Mercury Direct: Denying a Cancellation (DEN Message)

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The Deny message allows you to refuse to accept a request to cancel an order. When this message is sent in response to a Cancel Message, the order in question is reported to the appropriate Clearing House. If a Confirm Message is sent after a Deny message for the same order, the Confirm message overrides the Deny message.

To create a Deny message:

1. On the Mercury Direct Main Menu, click Deny a Cancellation. The Deny a Cancellation screen opens.
2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
3. In the Message Search window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the Search button.
4. When you locate the CAN message that you would like to deny, highlight the CAN message and then click Select. The DEN message will reappear with most of the information completed for you.
5. In the Reason or Note Text field, add notes as needed.
6. In the Operator field, enter your name.
7. Click Submit to send the message during the next Mercury Direct communications session.
8. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.