Dealing with Incoming Reject Messages
From FloristWiki
When you receive an incoming reject message and you double-click on it in Message Center, the original order that was rejected opens in Order Entry. The order itself is marked as an incomplete wire out order (that can be located via Ticket Search if necessary), and will show up in Dashboard as Incomplete.
Once you open the order in Order Entry, you can then select a new filling florist and complete the order as you would normally. A new Mercury Order message will be sent to the new filling florist.
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If you use autoselect to find a new filling florist, it will automatically disregard any florist who previously rejected the message (so there is no danger of sending it to the same florist again). |
