Mercury Direct: Answering a Question (ANS Message)

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The Answer message allows you to respond to a question, comment, or price change. Answer messages are only to be used to respond to Ask Messages.

To create an Answer message:

1. On the Mercury Direct Main Menu, click Answer a Question. The Answer a Question screen opens.
2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
3. In the Message Search window, from the Message Type list, select ASK. Click Search.
4. When you locate the ASK message that you are replying to, highlight the message, and then click Select. The Answer a Question screen will reappear with most of the information completed for you.
5. From the Reason Type list, select your reason for sending this message.
6. In the Reason or Note Text field, add notes as needed.
7. If you are responding to a price change, type the new price in the New Price field to confirm the price change. Otherwise leave this field blank.
8. In the Operator field, enter your name.
9. Click Submit to send the message during the next Mercury Direct Communications session.