Handling Messages that Require Attention

From FloristWiki

Message Center includes a filter that displays messages that require your attention. By default, when you open Message Center from Order Entry or Point of Sale, Message Center performs a search for these messages.

You should always ensure you are handling these messages that require attention to keep your business running smoothly when it comes to wire orders.

The following criteria is used in determining whether a message requires attention:

• Any incoming or outgoing order message that has not been attached (except for phoned in orders)
• Any incomplete order
• Any outgoing order with errors
• Any order where you have received a message that needs a response (for example, an Ask message you need to answer or a Reject message where the order needs to be resent)
• Any order message where the Hold box has been checked

The Requires Attention list also sets the Delivery Date parameter to 30 days back from the current date.

To display the Requires Attention list in Message Center:

1. Select both the Incoming and Outgoing check boxes.
2. From the Message Type list, select Requires Attention.
3. Click Search.

All messages that require attention appear in the results list.

TIP: When you open Message Center from Order Entry or Point of Sale, the default search is for messages that require attention.

Removing Messages from the Requires Attention List

If a message appears in the Requires Attention list, you need to take an action on it to remove it from the list. If you are unclear on why the message appears in the Requires Attention list, right-click on the message and select Why This Requires Attention. A window will inform you why the message requires attention.

The action you take depends on the type of message and its status.

Message Type	How You Remove it from Requires Attention
Incoming Order	Attach it Reject it Forward it
Incoming Ask	Send an Answer message (when you send an Answer message, the Ask message is automatically acknowledged) Acknowledge the message
Incoming Answer	Acknowledge the message
Incoming Forward	Acknowledge the message
Incoming Reject	Resend the order Cancel the order
Incoming Confirm	Acknowledge the message
Incoming Cancel	Confirm the message Deny the message
Incoming Deny	Acknowledge the message
Outgoing Order with Error	Resend the order
Outgoing Order Attached to an Incomplete Sale	Complete the sale

Although the optimal way for removing messages from the Requires Attention list is to take action on the message, you can also right-click on a message in Requires Attention and select Remove from Requires Attention. You are informed that updates to the order or additional related messages may cause the message to reappear in the list. You are then prompted to confirm the removal.