How To: Refunding Entire Sales with One-Click Refunds

From FloristWiki

You can perform a one-click refund on most sales to refund the entire sale. You cannot, however, perform a one-click refund on a sale that contains an item with a statement category of coupon. If you attempt a one-click refund and the option to refund the sale is not available, this may be the reason.

To refund an entire sale using a one-click refund:

1. Perform a Ticket Search to locate the original ticket. You should perform the Ticket Search from where the order was entered—either in Order Entry or Point of Sale—by clicking Lookup.
2. When you have located the ticket in the Ticket Search window, right-click on the ticket in the results list and click Refund Sale.
3. FTD Mercury creates a refund sale in Order Entry or Point of Sale, depending on where you performed the Ticket Search. This sale contains all items and tickets in the original sale you selected. If it is possible to remove items from production (that is, they have not been delivered already), you are prompted to remove them. If you select no, you cannot continue with the refund.
4. Verify the items that are being refunded.
5. Click Complete. The Payments window opens.
6. Verify the payment information and type. You may need to change the payment type depending on how you want to issue the refund.
7. Click Complete.

Depending on the payment type, the customer’s house account is refunded, the customer’s credit card is refunded, or the cash drawer opens so you can refund the customer using cash.