Tracking Phone Location (With No Orders Downloaded)

From FloristWiki

As of FTD Mercury X3, FTD no longer supports Wireless Delivery Confirmation. Both FTD Mercury Mobile (X3) and FTD Mercury Mobile Plus (X4) allow drivers to use their mobile Android and iPhone devices to mark orders as Delivered. See Confirming Orders for details.

If you have the GPS upgrade, you can track the location of your wireless delivery phones when orders are NOT downloaded to the phone. If no orders are downloaded to the phone, you must track the phones on the Gearworks Web site. You cannot view this information from the View Routing Progress window.

To track phones with no orders downloaded:

1. In your Web browser, type https://etrace.gearworks.com and press ENTER. This takes you to the Gearworks Web site.
2. On the main Gearworks Web page:
   1. In the username field, type office.
   2. In the password field, type the office password issued to you by FTD.
   3. In the company id field, type the company ID issued to you by FTD.
   4. Click Login.
3. Click the Workers tab.
4. Click the Map tab.

The truck icon shows the location of your phones. If you have any active routes (routes that have not been marked complete), the path of those routes displays on the screen.