authorization error, the order will be filed as incomplete. You then need to call the appropriate Cash-Flo voice authorization number (see FTD Cash-Flo Voice Authorization Numbers) to receive voice authorization. Once you have received voice authorization, follow the directions in Entering Voice Authorization Details for a Credit Card Transaction.
In Order Entry, if you click Escape during the authorization process, you can begin entering a new order. If there is an error, the invoice will print with a declined message, and a window will appear informing you there was an issue with the order, including the order number. In Point of Sale, you must wait until either the credit card is authorized or declined before you can proceed to the next order.
If the credit card authorization is attempting authorization but has not received a valid return code from the clearing center within a minute, you receive a message in Order Entry or Point of Sale informing you that there may be a problem with the authorization in progress. If you click Yes, you are taken to a blank Order Entry or Point of Sale window where you can enter another order. If you click No, the system continues to wait for 1–3 minutes.
