Mercury Message Overview
From FloristWiki
IMPORTANT: This topic is under construction.
| Message Type | Abbreviation | Description and Usage |
| Adjustment | ADJ | If you receive your Combined Report and there is an error in the outgoing section of the report, use the Adjustment message to report the error to FTD. |
| Answer | ANS or ANSP (for price change requests) | This message is used for two purposes:
|
| Ask | ASK | Use this message to ask a question to another florist. Do not use this message for price changes – use the Price Change message instead. |
| Confirm | CON | Use this message to inform the sending florist that you agree to their request to cancel an order. |
| Delivery Confirmation | DCON | Use this message to confirm delivery of an order. Do not use this message unless the delivery was successful. If it was not successful, you must send an Ask message to the sending florist requesting a different delivery date or further instructions. |
| Deny | DEN | Use this message to inform the sending florist that you are denying their request to cancel an order. |
| Forward | FOR | Use this message to forward an incoming order message to another florist, who will fill the order instead. Whenever possible, you should forward a message instead of rejecting it. |
| General | GEN | Use this message to communicate with FTD Headquarters or other florists over the Mercury Network. General messages should not be sent for anything related to orders - send the appropriate message (Ask, Answer, Delivery Confirmation, Price Change, etc.) instead. |
| Price Change | ASKP | Use this message to request a different price for an order. It can be initiated by either the filling florist or sending florist. If a sending florist initiates the message, the filling florist must respond with an Answer message with the same amount as requested for the order price to change. If the filling florist does not respond with the same amount, the original order price will stand. If a filling florist initiates the message, it serves as a request to the sending florist for additional funds. If the sending florist agrees, the sending florist must send a Price Change message indicating the new amount, and the filling florist must respond with an Answer message with the new amount. Otherwise, the original order price will stand. |
| Reject | REJ | Use this message to reject an incoming order from a sending florist. Whenever possible, you should use a Forward message to forward the order to another florist instead of rejecting it. |
| Received Orders | REC | Use the Received Orders message to report orders you received from FTD Members over the telephone. |
| Resume | RES | Use this message to change the date/time you will begin receiving orders again after you have sent a Suspend message. For example, if you suspended your system for a vacation and returned early, send a Resume message so you can receive orders again before the date you specified in the original Suspend message. |
| Suspend | SUS | Use this message to stop your Mercury system from receiving orders. You should do this if you cannot fill any more incoming orders during busy times, or if you are closing your shop outside of your normal shop hours (for example, for a vacation). If you have already sent a Suspend message and then send another one, it will override the first message (and change the dates/times of the suspension period). If you need to resume at a different time than you indicated in the Suspend message, send a Resume message. |
