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  1. Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video) ‎(22:05, 11 October 2010)
  2. Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video) ‎(22:05, 11 October 2010)
  3. Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video) ‎(22:05, 11 October 2010)
  4. Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video) ‎(22:06, 11 October 2010)
  5. Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video) ‎(22:06, 11 October 2010)
  6. Multi-Ticket Sales (FTD Mercury X2 Fall Training Video) ‎(22:07, 11 October 2010)
  7. Order Life Cycle (FTD Mercury X2 Fall Training Video) ‎(22:07, 11 October 2010)
  8. Partial Refunds (FTD Mercury X2 Fall Training Video) ‎(22:08, 11 October 2010)
  9. Phoning Out Orders (FTD Mercury X2 Fall Training Video) ‎(22:08, 11 October 2010)
  10. Picture Center (FTD Mercury X2 Fall Training Video) ‎(22:09, 11 October 2010)
  11. Searching for Orders and Tickets (FTD Mercury X2 Fall Training Video) ‎(22:09, 11 October 2010)
  12. Taking Orders for Pickup (FTD Mercury X2 Fall Training Video) ‎(22:10, 11 October 2010)
  13. Ticket Status (FTD Mercury X2 Fall Training Video) ‎(22:10, 11 October 2010)
  14. Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video) ‎(22:35, 11 October 2010)
  15. Adding Abbreviation Codes (FTD Mercury X2 Training Video) ‎(15:00, 12 October 2010)
  16. Adding Employees (FTD Mercury X2 Training Video) ‎(15:00, 12 October 2010)
  17. Adding Product Categories in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:00, 12 October 2010)
  18. Address Verification (FTD Mercury X2 Training Video) ‎(15:01, 12 October 2010)
  19. Applying Email Templates in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:01, 12 October 2010)
  20. Audit Trail Examples (FTD Mercury X2 Training Video) ‎(15:02, 12 October 2010)
  21. Changing the FTD Mercury Administrator Password (FTD Mercury X2 Training Video) ‎(15:10, 12 October 2010)
  22. Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:11, 12 October 2010)
  23. Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:12, 12 October 2010)
  24. Configuring House Accounts in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:21, 12 October 2010)
  25. Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:21, 12 October 2010)
  26. Configuring Printer Form Settings (FTD Mercury X2 Training Video) ‎(15:22, 12 October 2010)
  27. Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:22, 12 October 2010)
  28. Configuring Store Settings in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:23, 12 October 2010)
  29. Creating Your Email Cover Letter (FTD Mercury X2 Training Video) ‎(15:24, 12 October 2010)
  30. Configuring Window Access in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:24, 12 October 2010)
  31. Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Training Video) ‎(15:25, 12 October 2010)
  32. FTD Shutdown & FTD Startup (FTD Mercury X2 Training Video) ‎(15:26, 12 October 2010)
  33. Logging in to FTD Mercury (FTD Mercury X2 Training Video) ‎(15:27, 12 October 2010)
  34. Setting Form Printing Defaults in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:28, 12 October 2010)
  35. Updating Tax Codes in Mercury Administration (FTD Mercury X2 Training Video) ‎(15:28, 12 October 2010)
  36. Generating Statements (FTD Mercury X2 Training Video) ‎(15:29, 12 October 2010)
  37. Funeral Log (FTD Mercury X2 Training Video) ‎(15:29, 12 October 2010)
  38. Adding Customers (FTD Mercury X2 Training Video) ‎(16:13, 12 October 2010)
  39. Canceling a House Account Payment (FTD Mercury X2 Training Video) ‎(16:14, 12 October 2010)
  40. Credit & Debit Memos (FTD Mercury X2 Training Video) ‎(16:14, 12 October 2010)
  41. Customer Detail Information (FTD Mercury X2 Training Video) ‎(16:15, 12 October 2010)
  42. Customer Order History (FTD Mercury X2 Training Video) ‎(16:16, 12 October 2010)
  43. Email Monitor (FTD Mercury X2 Training Video) ‎(16:16, 12 October 2010)
  44. Receiving Payments in Order Entry (FTD Mercury X2 Training Video) ‎(16:17, 12 October 2010)
  45. Reprinting & Emailing Invoices (FTD Mercury X2 Training Video) ‎(16:18, 12 October 2010)
  46. Searching for Customers (FTD Mercury X2 Training Video) ‎(16:19, 12 October 2010)
  47. Setting Up House Accounts (FTD Mercury X2 Training Video) ‎(16:19, 12 October 2010)
  48. Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Training Video) ‎(16:20, 12 October 2010)
  49. Customizing the Dashboard (FTD Mercury X2 Training Video) ‎(16:21, 12 October 2010)
  50. Dashboard Indicators (FTD Mercury X2 Training Video) ‎(16:21, 12 October 2010)

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