Voice Authorizing Credit Cards

From FloristWiki

Voice authorizations are done if you receive an error or message to contact the credit card company, or if the card was previously rejected and you want to receive verbal authorization from your credit card clearinghouse. You must be a member of the FTD Cash-Flo program to use voice authorization in FTD Mercury.

FTD CashFlo Voice Authorization Numbers

Depending on the credit card type you are authorizing, call the appropriate number for voice authorization requests.

Credit Card	Telephone Number	Bank Number	Merchant ID Number
Visa/MasterCard	1-800-944-1111	097700	3830 + Your FTD # + Terminal # Your terminal number is usually 88. If you are unsure of your terminal ID, check your monthly Confirmation of Credit Cards report and the first two digits of any transaction line item will be the numbers you use.
American Express	1-800-528-2121		799-410-0014
Discover	1-800-347-1111		6011-0138-1021-318
Diners Club	1-800-525-9040		05211-26383

Entering Voice Authorization Details for a Credit Card Transaction

Voice authorization is only performed on credit card transactions associated with an order. When you interact with the Credit Card Authorization window, you can only enter information into select fields.

To enter voice authorization for a credit card transaction:

1. On the Credit Cards menu, click Voice/Resend Authorization. The Unsettled Credit Card Authorizations window opens.
2. From the Store Name list, select your store name.
3. Click Search.
4. Locate the transaction you are entering voice authorization for from the results list and click Voice. The Credit Card Authorization window opens.
5. In the Cardholder area:
   1. In the Name field, verify the cardholder’s name.
   2. In the Address field, verify the cardholder’s address.
   3. From the Present list, the selected option.
6. In the Approval area, in the Code field, enter the code provided to you by your credit card clearinghouse.
7. Click Send.

Once FTD Mercury contacts the credit card clearinghouse, the transaction is authorized.

For security purposes, credit card numbers in this window are masked.