The Mercury Network
From FloristWiki
Congratulations on becoming a Mercury Network Subscriber! As an FTD Mercury user, you are now a part of the most sophisticated, yet easy-to-use network available for handling your wire orders and communications with other florists (using Mercury messages).
The Mercury Network is a communications network developed especially with the FTD Member in mind, made up of individual systems linked to a Host Computer. The Mercury Network includes two key elements: the Mercury component system, and FTD Headquarters in Downers Grove, Illinois
The first element is the Mercury component system, located in each participating Member’s store. Multi-store owners may choose to have the system serve more than one store. A branching design allows traffic going to different stores to be routed through a single system. Mercury component systems are linked via the Internet to the second major element, FTD Headquarters located in Downers Grove, Illinois. This element consists of:
- The Mercury Host Computer, which processes orders and messages and sends them on to receiving Members.
- The Floral Order Relay Center facility, which manually handles orders and order-related messages by telephone to Members with temporarily inoperative systems.
- The Mercury Technology Assistance Center, which answers questions and helps Members find solutions to problems. Members can contact the Mercury Technology Assistance Center by calling 1-888-309-2244.
- The Data Processing Center, which, for billing purposes, automatically reports incoming orders processed through the Mercury Network.
- The Mercury Sales Department, which can fill orders for new equipment or can answer your questions on which equipment would best suit your store. You may reach the Mercury Sales Department between 7 A.M. and 5 P.M. Central Time at 1-800-767-3222.
