Working with Tickets in Order Entry and Point of Sale

From FloristWiki

Contents 1 Creating Tickets 2 Adding Additional Tickets 3 Duplicating Tickets 4 Removing Individual Tickets from Sales

Creating Tickets

You create a ticket when you create a new order in Order Entry or Point of Sale. The first ticket is part of the order automatically. You can then create additional tickets if the same customer is ordering items for a different recipient, different delivery date, different delivery mechanism, or with a different card message.

Adding Additional Tickets

You can easily add an additional ticket to a sale in both Order Entry and Point of Sale. This enables you to use the same customer, but have different recipient, card, or delivery information.

To add an additional ticket: In Order Entry or Point of Sale, right-click on the Ticket #1 tab at the bottom of the window and select New Ticket. Another tab will appear at the bottom of the window for the new ticket.

You cannot have more than 50 individual tickets in a sale.

Duplicating Tickets

In both Order Entry and Point of Sale, you can duplicate a ticket within the sale. This is useful if you have identical (or nearly identical) orders being sent to different recipients from the same customer.

To duplicate a ticket: In Order Entry or Point of Sale, right-click on the tab for the ticket you want to duplicate and select Copy Ticket. Another tab will appear at the bottom of the window for the copied ticket. The ticket will have the same information in it as the copied ticket.

You cannot have more than 50 individual tickets in a sale.

Removing Individual Tickets from Sales

You can remove individual tickets from a multi-ticket order in both Order Entry and Point of Sale. However, you cannot remove a ticket once payment has been received on an order (unless the sale is paid by house charge).

If you remove a ticket from a sale, the ticket is removed, not canceled. There will be no record that the ticket you removed ever existed.

To remove a ticket from an order that contains multiple tickets:

1. In Order Entry or Point of Sale, right-click on the tab for the ticket you want to delete and click Remove Ticket.
2. When asked to confirm you want to remove the ticket, click Yes.

Once you have removed a ticket, the payment amount is updated to reflect the new order amount.