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Some users may be currently experiencing pending orders when attempting to send orders and messages through the Mercury Network. In addition, some messages and orders might get rejected due to this slowness. If you receive a reject, you can re-attempt to send the order.

• For all users we recommend that you attempt to phone out your orders until this issue is resolved.
• Please do not attempt to send general messages to test connections. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

• FTD Mercury Users & Mercury Connect Users
  • Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
  • When order transmission resumes your orders will automatically transmit
• Mercury Direct Users:
  • You can attempt to "transmit now", this will succeed when transmission is again possible.

We are currently working to resolve the issue. Please check Merc Tech U often for further updates.

We currently have an open case with Microsoft Bing Maps regarding the address verification issue some members are experiencing. We are working closely with Microsoft to resolve this issue. We apologize for any inconvenience this is causing and will be posting updates on this site as they become available.

Until this issue gets resolved with Microsoft Bing Maps, you can enable Address Verification Override within FTD Mercury. To enable this option, follow these steps on each FTD Mercury computer:

1. On the FTD Mercury Main Menu, on the menu bar, click Tools.
2. Next, on the Tools menu, click Settings.
3. Place a check mark in the box next to Enable Address Verification Override.
4. Click Save

The next time you go into Order Entry or Point of Sale you will notice a check box next to the recipient address. Remove the check mark prior to entering an address will disable address verification for this order only. We recommend leaving this box checked and unchecking the box when problems occur with verifying a recipient address.

Again, we apologize for any inconvenience this is causing.