Users are currently experiencing slowness when attempting to process credit card, send orders, and messages through the Mercury Network.
Orders
For all users we recommend that you attempt to phone out your orders until this issue is resolved.
Please do not attempt to send general messages to get back online. This will slow the process when normal operation resumes.
If you do not wish to phone out your orders please use the process below for your respective technology platform.
FTD Mercury Users
Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
When order transmission resumes your orders will automatically transmit
Mercury Direct Users:
You can attempt to "transmit now", this will succeed when transmission is again possible.
Credit Cards
FTD Mercury Users: no action is required, your credit cards will automatically reprocess when authorization begin to go through.
Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.
If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.
CREDIT CARD
TELEPHONE #
BANK #
MARCHANT ID#
Visa/Mastercard
1-800-944-1111
097700
3830
+ Your FTD # Terminal ID
American Express
1-800-528-2121
799-410-0014
Discover
1-800-347-1111
6011-0138-1021-318
Diners Club
1-800-525-9040
05211-26383
Carte Blanche
1-800-525-9040
05211-26383
Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.
