Message Center

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Contents 1 How-to Procedures 1.1 Opening the Message Center 1.2 Searching for Messages 2 Window Descriptions 2.1 Message Center Window

The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.

How-to Procedures

Opening the Message Center

You can open the message center from the FTD Mercury Main Menu or from the Order Entry and Point of Sale windows.

Steps for Opening the Message Center from the Order Entry and Point of Sale Windows

Steps to Open the Message Center from the FTD Mercury Main Menu

Searching for Messages

Message searches are performed in Message Center. Once you open Message Center (either from the FTD Mercury Main Menu or via Order Entry or Point of Sale), you can search for any Mercury messages in your system by one or more parameters. Messages that match all parameters are displayed in the results list.If you specify too broad of a search, you may get too many results; if your search is too narrow (too many parameters), you may not get any matches. You may want to try a broad search first, and if you have too many results, add additional search parameters to narrow the results.

Steps to Search for Mercury Messages

Window Descriptions

Message Center Window