Delivery Confirmation Message (ANS)

From FloristWiki

There are two ways you can send a Delivery Confirmation: automatic or manual.

Sending an Automatic Delivery Confirmation Message

NOTE: Before you can send an automatic Delivery Confirmation message back to the sending florist, you must first ensure that Delivery Confirmation is enabled for the FTD house account.

The easiest way to send a Delivery Confirmation is to send it automatically in Order Entry or Point of Sale.

1. In Order Entry or Point of Sale, attach the incoming order.
2. Click Delivery Confirmation. The Delivery Information window opens.
3. Select Send Confirmation.
4. Click Save.
5. Complete the order as usual.

When the order is marked delivered, the Delivery Confirmation message is sent to the sending florist automatically.

Sending a Manual Delivery Confirmation Message

1. On the FTD Mercury Main Menu, in the Search area, click Message. Message Center opens.
2. Enter the search parameters to locate the order for which you are sending delivery confirmation and click Search.
3. From the results list, select the message and click Respond.
4. Select Delivery Confirmation. The Delivery Confirmation Message (ANS) window opens.
5. Fill out the information on the window and click Send.

The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in Mercury Administration). The verified copy includes the Mercury number.

Back to Message Center